Lumivisage Anmeldelser 

40
•
TrustScore 3.5 ud af 5

3,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I guess I am not a good candidate. I have used it only once because my skin after 3 days is still feeling warm underneath ( I hope is not an internal burn) and super dry. I did not read this in any of... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

was honestly a bit skeptical when I first started using this red light therapy mask, especially since my skin broke out initially. But after some research, I realized that this breakout can be par... Se mere

Bedømt til 5 ud af 5 stjerner

The multiple light settings really interested me in the Lumi Visage mask over any other mask. Since I have hormonal acne and am not getting any younger, I can treat both one right after another. I hav... Se mere

Bedømt til 5 ud af 5 stjerner

I'm 51, and while I don't mind having fine lines and wrinkles I don't love having my jawline start to droop. I've used LumiVisage for about 2 weeks now and have noticed a discernable difference in my... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

40 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,7

Alle anmeldelser

(40)

9 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

My skin feels burnt underneath

I guess I am not a good candidate. I have used it only once because my skin after 3 days is still feeling warm underneath ( I hope is not an internal burn) and super dry. I did not read this in any of the reviews so I am a little afraid about what to do with this. Maybe someone from the company could answer this for me.

13. juli 2026
Lumivisage-logo

Besvarelse fra Lumivisage

Hi, we're very sorry to hear about your experience and understand why this would be concerning. What you've described isn't the experience we want any of our customers to have. Skin can react differently from person to person, especially if it's particularly sensitive or if the treatment settings weren't the best match for your skin type.

Since your skin is still feeling warm and very dry several days after use, we recommend stopping treatments for now and allowing your skin to fully recover. In the meantime, keep the area well moisturized with a gentle, fragrance-free moisturizer and avoid further irritation, such as excessive sun exposure or harsh skincare products. If your symptoms persist, worsen, or you're concerned about a burn, we strongly encourage you to seek advice from a healthcare professional.

We'd also love the opportunity to look into this further and help you directly. Please reach out to our support team with your order details so we can better understand what happened and assist you with the next steps. Your safety and satisfaction are very important to us.

Bedømt til 5 ud af 5 stjerner

Poor customer service and poor battery…

I’ve been using the mask for over a year now to help with hyperpigmentation. Mostly the green light. I’ve seen majority of the sun spots fade. Had an issue with the batter pack after a year, and they sent me a new mask.

31. marts 2026
Uopfordret anmeldelse
Lumivisage-logo

Besvarelse fra Lumivisage

Dear Jessica,

We sincerely apologize for the delay in responding to your emails and for the inconvenience this has caused. We completely understand your frustration, and we truly appreciate your patience while we worked on resolving this issue.

We have shipped your replacement Lumi Visage mask with express shipping so it reaches you as quickly as possible. You will receive it very soon, and we hope it meets your expectations.

At Lumi Visage, we always strive to provide the best support and experience for our customers, and we are very sorry that we fell short in this situation. Your feedback is important to us, and we have shared your experience with our team to ensure better communication and faster response times moving forward.

We would appreciate it if you replied to our email so we can assist you further.

Best regards,
Lumi Visage team

Bedømt til 1 ud af 5 stjerner

Advertising shows people doing…

Advertising shows people doing activities which would indicate their eyes are open…once you receive the unit and read the instructions, it tells you to keep your eyes closed. Main reason I purchased was for the eye protection and not having to close my eyes. Have asked for permission to return and have not heard back.

9. februar 2026
Bedømt til 4 ud af 5 stjerner

Was honestly a bit skeptical when I…

was honestly a bit skeptical when I first started using this red light therapy mask, especially since my skin broke out initially. But after some research, I realized that this breakout can be part of the process, as the mask helps unclog pores. Now that I’ve stuck with it, I’m seeing a real improvement in my rosacea and even some subtle differences in the fine lines on my face. My skin feels healthier overall.

One thing I do wish it had, though, is a mouth hole, because it can get quite hot inside the mask. But overall, I’m really happy with the results and look forward to continuing my journey with it.

1. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best LED red light mask

Best LED red light mask! I was searching one that had the right strong frequencies and good enough for daily use and this Lumi has been amazing so far! I even got my mom one for Christmas and she loved it too. Very easy to use and effective with consistency. Highly recommend!

6. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Purchased for rosacea

I am very happy with my purchase. First, I received the product so quickly, two days before I expected. This gave me enough time for a few treatments before I had to be gone for a week. The information states to use it for several weeks to see results, but I felt my rosacea calmed down after three sessions. It is very easy to use and comes with good instructions, but if you have questions, their customer service is excellent. I emailed them with a clarifying question and they responded the next day with helpful information. I feel I received a quality product at a great price.

