Luther Bennett Anmeldelser 

This company has the worst customer service I have ever experienced. A zipper issue on a £165 product was met with a £12.50 compensation offer to ignore it. They refused to send a replacement cover unless I returned the old one leaving me with no car seat! Leaving me at maximum inconvenience because of their poor quality zip design. Despite photos and videos being sent they were completely unhelpful and failed to offer any compromise or solution. I then proposed paying for a cover at the reduced price of £65, as advertised when purchasing the seat, to be refunded when the faulty cover was returned. They emailed an invoice for £95! My advice is avoid this shoddy company at all costs and purchase your pooches seat elsewhere! Overpriced, poor customer services and no one contacts you via telephone despite multiple requests!

Further to their reply, each declined because I do not trust this company. They are charlatans and my advice is not to purchase any of their over price and poorly made products. They have not compromised on anything and all options leave me without a car seat despite this being their fault and not mine for producing products with sharp, poor quality zipping mechanisms. These products can cause harm to your pet!

I was let down by another supplier, found Luther Bennett online looked like a fantastic product, needed a bed for my doggo so promptly ordered Monday night at 10:00pm. I received the bed by Wednesday at 1:00pm. Fantastic service, and the bed looks brilliant great quality, it will get thoroughly tested this weekend, really pleased.you get what you pay for, is the lesson learned.

Updated! Arrived after several ignored emails. Only responded following my negative post! Bit disappointed as paid for two and only on delivered. No response from customer service and spoke briefly with Anton after trying to get through several times! Still non the wiser and £190 out of pocket

Great product and excellent communication throughout.

Amazing quality, super cosy, and our cocker spaniel Peggy has enjoyed it from day one. It has also helped to gradually soothe her car anxiety.

Great website, very informative about their products.
The limited edition dog pod looks good quality, and very comfortable, would be good to offer a choice of seat cushion colour.
Only gave 4 stars as the D ring to attach the dogs harness has already come away so we’ve had to use the car seat belt instead.
Initially we thought it had helped relieve my pups travel anxiety but unfortunately it was short lived and he has reverted to panting and being restless.

I can’t say enough about this bed it’s absolutely gorgeous. Easy to put together great product and superior materials

Oh wow, the quality and cosy- ness of our new dog pod is beyond superb!
Lottie, our Labrador, jumped straight in and went to sleep before we’d even put it in the car.
It gets its car trial tomorrow!

Bought 2 x pods in olive green for our 2 poochons. Wow what fantastic quality, great communication when I needed to ask a wu, fast delivery and more importantly robust, great car seats which clip easily into the isofix in the rear. I have 2 pods side by side for our dogs (one is 8kg and one is 12kg) and they fit perfectly in our Volvo. So much better than the dogs been loose in the tear boot with dog guard.
One dog likes the sides all up and one dog (nervous traveler) likes the great idea of the front being clipped down so she has more space
We took a long time to look at all car seats and we couldn’t be happier with these!

We purchased a car seat for our dog after a lot of shopping around. This was more expensive but we thought it would be better quality. How wrong were we…

It arrived the fabric was damaged and there was a visable mark in a noticeable location under the logo.

I contact them explaining what the problem was along with photographs. I was given two options:
1) I could get 10% the item, which cost £190
2) Return it for a replacement at our own expensive for postage.
I thought this was really poor. At the time I didn’t realise that we shouldn’t have to pay to return faulty goods.

I responded to a message asking for feedback on their service. I then received a call from the owner Anton who wanted to put it right. I was given some options and agreed to let them know. This was promising. I responded and have heard nothing since.

I wouldn’t recommend especially with the customer service. Since friends have got similar items from different companies at a fraction of the cost and the quality appears much better. I won’t buy from them again.

Delighted with the travel bed for my mini dachshund. He’s travelled brilliantly in it from the first day. He didn’t want to get out of it when I first showed him it in the house.
Delivery was super quick and the quality of it is excellent, I look forward to many more road trips with my little dog in this.

I ordered the XL dog pod after a very poor experience with another company.

The service was exactly as described, the delivery was speedy and the product quality is excellent.

My very anxious dog absolutely loves the bed and settles in such a relaxed way. She had to stay with friends this weekend and took her new bed with her. She is normally quite stressed and paces a lot when out of her own environment but they said she slept like a baby.

The big test will be when we take her to Europe in a few weeks. We haven't so far managed to help her enough with her anxiety during a long journey and she has previously sat up panting in her car dog cage in the boot the whole way despite anxiety medication. Hopefully this time, being closer to us and in her own secure bed, she will have a different experience.

At checkout they have a section where you can leave a tip. I haven't interacted with anyone - why would i leave a tip? Makes me wonder if they don't pay their staff very well and are supplementing income by soliciting tips. Unfortunately, tips for online shopping seems to be becoming more of a 'thing', which means an automatic boycott from me.

Honestly the best thing I have purchased! It’s made car rides a joy, my puppy loves it she goes straight to sleep and curls up the minute she’s in it. Quality is great - easy to wipe clean. Fits nicely in my mini on the back seats. I can understand the price considering how much happier my puppy is and the quality of the item. Can’t wait to go on many more happy journeys!

The product was just what we where looking for, checked it out on line, a big plus for us was the isofix attachment for the car, we have now received the pod and are over the moon with it, came well packed also had a link on how to assemble, but it's very easy to do, as of today we have not used the pod, as we pick up our little puppy next week, but dont see any reasons that it wont be great.

Excellent, beautiful, high quality product. My cockapoo has taken to it straight away - and he is fussy.

I ordered the smaller pod initially (ordered to resolve Lottie’s anxiety in the car primarily). A expensive product but I needed a solution and the product came with a money back guarantee, so I thought it had to be worth a shot. The quality of the product was immediately apparent, and it didn’t take Lottie long before she relaxed into it ((initially tried out in the lounge as recommended). Unfortunately, this pod was too small for her. I spoke to Anton as I wanted to exchange it for the XL. There was no quibbling over it, and I am now awaiting the larger size. Impressed by both the quality of the product and the attitude of the owner and customer service. Would recommend.

Timely and well packed.
Delivery driver needs to ensure that they leave a calling card or something to notify customer where parcel has been left.

Great communication throughout. The product is great although dog still adjusting. Appears to be good quality. Only reason for 4 stars is it is a little pricey.