Received the 14 inch kinky curly human ponytail "on sale" for $58 dollars that looks and feels like horse hair and only 14 inches long maybe if you extend the hair. Can't return due to being "on sale"... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The worse experience I ever had. Hair was so bad that it wasn’t even human hair it was synthetic I bought it to the salon for my stylist to also take a look it to make sure I wasn’t bugging before my... Se mere
Okayyyy this hair is EVERYTHING 😍 The lace melted flawlessly, it’s unbelievably soft, zero shedding, and I’ve been getting compliments nonstop! I had to come back and drop this 5-star review because... Se mere
TRIED A BRAND THAT I KNEW NOTHING ABOUT — HAD NOT EVEN READ REVIEWS! PANICKED ABOUT IT ARRIVING WHEN I NEEDED IT & EVERYTHING WIRKED OUT! GREAT PRODUCT QUALITY! COLOR LOOKED JUST LIKE PICTURE! & A... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.
Kontaktoplysninger
Kina
- lumierehairs.com
3,0
Middel
105 anmeldelser
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a 26 inch wig and not true…
I ordered a 26 inch wig and not true length. Measured 12 to 14 inches towards the top of wig. Quality is decent. Delivery time was good. I would not order from company again.
9. februar 2026
Uopfordret anmeldelse
The hair is smooth and bundles are…
The hair is smooth and bundles are thick. The hair has no odor to it. The only reason I gave it a 4 was because I ordered wine and got mor of a red color
30. januar 2026
Uopfordret anmeldelse
I love how quickly it arrived but I… I wish the density was 180
I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5
20. januar 2026
Uopfordret anmeldelse
I loveee my wiggg
I loveee my wiggg , very full and natural looking !! I most definitely will be ordering again from this vender 🫶🏽
15. januar 2026
Uopfordret anmeldelse
Terrible texture hair, terrible customer service
I ordered wavy thick curls I received frizzy hair looked dried out nothing like displayed on website I asked to return due to texture and style not satisfied instead I get a response to try and fix it terrible product, terrible customer service and still waiting on return instructions bad service very disappointing
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Don't ever buy from this company
Don't ever buy from this company! There hair is synthetic! The good reviews are lies because they bully you to correct a bad review if yiu want a refund. I mistakenly brought through tik tok and was disappointed in the accountability of lumiere and tiktok. I am now going through legal steps because this company is now showing AI hair on tik tok.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Very displeased
Very displeased. Stylist attempted to install and noticed the ends were very thin and and the closure was split! This is a disgrace. Oh and I bought 12, 14, 16 and this is not true to length!
26. december 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the length and density. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Never received the oroduct
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reason and customs clearance slow recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
They will definitely try to finesse you!
This is exactly why I only order from luv me. I decided to try a different company and wish I didn’t! First of all it took 99 years to receive my two wigs. The deep wave headband wig was nothing like the pic. It definitely wasn’t human hair at all. I ordered 18 inches and got 12. The glueless straight wig looked nothing like the pic either. I ordered 20 inches and got 16. Y’all should be ashamed in a different country scamming people! Then the straight wig had no clips in the inside! How the hell is it going to stay on my head? A windy day and my wig is gone with the wind. The worst company ever!!!
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the length of hair. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Lovely hair
Hair came in wonderful time. Soft and no shedding.
6. december 2025
Uopfordret anmeldelse
I was not satisfied with how the wig…
I was not satisfied with how the wig fit so i requested a refund. I paid like $150 for the hair. Instead of them giving me a full refund they offered $12 and I keep the hair because they are in another country. After I decline, they offered $22. They said I would have to pay out my pocket to return the hair to another country and with tariff tax, it would be expensive. I accepted the $22 because clearly they wear not going to refund me all my money. I told them, I will never order off their site again. Please keep in mind, if you order something from them, it will be difficult to return it. Now I have a wig that I can not do anything with.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages. We support any return if you dislike received hair product.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
I ordered hairpiece and it was very thin
I ordered hairpiece and it was very thin hair and I contacted them several times wanting refund and they not give me the address to return so I ended up sending it back to sender and they ended up keeping my money and the hair. Horrible hair and Horrible customer service.
17. august 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Changed Color; Took Down My Review
Here is my review of the "Purple Colored Hair Bundles Straight Hair 3 Bundles with 4x4 HD Lace Closure Human Hair Extensions" from LumiereHair:
First, I had to contact customer service to finally get them to ship my order. To their credit, though, the hair was delivered pretty fast once I spoke with customer service.
Second, installing the hair went fine. It does shed, though it has been easy to style.
Third, my biggest problem is the fact that this hair has now turned magenta after oxidizing. I could understand if the hair changed color a little (or even a lot) if I had washed it, but I haven't even washed it yet. I specifically purchased this bundle because of the purple color. So, needless to say, I'm highly disappointed. But, what irritates me just as much is the fact that the review I left on Lumiere's web site has been taken down. Why allow customers to leave reviews if we can't share our honest experiences?
28. november 2025
Uopfordret anmeldelse
My hair says no shedding but it…
My hair says no shedding but it literally sheds severely. I paid to have it installed should have lasted 2-3 months but instead I’m taking it out in a week. So disappointed and this was my first order with them.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The weave hair is soft and beautiful
The weave hair bundles that I ordered arrived on time and the hair is exactly true to the color on the website. The look and feel of the hair is soft and beautiful. I am happy I ordered this hair.
22. november 2025
Uopfordret anmeldelse
The customer service is excellent.
The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience even better. Definitely a 5-star company. I’ll continue doing business with them 100%.”
31. oktober 2025
Uopfordret anmeldelse
I never received my order
I never received my order after 10 days
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
The hair is not at all as pictured or…
The hair is not at all as pictured or described. Hassle to try return, they ask for pictured measurements etc and offered $18 which is pointless. The hair feels and looks synthetic, would not recommend .
18. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the frustration this situation has caused.
Because your feedback involved in the hair quality. We company pay attention to it so that help you fix it out well.
I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Did not receive my item.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Lumierehairs
Hello,
We’re truly sorry for the slow response and for the frustration this situation has caused.
Usually the shipping takes few days to arrive, the delivery was delayed due to late flight reasoon recently. We had to contact the shipping carrier to make a claim with your package.
Please contact our after-sale support team if necessary, we help you fix it out well
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Warm regards,
Lumiere Hair Customer Support Team
Got my order on time and I love the wig…
Got my order on time and I love the wig I purchased.
26. oktober 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.