I bought a bag from here last week, so delighted I have bought another...beautiful packaging, detail, extra storage which makes it feel secure..excellent customer service...a British brand with an eth... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So pleased with my handbag & purse from Luella Grey. Gorgeous designs & colour range. You can tell they put effort into creating bags that not only look good but are also practical for everyd... Se mere
I have a few bags from Luella Grey and it is a brand I return to because I’m impressed with both the quality and the design/colour choices. My most recent purchase was the Lolly Sling bag in... Se mere
update on bag purchased on 3 rd december. after waiting for a long time for any response they have now absolved themselves of any responsibility for the broken bag because it was not purchased from t... Se mere
Virksomheden har svaret
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I bought a bag from here last week
I bought a bag from here last week, so delighted I have bought another...beautiful packaging, detail, extra storage which makes it feel secure..excellent customer service...a British brand with an ethical approach... I am delighted 😊 ( and now need to stop haha )
Purchased a lovely bag online
Purchased a lovely bag online, very fast delivery, and well packaged. Free gift was not included but now on its way to me.
I have also purchased another Luella Grey bag shortly after.

Besvarelse fra Luellagrey
Stylish and practical..and so many great designs
I have a few bags from Luella Grey and it is a brand I return to because I’m impressed with both the quality and the design/colour choices.
My most recent purchase was the Lolly Sling bag in Peat. I’ve received so many compliments and it is such a practical bag but also very stylish.
A recent favourite is also the Lana Weekender holdall which is the perfect size for an overnight bag and again looks so stylish.
Thank you Luella Grey for tempting me each season with your beautiful bags!
Fab, stylish bags
Great quality, stylish bags. Have a few and v happy with them all.
The bags are first class
The bags are first class! Stylish, well made and so much choice. Delivered promptly.
Gorgeous items
So pleased with my handbag & purse from Luella Grey.
Gorgeous designs & colour range. You can tell they put effort into creating bags that not only look good but are also practical for everyday use. Great quality & attention to detail really shows.
Good Customer service.
Delivery was on time, and the packaging was neat and secure. It’s clear they care about the full customer experience, not just the product itself.
Overall, this is a brand I’d definitely shop from again.
Gorgeous bags and amazing customer service
Amazing customer service with delivery. Bags are beautiful and come in great packaging. Really like the dust bag to keep it looking great when not using it. My daughter loves the little tote bag that come with orders too!

Besvarelse fra Luellagrey
Excellent Mother’s Day gift
Bought as a Mother’s Day gift. Really nice handbag. Great design and quality; and a good price too, compared to other designer brands (which I didn’t like as much). Very happy mother too!

Besvarelse fra Luellagrey
Amazing bags - you won’t be disappointed!!
I’ve bought a few handbags from Luella Grey London Ltd as a gift for my wife, and I honestly couldn’t be happier with the whole experience.
From the moment the order arrived, the presentation felt really premium — beautifully packaged and clearly put together with care. The quality of the materials is excellent: soft, durable, with a really luxurious feel.
The combination of quality craftsmanship, beautiful design, and attention to detail really makes these bags feel special without breaking the bank.
Safe to say, my wife was absolutely thrilled with them — which makes these purchases a big win in my book. I’d definitely buy from Luella Grey again and would happily recommend their bags to anyone looking for a thoughtful gift or a stylish addition to their wardrobe.
I love this brand
I love this brand!
I've purchased quite a few bags from them over the past year or two and two things stand out.
The quality is excellent (my first buys still look like new), and the style.
My most recent purchase was the Venetia. It's my favorite! I get so many comments on it and it works for a day and evening bag so an all round winner for me.
Also the team are super friendly and responsive and can't do enough to help.
Would highly recommend this brand.
Top quality bags! Lara black laptop tote!
The most beautiful, functional and stylish bag. I use this bag daily to fit in work stuff along with mum bits and bobs for the children. Perfect cushioned section to carry my laptop safely to and from work.
I’ve bought a few bags from Luella Grey…
I’ve bought a few bags from Luella Grey now and I’ve honestly never been disappointed. The quality is always great and the bags look exactly as expected when they arrive. Their customer service has also always been really helpful and easy to deal with, which makes the whole experience even better.
All in all, every purchase I’ve made with Luella Grey has been a really positive one. Beautiful bags and great service – definitely a brand I’m happy to keep buying from!
Absolutely the worst bag I've ever had
Absolutely the worst bag I've ever had. The strap kept falling off and was fraying so I reached out to them and they offered to send me another bag.
The same thing has happened to the 2nd bag, hugely disappointed at the price of the bags that it's so poorly made.

Besvarelse fra Luellagrey
Normally handbags don’t catch my eye
Normally handbags don’t catch my eye - but one recently stood out. Being a guy, I was obviously late for valentines (!) and so took a chance and nabbed it. My wife absolutely LOVES it. She’s literally worn it every day since. Good quality, lovely design, and a great price - and more to the point, one happy lady who received it. I’ll be revisiting for birthdays and Christmases no doubt!
I absolutely love my laptop rucksack
I absolutely love my laptop rucksack. It fits everything in without looking bulky. The quality is fabulous and it looks really stylish. Thank you Luella Grey!
update on bag purchased on 3 rd…
update on bag purchased on 3 rd december. after waiting for a long time for any response they have now absolved themselves of any responsibility for the broken bag because it was not purchased from their website even though the bag was their product. most expensive bag i have ever purchased … and the only one that had broken! wouldn’t touch their products with a bargepole

Besvarelse fra Luellagrey
Henri White Hobo Tote
I have had my Luella Grey handbag for a while now and it still looks brand new! It's very durable with good material. It fits really nice, the handle is not to long or short, it's very comfortable to carry on my shoulder. I get a lot of comments saying how nice my handbag is and where to get one. It has a lot of space and compartments, it fits my keys, cards, phone, vapes and numerous bags of sweets and still has room for a bottle of coke and a pack of 4 doughnuts. Money well spent
Lovely handbag and soft PU…
Lovely handbag and soft PU finish. Perfect size for a tote bag, not too big.
Hope it's gonna last 😉

Besvarelse fra Luellagrey
Lovely well made and designed handbag…
Love my handbags and have a wide range of designer and non designer handbags and have to say this bag is beautiful and well designed. The main clasp has a little safety feature where you push for it to lock and two outer deep pockets to quickly through your fone or keys in. Its a delight to carry. Ordered online and received a couple of days later

Besvarelse fra Luellagrey
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







