Lr Renewables Anmeldelser 

I had an issue whereby the batteries no longer charged. I contacted the equipment installers who were reluctant to investigate the issue due to me buying my latest additional battery from LR Renewables because of their cheaper prices. I was advised that the issue was to do with battery balancing, and as I did not buy my latest battery from them, I needed to go back to LR Renewables.
I contacted LR Renewables who were so helpful, no quibbling, no denying responsibility. I spoke to Stevie, who immediately recognised me as I bought my latest additional battery with her wrap around support during installation.
She listened and said they would investigate.
The investigation was substantial as the issue was nothing to do with battery balancing as I was originally told, but a fault in the LUX inverter which required both LUX and Uhome battery engineers to resolve. A total firmware update was required to the LUX inverter to fix the issue, co-ordinated by Stevie of LR Renewables. Luckily this could be done remotely which reduced the time to fix the issue by at least 3 days.
This is what I call 'real' customer service as I did not buy the system from LR Renewables, and they could of argued that until the issue is proved to be the additional battery bought from them, go back to your original suppliers.
Issue has been fixed for 2 weeks now and system is working perfectly.
A BIG THANK you Stevie and LR Renewables. I wholly recommend your customer service and expertise to anyone and everyone.
Errol
ps I will definitely buy my next additional battery from LR Renewables and have already recommended them to my friend who is looking to buy a solar system.

We wanted to add a battery system to our 10 year old solar system. After a bit of research LR renewable seemed to have good reviews and fair prices. I cant lie, we had to have a few visits to sort out some problems and I'm still not a 100% happy with some of the finished wiring but finally everything works and They did get things sorted in the end. As a small business owner i know things don't always go to plan but the guys came back and got things sorted. Thanks.

A friendly and knowledgeable team who were able to supply me with an extra battery in hardly any time, and it would have been even quicker if I didn't need to discharge our current unit first!

Highly recommended.

What a brilliant company you can trust from start to finish,I have left doing this review for a month now to let things settle down as we know sometimes things are not cracked up to be good as demonstrated & shown to you .well I can safely say this company are as good or perhaps better than I thought.had solar panels which we’re saving the wife & i money on the leccy bill but wanted to save more so after a lot of research & time talking to I think most of the solar power installers on the net , picked this company LR Renewables. I explained what I needed & what the other companies wanted to charge me .these guys did a fantastic price for me and completed installation in just a few days as arranged, no messing about turned up early got on with the job in & out cleaned up behind them and off they went . So if you are seriously thinking of getting Solar power energy system for your home.I would ring these guys 1st for your quote .I ask for Blue light discount & they gave me a discount as well after giving a quote to .seriously folks speak to this company . Will be saving for another battery as I think with 2 I will be not paying the leccy company anything in a moment .used to put £35 a week now about a tenner if I’m lucky . Oh and you get an app for your phone which shows you live everything that’s charging. Please mention you saw this review on trustpilot as this is the most trusted place to leave a review for excellent company’s & their services
Kindest regards
Phil white
Professional uk Reviewer
Taunton Somerset

Echoing previous positive reviews, which is why I chose this company.
I already had the panels and inverter, wasn’t sure which battery would suit me best. Great service from the first enquiry throughout. Friendly at every stage, never felt that I was being ‘upsold’ to anything more than I needed.
Team that did the installation were super efficient and tidied up after themselves.

We had a Growatt inverter and battery installed onto our existing solar system. From beginning to end the process was really straight forward. Stevie quickly responded to all of my queries and from my initial enquiry to installation took 3 weeks.

The process was very easy, I selected the package from the website, paid the deposit and everything then happened. We agreed an installation and then I provided a few details of my solar system and photos of where I wanted the new equipment installed, no on-site survey was necessary. On the day of installation, the guys arrived on time and within 2 hours the installation was complete. A neat and tidy job.

Following installation Stevie has continued to be helpful and all of my queries have been answered quickly (the Growatt User Guides aren’t as good as they could be).

I’d happily use LR Renewables again.

Please give your customers the correct info

What is the process for notifying a DNO of a battery storage installation?
DNOs class energy storage (including batteries) as demand when it is importing from the distribution network and generation when exporting to the distribution network. Engineering Recommendation (EREC) G98 and G99 are the technical requirements for the connection of energy storage devices to the network (like that of Solar PV).

If EREC G98 applies to the installation, you can submit G98 Form B to the relevant DNO within 28 days of installation. You can access the form here: Form B: Single installation of microgenerator. The DNO will assess the notification and contact you if the submission is incorrect.

When EREC G99 applies, and for installations over 3.68kW with energy storage (including storage added to AC/DC side of the connections), you are required to fill out the following form: Form A1-1, application for connection of Power Generating Module(s) with Total Aggregate Capacity <50 kW 3-phase or 17 kW single phase. This form must be submitted to the relevant DNO before installation.

The combined A3-1/A3-2 form (installation document for type a power generating modules and integrated microgeneration and storage) confirms what you have installed to G99 Standards, following the installer’s written application. This document must be completed for every Type A power generating facility (e.g., energy storage system).

