Luggie Scooters Anmeldelser 170

TrustScore 4 ud af 5

4,2

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Purchased a luggie from luggie scooters, leigh. Nothing but problems and they seem unable to fix it properly.

Bedømt til 5 ud af 5 stjerner

I phoned Jasmine at Luggie scooters to inquire about buying a replacement tiller release lever and cable. The phone call was answered promptly and she emailed a pdf document parts list to identify e... Se mere

Bedømt til 5 ud af 5 stjerner

I recently took my Luggie to Edinburgh Castle, a place previously inaccessible to me. It gave me complete accessibility. Whilst there I was bemused to see a gentleman watching me constantly. Eventuall... Se mere

Bedømt til 5 ud af 5 stjerner

Very professional and pleasant people to deal with. They made me feel valued as a customer and breached the barrier that my disablement often throws up when dealing with people outside my normal known... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Scooterforhandler

Oplysningerne kommer fra forskellige eksterne kilder

Luggie Scooters have been promoting and selling the Luggie since its launch in 2009. Our office and showroom in Lancashire, along with travelling representatives who cover the entire United Kingdom. We are proud of our extensive customer care and always ensure you receive an unrivalled service we now offer an amazing 5 Year Warranty across all Luggie Scooters and the Luggie Chair. We also offer 24hr breakdown cover, insurance and extended warranties, giving you complete peace of mind. Along with this, we are registered members of the British Healthcare Trades Association, whose code of conduct is approved by the Government's Trading Standards. We have been chosen by Freerider to promote this special product due to our history of excellent customer service and track record retailing the scooter. What's more, your demonstration of one of our lightweight mobility scooters will be carried out by a member of our expert and friendly team, who will be more than happy to answer any questions and queries you may have. The Luggie is the original one piece folding mobility scooter. There have been over 20,000 units sold globally since the product was launched and is the winner of the Taiwan Excellence Gold Award 2011 for innovation and quality.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

170 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

I am delighted with my luggie scooter

I am delighted with my luggie scooter. I have been able to take it to London by train and bus as well as using it locally. It does exactly what it is supposed to do, enabling me to get about again. When I asked my young granddaughter what would make her happy she said “ to go out on your scooter “. The service was second to none and I do not hesitate to recommend this firm. Thankyou all at “luggie”.

10. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very pleased with my new Luggie Elite…

Very pleased with my new Luggie Elite Plus. I traded in a four year old Elite which I had used extensively including on a few trips abroad. Allan was very helpful and took the time to make sure I felt confident the Elite Plus was the right model for me during the demonstration.

8. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I needed a more manageable scooter

I needed a more manageable scooter. My boot scooter did a fine job but took up all the boot space and the lead acid battery box was very heavy. The Luggie scooter solved all these problems and has so many folding options it is very versatile. It is well made and easy to use and handle. I'm very grateful to Chloe at Luggie Scooters who has good product knowledge and understanding of my restrictions which helped me in choosing the most suitable Luggie scooter for my needs. I have used my new scooter on holiday with the car, in restaurants, trains etc. and It has performed very well.

7. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Following a requested home demonstration

Following a requested home demonstration because of a need to upgrade my previous Luggie which had given me some 10 years of great service during my various travels, I decided to go for a Luggie Elite Plus and could not be happier. I was very pleased with the very clear demonstration given by Allan and it was through his guidance that I picked the Elite. Recently returned from its first trip abroad and it provided all of the mobility that I required.

2. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very professional demonstration

We had a demonstration with Scott and he was very helpful with finding my husband the perfect power chair. He was very professional and considerate with my husband and has changed our way of life and we can get out without me pushing a wheelchair around. Thank you Scott and thank you luggie.

2. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brilliant and friendly help advice

I had been nervous about purchasing my own scooter but with the friendly advice on what model I should get and the help given by your staff I felt confident enough to purchase. My scooter arrived when expected and is fantastic. To make the scooter easier to use I also bought an off board charger so I can leave the scooter in the car. Thank you I have now made my first train journey in years which was brilliant I have a new lease of life.

2. december 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

Hello Delia,
Thank you for taking the time to review our wonderful Luggie! It's great to know it's having the intended positive affect on peoples lives!

