Unable to get a refund
No response to emails or phone calls to return a watch. Their refund policy isn't worth the paper it's written on. Basically no Customer service at all. Would give zero stars if I could.
21. marts 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
- Guldsmed
- også i
- Urforretning
Skrevet af virksomheden
Lumi is a company 100% focused on customer service for the acquisition of semi-fine and luxury jewelry pieces, as well as watches and other daily accessories. We strive to connect desired pieces from the customer base with manufacturers and distributors around the world.
Kontaktoplysninger
Schweiz
- Info@lu-mi.shop
- lu-mi.shop
2,5
Under middel
5 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
2,5
Do not buy /Beware
Do not buy /Beware: "No Returns" policy
I attempted to return a watch, but they refused to issue a standard refund. Instead,I was offered a completely different wAtch. I didn't ask for then they offered a '50% cash back' deal, meaning I lose half my money just to get out of a purchase I’m not happy with. Their return policy is misleading and feels like a way to trap customers into keeping products or losing money. Buy from a brand that actually stands behind their products."
There a lot of delay tactics while emailing ,as it takes 3- 4 days to get a reply
This company is not in the UK , as it say. It is
21. december 2025
Uopfordret anmeldelse
Company is not what it advertises
I ordered a watch from this company with expected delivery in 5-6 days. It was over 2 weeks and the tracking information showed it shipped from Mainland China. The watch itself doesn't count steps anywhere near accurately, doesn't have the swimming exercise tracking as advertised and the vibrate for notifications doesn't register. I wrote to ask for refund and was told the watch wasn't meant to be accurate and if I wanted that I would have to pay 10 x more. The next response offered me to keep the watch and they would provide an account credit. When I continued to request credit to my payment method they said they could not accept my request because it had clearly been worn and their refund policy says it isn't returnable if worn. Their policy does not say that. Beware dealing with this company.
10. december 2025
Uopfordret anmeldelse
Best Shop Ever
I just bought a Armani watch and a ring.
The watch took less thank 48h to arrive at my house. It was perfectly packed, all original with warranty. Just perfect.
I will buy again soon.
16. januar 2024
Thrilled
Recently ordered a watch from Lumi, and I'm thrilled with my purchase.
The website was easy to use, and the watch I received was exactly as described, even more stunning in person.
Customer service was quick to answer my questions, and the whole process, from ordering to delivery, was smooth. I'm very satisfied with Lumi's products and service. Highly recommended! I wish it would have more variety of products
31. oktober 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.