All communications with LR Renewables were helpful, to the point and professional as were the fitting team that fitted the equipment.
Their lead time was only just over a week.
The fitting team arrived, discussed our preferences with us, made noise and mess, cleared up mess, told us about the system and what they had done and left us with a system that is working very nicely indeed.
Thank you LR renewables

I was very pleased with the service provided. The firm kept us informed throughout the process, from ordering, to final installation. The battery was installed during snowy weather, and understandably the installers were delayed travelling from Essex to NE England, then were delayed on another job The office kept us informed throughout re the delays, and the installation eventually went smoothly. The installers were polite, and did a tidy job.

LR installed a retro fit battery and inverter to my existing solar system last year. Had an extra battery installed last week.
Great service on both visits. 2nd visit was less than a hour.
Luke set up my inverter remotely and batteries charge overnight during off peak tariff.
Would highly recommend these guys and would definitely use again but not sure if I need anything else. My Mrs would kill me if I did!!

Installation of new Luxpower Inverter and Greenlinx batteries was done by Luke and his team on the 23rd Jan 2023. Everything went well apart from a CT clamp being positioned incorrectly. This was however, quickly resolved and everything is now working well. E Mails were responded to quickly and Electrical Installation Cert has been provided. No complaints at all. I would use them again

I had an additional battery installed with my existing solar and battery install.

They were:
* Quick to respond to queries.
* Kept price even when price increased.
* Very good communication on delays due to snow and estimate timing of installers.

Only minor thing was installer was going to get someone to contact me about the reading from the app but did not. In the end, it sorted itself anyway.

I would use them again and recommend LR Renewables in SG1 area.

Unlike many firms, they happily display thire prices, i got a quote for a battery over the phone and fitted 7 days later, Stevie was polite and helpful and not pushy, the price was also 2k lower than 2 other firms. Would highly recommend.

The company were quick to respond to my request and they installed within a few weeks,the installation was all done in a few hours and the fitters were very helpful and demonstrated the the app and equipment. I am very happy with the service and would be happy to recommend them to anyone.
Thanks

My initial enquiry was answered promptly, unlike several other companies I contacted. Luke replied swiftly to all my technical questions and appears very knowledgeable about the equipment he supplies. The quote was very competitive and my chosen system was available for installation in a few weeks, again unlike several other companies. The electricians arrived on time and completed the installation efficiently with minimal disruption. All my subsequent questions to Luke have been answered promptly, in all an excellent company to deal with and highly recommended.

Contacted LR Renewables just before Christmas. The techy guy Luke was very informative and knows what he is talking about. Installers arrived on time and installation went without any problems. Found customer services to be helpful and easy to contact. I would highly recommend LR Renewables. Very happy customer

LR renewables installed a battery system approximately 10 weeks ago. The initial installation was hap hazard, with the control panel being mounted at an angle and the main power on/off switch fitted loose from the wall. I was advised by an independent electrician this was extremely dangerous. Moreover, the battery system has never worked properly and is not fit for purpose. Much of the time it exports electricity to the grid, rather than charging the battery. When the battery is charged, a lot of the electricity we use comes from the grid rather than the battery. I have tried to work with LR renewables to resolve the problems, but with no avail. This has not been helped by LR’s appalling customer service. I have now decided to start county court proceedings to obtain a refund.

You will probably see from my other reviews that I don't often credit the good companies and use Trustpilot more as an opportunity to complain.

However, this company deserve the time to write a good review...

The renewable energy market is full of conmen and cowboys and, frankly, needs much better regulation.

This company though is a shining beacon of how things should be done. All of their prices are out in the open, on their website, and the entire service was fantastic from beginning to end.

It was easy to order everything I needed. Communication was great. I was given a clear date and time for the installation and everything was explained to me before hand.

The guys that came to install the system were polite, friendly and efficient and happy to explain everything to me, even though they ended up being with me until quite late (through no fault of their own).

Today, I had another series of questions because I started to experiment with the app that controls the system and the aftercare has been just as good.

I have received prompt, polite and efficient replies to my emails and have even been encouraged to ask as many questions as I need to.

It has been a pleasure to do business with Lr Renewables from beginning to end.

I'm going overboard, I know but I just wanted to add this: Please, please, please don't trust any of those cold calling conmen that are full of sales pitch and start by giving you a ridiculously high quote, drop to half the price within minutes, if you show you're not interested and then go through a scripted conversation with their 'boss' in order to offer you a 'fantastic deal' if you sign on the dotted line immediately. Their 'fantastic deal' is never as good as it's made out to be and it just proves how untrustworthy they are.

Lr Renewables don't operate that way; just check out their website and you'll see what the price of these systems should really be.

No other company even responded to my enquiries about installing an additional battery for my solar pv system. I had a quick reply and reasonable quote from LR--Renewables. They made an appointment to do the install a few days later. The installers arrived on time and the installation was done quickly. All is working well and I'm very satisfied.

Great service from the experts. Great prices and great value service. Know what they are doing