Lucindaellery Hairloss Anmeldelser 

I had some hair loss due to illness but not bald just thinner. Went to London Lucinda Ellery (Ravenscourt Park area) very glam salon. I was assessed by a friendly woman who advised I should have 34 or so extensions. However, just as she said that another woman came in and said that I needed 44. I trusted them etc. I was seen by a young woman who was VERY insulting in her manner and who put the extensions on around an 2 inches from my scalp. They are expensive but looked nice. However after weeks I realised that I had too much fake hair on! They were all on the sides of my head so two voluminous sets of extensions at sides of head, shoulder length. The hair is good quality. I realised after a few days that 44 was too many and that the change had been done for profit. I went back there after a few weeks and had not realised that the extensions are meant to be fitted close to the scalp not an i2 inches down. Again I travelled a long way to visit ie from Bristol and again the young woman putting the extensions in was sarcastic and ignored me when I asked anything at all despite my being polite. She smirked continuously at other staff and rolled her eyes about me. Such a shame as it is meant to be a treat of course to have ones hair done. I got a headache which is very very unusual for me and it was because the extensions had been pulled so tightly on my head I realised making it painful to lie on my pillow that night. Hours of pain, days actually and I had to ring Lucinda Ellery to ask about this. They advised me to have them taken out and put in again and I found out there is a branch nearer to me in Bristol. So off I went -not near me at all but I had to go... A friendly young woman took them out and redid them and they did not hurt. What a relief. I began to realise that I had been treated very very badly indeed by the original salon. Only downside of having extensions loosened was that the two overly full shape of my hair on each side of my face did not match the back of my hair ie not as thick so looked unnatural. It took me a few weeks to realise this because it was all so new to me.

I let them grown out a bit and went back but the day I was meant to go the appointment was cancelled and I was told that the next appointment I could have woudl be a few weeks time!! I was amazed. Not about the staff leaving ( I was told) but by the way I was treated ie such a long delay when the extensions were already grown out more than they should be as I had been unwell.
I attended the Bristol branch again and got two women doing my hair at once. All the staff are VERY young indeed and sometimes full to bursting with attitude (not good attitude). One of the women was lovely and did a great job..even moved some of the hair away from the overly thick sides to the front etc. The other one was slyly making fun of me obviously thinking she was so clever that I did not notice. The result was good. Better than the other three visits I had had. It costs a lot of money so its not being a VIP to expect nice treatment etc.

To cut a very long story short! I visited twice more and got another young woman who put huge joins on the extensions where they are glued on.... I only realised when I got home but big lumps near the scalp are very very uncomfortable. Customer Services told me that the 'join' of my hair and extension should be about 1cm but all of mine were a good inch long.

As you can tell, I was using a lot of time and money on this and began to realise that the behaviour, standard at the salon was often not good. I had to ring to ask about the very large lumpy joins making my head uncomfortable. I was advised go go back to the salon. I did. The woman who put them in was going to adjust them but looked FURIOUS. She asked why I had contacted Customer Services and not the salon I replied that I had wanted to contact the salon but ht phone number put me through Customer Services...... Treated like dirt by 'Alex' sadly. So I have let them grow out a lot and especially as I am recovering from Covid, do not have the energy to try to get treated properly there. Customer Services seem nice but I do not think they realise what goes on in the salons ie many young girls having laugh and not caring about the customer etc.
AT the hairdressers months later I was told that extensions make hair thinner and I have found that. I feel it was because too many were put on all in the same areas. With hindsight I woudl have been fine with very few extensions eg a dozen but I got a LOT more than that and paid a lot more etc. Dont mind paying if good but.. I do not know of other places but I feel that this company need many staff to be retrained. I am modest and do not ever demand of people so no reason why I should be treated like this Some nice staff but too many other types. BEWARE. I should have complained to the salon much earlier but did not.

I often cry happy tears when I look in the mirror… the Bristol team changed my life … the difference in my mental health as well as physical look is beyond all expectations.
Please please if having pretty hair again is your dearest wish then the fairy godmother team here will grant it … i prioritise my hair now, cherish my new look and can even bear to spot myself in old family pictures with so little hair…
HUGE HUGS for the whole team
Jo

I have been going to the Southampton salon for years now and the customer service is always second to none. The manager Paoulo is always so helpful and friendly-nothing is to much trouble. I usually see Cydni for my appointments-she is so knowledgeable and friendly and knows exactly how I like my hair without me even saying anything! The whole Southampton team are fantastic, they are always so warm and welcoming. The level of knowledge and and expertise they have is exceptional-there’s nothing they don’t know about hair loss 🤗

Edinburgh branch
I’ve been going to Lucinda Ellery in Edinburgh for almost 5 years now. Darren and Shannon and all the staff who work there are fantastic. You know that they care and understand what it means to be suffering with hair loss. I would recommend them to anyone who has problems with hair loss. I love my hair now …. they literally changed my life ❤️