Bedømt til 1 ud af 5 stjerner

The seat would not lift up and down

The seat would not lift up and down, on my luggie. I rang luggie they told me some elaborate method, of taking back wheel off and knocking pins back. I did this and still remained jammed up. All it needed was wd40 sprayed on pins, and mechanism, works lovely now, why couldn’t they tell you to do that. It is still under warranty, but they want nothing to do with mending it.just send you instructions on mending it. If you cannot you have to send it back to luggie grrrrr

1. december 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

Hello Colin, I'm so sorry to hear that we mis-diagnosed the issue over the phone. I'm sure the member of staff you spoke to was just keen to try and get the problem rectified as quickly as they can for you knowing how much our customers rely on their scooters. As your scooter is under warranty we are obliged to repair it if there is anything wrong with it and we will strive to make sure we do this as timely and conveniently for the customer as possible. If there is anything else we can help you with in the future please don't hesitate to contact us on 0800 012 4258

Bedømt til 5 ud af 5 stjerner

Hooter of a Scooter!

My Luggie Scooter, with it’s associated crane system, has transformed my life. Always reliable - I’ve flown with it and cruised with it. Wonderful!

1. december 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

Hi Phillip, that's great! We're so glad to hear your enjoying your hoist and Luggie. If you have any pictures of you and your Luggie on it's travels we would love you to e-mail them over!

Bedømt til 5 ud af 5 stjerner

Excellent

Very good service, the demo for my client was very professional and Scott took my clients needs into consideration. He went above and beyond to get her the right scooter, I would highly recommend him a d the company this is the second client they have catered for.

1. december 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

Hello Clare, thank you so much for your lovely review. If there's anything more we can help you with in the future please let us know.

Bedømt til 5 ud af 5 stjerner

Excellent product

Excellent product, fast service, will definitely use again.

1. december 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

Hi Stuart, Thank you taking the time to leave a review.

Bedømt til 5 ud af 5 stjerner

Excellent service from Allan and Luggie Scooter

Allan is very knowledgeable, helpful and friendly. He explained all the different aspects of the Luggie scooter and was very generous with his time. I was nervous about the delivery and packaging of the scooter and chose the non packaging option which Allan delivered himself for reassurance. I have no complaints at all and I am very happy with my Luggie scooter.

1. december 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

Hello Auriol,

Thank you so much for your review! It's great to know our demonstrators are providing such good service.

Bedømt til 5 ud af 5 stjerner

Luggie super plus

Alan demonstrated the scooter very well he made me feel very confident in using it I have found it very easy to use and I'm highly delighted with it

29. november 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

Hello Andrew, thank you so much for taking the time to leave us a review. We're glad you're enjoying your Luggie and if there's anything we can help with please let us know!

Bedømt til 5 ud af 5 stjerner

Scott was incredibly thorough in…

Scott was incredibly thorough in ensuring I got the right scooter for me. Very kind and helpful chap, who was not pushy but was a joy to spend time with finding the right Luggie for me.

22. november 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

Hello Miss Clark. Thank you for taking the time to leave us a wonderful review. We love receiving feedback on how our demonstrators are treating our customers and we're glad you're happy. Please let us know if there is anything else we can help with!

Bedømt til 1 ud af 5 stjerner

Beware of service arrangements!

Be aware if you want a service for your Lugggie you will either box it up and send it to them for £150 minimum or a home service £225 with a 6 to 8 week wait! All fine and good - But - they want payment over the phone, up front when they book the service! Would you do this for a car service, washing machine service or anything else for that matter? Of course not! You have been warned! Who knows what they would charge once they get hold of the Lugggie before returning it. Very dodgy practice at best!

28. oktober 2021
Uopfordret anmeldelse
Luggie Scooters-logo

Besvarelse fra Luggie Scooters

I am so sorry to hear you are disappointed with the service arrangements. We offer three options for servicing. The Luggie can be serviced at our head office for £67, we can arrange a courier collection of the Luggie for £155 or alternatively we can arrange a home service for £225.
Unfortunately there is a large demand on the home servicing currently and therefore we do have a 6-8 week wait, I certainly appreciate you would prefer to pay for the service when we can book it in and that isn't a problem. If you want to contact us we would be happy to schedule you in the diary and contact you with a date to book in.
We would never carry out work on the Luggie without prior approval of the customer. We receive excellent reviews on our servicing so I am most disappointed to hear that you have not been happy with your experience so far.
Please kindly contact us and we would be happy to resolve this for you.

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