lux-case.co.uk Anmeldelser 

238
•
TrustScore 4 ud af 5

4,0

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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

This was a birthday present for my husband and we were initially delighted with the iPhone 17 two tone case. Unfortunately, within twelve days of first being used, (June 21st) the black inner casin... Se mere

Bedømt til 5 ud af 5 stjerner

I couldn't find the exact sort of case I needed or the colour I wanted. I managed to find exactly what I wanted on Lux-Case. The case looks smart & is very good quality. Highly recommend this company!... Se mere

Bedømt til 1 ud af 5 stjerner

I bought a Xiaomi 15T case - the quality I feel is poor. It's not going to protect my phone from cracking if i drop it, despite it being marketed as heavy duty with an elevated rim (it is barely highe... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered Sunday afternoon 24th May and delivered at 1.25pm Wednesday 27th which is brilliant on a bank holiday week. Item as described and well packaged with the strap being fantastic quality and the... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med mobiltilbehør

Om lux-case.co.uk

Skrevet af virksomheden

Welcome to Lux-Case!

Lux-case Contact us Smartphone cases Smartwatch straps Tablet accessories Laptop accessories

 Lux-Case - Accessories for smartphones, smartwatches, tablets and more

At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style. 

In addition to a wide range of smartphone accessories, we offer all our customers: 

  • Fast delivery on all orders ⚡

  • Low prices 💰

  • 30-day right of return 🗓️

  • Attentive and reliable customer service 📞


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

238 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 17 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,0

Alle anmeldelser

(238)

138 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Mobile phone case

I had looked at many wallets on the site then chose and ordered it, straight forward and quickly. It looks great and feels strong and durable.

23. februar 2026
Bedømt til 1 ud af 5 stjerner

When I received my order for my…

When I received my order for my motorola G9 phone i.e. a case and a glass protector the case didn't fit my phone. I couldn't access any of my buttons or camera. Nothing lined up. I have emailed the company and asked them how they propose to solve this problem. Lets see how they deal with this before I review any further. 5th March 2026. An update to my first review. This company insist I ordered the wrong accessories for my phone and won't replace on this basis. No customer service at all. At the time of purchase I typed in the make of my phone as requested and was then shown all the compatible accessories from which I chose a phone cover and a screen protector. The slots in the phone cover didn't match at all with my phone making it completely useless to me. I have emailed several times and the company have continuously emailed back telling me that I ordered the wrong goods and won't budge from this position. I think its perfectly reasonable when I type in the name of my phone and then get shown what the compatible accessories are that I do actually receive the correct goods. They keep sending me pictures of same looking covers but which are not apparently compatible with my phone! My answer to that is why do they tell customers these are the compatible accessories for your phone when you type the make of phone in the "what are you looking for" box. They tell me I can of course send back the phone cover for a refund or a replacement but the company is in Sweden which I hadn't realised at the outset and the return instructions are very complicated and a warning is given that if mistakes are made then I might be liable to pay tax. The postage starts at £7 to Sweden I read and can be as much as £17 depending on the weight of the packet. I have told them I am not prepared to do this because of the trouble involved. I am not at all sure whether I would come up perhaps against further problems even having sent the goods back. My advice is not to buy from this company in the first place and save yourself any hassle. I shan't be buying from them again.

23. februar 2026
Bedømt til 5 ud af 5 stjerner

Nice case

Nice case
Comms very comprehensive
Good price
Fast delivery.
A good replacement for my caseology parallax case that appears to be out of stock everywhere!

19. februar 2026
Bedømt til 2 ud af 5 stjerner

Case already looks old…

I have only been using this case a few weeks but it already looks like an old one as the covering has significantly come off. I am so disappointed as I don't think it was particularly cheap and would have liked to enjoy it longer ☹️

10. januar 2026
Bedømt til 5 ud af 5 stjerner

Very Good

First time using this company and good experience. Liked the look of products, easy to order. Fair price. Kept informed about delivery. Phone case very nice. Overall very pleased.

26. januar 2026
Bedømt til 1 ud af 5 stjerner

Nothing received

Nothing received - no communication and appears to have not been dispatched at all .Requested refund

2. januar 2026
lux-case.co.uk-logo

Besvarelse fra lux-case.co.uk

Hello Mark,

Thank you for your message.

I'm sorry to hear that. You should've received a delivery notification stating that it's been sent. Perhaps it's stuck in the junkmail folder?

Your order was sent and is not late as of yet, you should've received a response to your email.

Please let us know if you have further questions or concerns!

I wish you a nice day.

Bedømt til 1 ud af 5 stjerner

Not possible to cancel orders

The order was despatched 4 days after I emailed to cancel the order. There was no other means by which to cancel the order. Within a few hours of dispatch, I received a reply to my email from the previous week, advising that the order could not be cancelled. Given that it would be an international delivery, returning it is not a cost effective option. The quality of the product itself looks good, I just have no need for it in this size, hence the cancellation.

29. december 2025

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