I have been suffering from hypertrichosis which is genetic, my hair loss made me steer clear of hair salons as I felt I always had to explain why I had patches of hair loss. After months of reading reviews I took the plunge and had a consultation with Lucinda Ellery. The Southampton branch was convenient for me also. Very nervous of my 1st visit, however Paulo and Sydney made the experience very positive and I came out with confidence and a great hair cut! For the 1st time in years people commented on my lovely cut and what products was I using! Since my 1st system was fitted a year ago visit regularly for adjustments and am welcomed by all the team warmly. Thanks Paulo, Sylvia and all the girls at the Southampton branch for making me feel normal and for the copious amounts of tea (and chocolate) x

I have been going to the Southampton Team since May 2021 and have always been greeted and treated with such kindness and love. You are made to feel very welcome and special on your first day, and every day to follow. Every member of staff is on the journey with you and takes an interest not only of your hair condition, but of your life, which makes for such a personal and beautiful experience. I look forward to every appointment because I know I can have a relaxing hour or two of gossip, prosecco and good times. Paulo has a very special team and I will/have recommend Lucinda Ellery to anyone I know who has been faced with hair challenges. It has been the best decision I have ever made, and I will continue to be part of the Lucinda Ellery community for the rest of my Alopecia journey. They really are a special part of my life :)

I’ve been going to the Lucinda Ellery Southampton Branch since it opened.
I had my first system fitted there and I would never go anywhere else now.
I always feel very welcomed by the lovely staff, they are all kind and compassionate, they take their time with you, they listen and nothing is too much trouble.
I cannot rate this place enough and would highly recommend.
Louise Tutt

To write a full review of the way in which my daughter was treated by Lucinda Ellery would take too long so this is as short as I can make it whilst still giving the gist of the experience.
She was originally having the intra lace system but by the time she had her appointment she had lost most of her hair so was advised to have the free wear system fitted.
After sitting in the chair for about 9 hours she was sent out of the Salon with an ill fitting, cheap looking, bulky wig. This wig was supposed to be European hair, it was thick hairs and definitely not good quality. Not only was it bulky but it didn't fit properly and the lace top had bald patches in the front parting. It was certainly not the quality and fit expected for the price, and wasn't fit for purpose. She was almost pushed out of the door at 6pm (after having to pay in full) because they wanted to close. She had told them she wasn't happy with it and they said to come back for the next appointment and they would fix it. She felt so embarrassed and upset by the awful wig that she plonked a cap back on her head and did a 3 hour train journey alone crying most of the way home. We went back to complain and were offered the choice of a refit/fix or a refund. We opted for the refund. They then subsequently only offered 50 ‰. We took our complaint to the credit card company who upheld our claim for misselling and not fit for purpose. LE then got the legal team on to it and they said that because my husband had paid for it but the contract was between them and my daughter they had no legal obligation to make a refund. They eventually grudgingly gave us the 50% (we had the 50 % offer in writing otherwise I'm sure they would have wriggled out of it) and we returned the wig.
The way they treated my daughter was disgusting. She was already traumatised about losing all her beautiful hair (she has universalis and this was to be her first wig) and they heaped more trauma on her. They accused her of using the wig system as a try out. As if anyone would go through 9 hours in a salon chair and £2700 for a trial. As if anyone who was suffering from this horrible condition would put themselves through this. Eight months later she is still without a wig. She is still traumatised by the whole experience and suffering from depression. I don't blame LE entirely for the depression it's a process of grieving for her loss. However had they treated her with kindness, empathy and respect she would probably have handled the situation better.
Apart from the trauma that she has suffered I think she's better off without the system, we had a lucky escape . If they had done the alterations to the wig to make it fit for purpose the 3 monthly maintenance costs were going to be in the region of £1000 a time which allowed for salon hours and a whole new front piece each time. So the £2700 piece would have cost another £4000 every 12 months for maintenance.
This is a money making heartless company. They do not care about their clients they are only about the big bucks. Steer clear.

I had my first intralace system fitted at the Southampton studio after suffering with thinning hair from various Heath conditions, I was desperate to feel like me again. Paolo,Sylvia and beautiful team of ladies absolutely have restored my confidence from first stepping foot into the studio feeling so nervous to leaving, I was treated so well made to feel comfortable the team could not have been friendlier!. Having been in salons a lot, this salon didn’t have the intimidating feel you usually get from your high street salon, it had a welcoming and warm feel.

My hair has absolutely changed my life stepping out of the salon was the first time in a long time I walked with my head up instead of looking at the floor!!. The confidence and happiness I felt was unmatched.

Paolo and the team are informative throughout the application they answer any questions, they teach you how to look after your system and show you how to style your hair. My follow up appointment for a hair wash was also so informative the products that I left with are lovely too.

The Southampton salon is just an outstanding salon with the best experience from start to finish it’s so convenient as well with car parking so close as well as hotels and train station all with walking/short taxi distance.

Thank you so much Paolo and Sylvia forever grateful

Emma price x

This is a specific review of Southampton studio. I have left a general review of the product and my experience as a long-standing client of Lucinda Ellery elsewhere.

I moved to this studio when it opened. Even though it is a 50 mile drive for me to get to it is far more convenient than London.

First impressions on walking in is a feeling of a positive vibe: staff smiling, clients smiling. This is a testament to the management team led by Paolo.

All the staff are caring, compassionate, and probably passionate also about what they do. Dealing with a natural product will always throw up the occasional problem but these are dealt with without fuss. The studio is small, intimate and comfortable and even though as with many clients I find hair loss an embarrassment I have never felt uncomfortable in this studio.

If I had to sum up, caring, compassionate and professional and every time I leave it is with a feeling of having had a positive experience.

Brilliant, all of the staff, simply brilliant.

From the age of 17 I have been a sufferer of androgenic alopecia and have been wearing a wig for the last 7 years. Although my hair loss wasn’t significant, over time I noticed it getting worse and I decided to wear a wig before I got to a point where people noticed my hair loss. While wearing a wig served its purpose I always felt conscious that other people could tell I was wearing one as well as being limited to certain activities I could do.

I first discovered Lucinda Ellery 10 years ago on a TV show. The interlace system looked amazing but I was always fearful of taking the plunge due to costs etc. However, due to the limitations and barriers of wearing a wig, I finally decided to give the interlace system a go.

Despite it being early days into my Lucinda Ellery journey, I can wholeheartedly say that it has been one of the best decisions I have ever made. Two weeks into wearing a system, my life feels like it has changed dramatically. I no longer have the fear of others realising that I have a hair replacement system. I now have the freedom I never knew I could possibly have.

The salon experience was warm and friendly. I felt at ease knowing I was surrounded by people with the same difficulties as me, as well as the empathy and understanding of the staff. From a young age I had always hated going to the hairdressers. And for the first time ever a salon experience had felt normal, even enjoyable. I love my new hair. And I am certain I will never look back.

I just had my 3rd system replaced yesterday at the Southampton branch, the attention to detail, advice, care and overall amazing experience I received was just outstanding.
I am so happy with my new hair, what a fantastic team :-)

5 star treatment from a fantastic team led by Paolo and Sydney considerate care and advice! You arrive feeling OK but always leave feeling a hundred dollars thankyou all at Southampton!

I have been going to the Southampton branch for 2 years now.
I really look forward to my visits as the staff are so friendly and welcoming. The team are very professional and skilled. I recently had balayage with Paulo and he did a beautiful job.
I would highly recommend Lucinda Ellery. I just wish I’d gone sooner.

I have been attending Lucinda Ellery, Southampton for 5 years now and had my third complete system fitted recently.
I look forward to my visits, as Paulo and the team always make me feel welcome. They are friendly but professional, working well together to provide a service for each client's hair loss needs in a sensitive way.
When I go home from my appointments I always leave feeling full of confidence.
Thank you Southampton.
Wish you well for 2023,
Kim, Bournemouth

I have been going to the Southampton branch for two years. The staff are very friendly and welcoming and your dignity is maintained at all times. Their expertise in fitting a system and styling it to your requirements is beyond amazing. Can't praise and recommend them high enough.

You have changed my life !!!
I am more confident within myself now since coming to Lucinda Ellery
In Southampton. my hair was very fine/thin so I’ve had extensions to make it look thick again
I wish I did this years ago
The stuff here are amazing and they really know how to look after you
Would definitely recommend
Thank you for giving me you life back

I have been attending the Southampton branch of Lucinda Ellery since my first intralace system back in 2018. I have always found them to be fantastic team of dedicated professionals who have helped me with my hair loss.

I think a real sign of how good a company is, is how they handle things if something goes wrong, which unfortunately it did for me when I had my second intralace system. After highlighting the issue to head office, The whole situation with my problem was dealt with quickly and professionally with no hesitation from Head Office or Southampton. I could not have been happier. I have no hesitation in recommending Paulo and the amazing team at Southampton.

Hi I’m Rachael, and I go to the Southampton,branch I’m greeted by the staff there which is excellent they know my name soon as I go in there made to feel special, the work thay do for my hair is amazing I was so depressed with how my hair was so it’s made me feel like a woman for the first time since I was a teenager.

Thank you Southampton studio. Paulo and all the team have been looking after my hair for two years and are always professional and friendly. I have had a parting system for FFA which gives a fantastic result , it has needed a couple of minor adjustments over the years and these have always been dealt with great care and consideration . Super job, well done all