25. september 2025
Bedømt til 1 ud af 5 stjerner

Unreliable product and customer service

This note is in response to the comments provided by Lumi to my earlier 1 star.
This company has lied in their reply. They did. It offer to call to assist with the charging of the remote. They provided written instructions which were followed. The product is not reliable. I also did not refuse a phone call which was to discuss reimbursement of postage and duty as I’m in Canada I was unable to speak to them and request communication via email as I was travelling to Europe different time zone. They said they would refund the product cost and now they are rescinding even though the faulty product was retuned via ups exactly as a received. Do not buy from this company. They do not stand by their refund policy. This company is not trust worthy.

22. september 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I had high hopes with this product…

I had high hopes with this product after reading the reviews.first order the remote would not maintain a charge, therefore I requested another one. The company requested I pay for postage to return the product. I did receive a second order which I appreciated. However the remote was broken, same problem. I will be returning it again I require to pay for postage without reimbursement. In the end I’m out of money for postage and duty as I’m in Canada. I have no product that I paid for. Lesson, by Canadian.

11. september 2025
Uopfordret anmeldelse
Lumivisage-logo

Besvarelse fra Lumivisage

Hello Simone,

We are sorry to hear about your experience. We completely understand how disappointing it must feel when things don’t work as expected. Please note that we never want any of our customers to feel like they’ve been left without support.

When an issue with the remote was reported, we immediately shipped out a replacement mask to resolve the first issue, and since then, our team has been actively following up to make sure everything works properly to ensure your satisfaction. We’ve reached out several times to guide you through the way of charging the mask and the remote, as in many cases it’s simply a setup step rather than a fault.

We’ve also been trying to schedule a call so we can walk you through the process directly, but unfortunately, we haven’t been able to connect yet.

Regarding the return postage, international orders (such as to Canada) do involve shipping costs, but we absolutely don’t want you to feel out of pocket or unsupported.

To make things easier, we’re trying to schedule a call with you to address the situation. We’d greatly appreciate it if you could kindly reply to our email with a suitable time for the call.

Your trust means a lot to us, and we’d love the chance to turn this experience into a positive one.

Best regards,
The Lumi Visage Team

Bedømt til 5 ud af 5 stjerner

Great experience from the start

The delivery came on time. The instructions were clear and easy to follow before using. The Mask is comfortable and efficient. I like that the voice calls out the time remaining and the Mask has eye shields that won't allow it to start unless your eyes are closed. It been just three days but I feel a slight difference in my complexion already. So far so good!

31. juli 2025
Bedømt til 4 ud af 5 stjerner

I’m using the LumiVisage led mask for a…

I’m using the LumiVisage led mask for a few months now and I definitely see improvement in my skin. My face looks more even and my acne prone skin is about to fade! The only thing is lacking for me is the straps, I can’t tight them enough to allow me to be mobile.
Besides that I am very pleased with the mask and happy with the purchase❣️👌🏽

31. juli 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Superior Customer Service

I had a defective mask that wouldn’t keep a charge and customer service handled it properly and shipped another out immediately.

Kind. Courteous. Prompt resolution. I can’t wait to try the mask. I’ll update the review once I’m able to try it for a few weeks! 😊

8. juni 2025
Bedømt til 5 ud af 5 stjerner

Dosent work out of the box.

Dosent work out of the box.

Update the nice people at lumivisage sent out a new mask works great. Thank you for making this right. I look forward to seeing how the mask helps my skin.

6. maj 2025
Lumivisage-logo

Besvarelse fra Lumivisage

Hi Carl,

We’re very sorry to hear that your mask isn’t working as expected. Your experience matters to us, and we’re here to help.

In some cases, the mask simply needs to be fully charged before the first use — but if that’s not the issue, we’re more than happy to make it right. LumiVisage is proud to be the only LED face mask brand offering a 5-year warranty on manufacturing defects and a 120-day money-back guarantee on results.

You’re fully covered, and we’re ready to provide a free replacement or a full refund, whichever you prefer.

We also want to note that we hadn’t received any direct email or phone communication from you about this issue — if we had, we would’ve resolved it for you the same day. That said, we’ll be reaching out today by phone and email to assist you right away.

Thank you for bringing this to our attention — we’re committed to delivering the best customer experience in the industry and look forward to resolving this for you quickly.

Best regards,
The LumiVisage Team

Bedømt til 5 ud af 5 stjerner

Beautiful packaging

Beautiful packaging! Hope it works wonders on this 62 year old skin!!

5. maj 2025
Lumivisage-logo

Besvarelse fra Lumivisage

Hi Holly! 😊
We’re so happy you loved the packaging—it means a lot to us! And we’re cheering your skin on every step of the way! At 62, you deserve to feel radiant and confident, and we truly hope the results wow you. Please keep us posted—we’d love to hear how it goes 💖✨

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere