Having hired from Low Cost Cars in the past the picking up process was easy. The hard sell of top rent a car insurance happened as in the past with the salesman insisting the insurance I had already... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I would highly recommend low cost cars bg Very reasonable prices, very reliable , new cars ,easy rental process, I would be renting again.
Virksomheden har svaret
Изключително съм доволен от услугата на LowCostCars Bulgaria. Процесът беше бърз, ясен и без никакви изненади. Комуникацията беше отлична, служителите бяха коректни и отзивчиви. Автомобилът отговаря... Se mere
Virksomheden har svaret
הרכב היה חדש ונקי, תהליך קבלת הרכב והחזרתו בדלפק היה יחסית EUROמהיר, גם בדיקת הרכב ושחרור מכרטיס האשראי 400 הדבר היחיד שלא היה בסדר זו המתנה של יותר מחצי שעה בקור בחוץ להסעה למגרש המכוניות... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Low Cost Cars provides the cheapest, affordable and reliable rent a car service in Bulgaria. We are focused on offering low cost car hire services on the territory of the country. Our prices are guaranteed lowest and the booking process is very easy and simple. If you want to spend secure and calm holiday without necessity of brand new car, Low Cost Cars is your first choice. We guarantee cars in good technical conditions which fully meet the requirements of our customers. Low Cost Cars is brand of Top Rent A Car which has inherited the long years’ experience as leading car rental company in Bulgaria. The company has convenient office locations at Sofia, Varna and Burgas airports and offices in the cities Sofia, Burgas, Plovdiv, Varna, Sunny Beach, Golden Sands, Nessebar, Sozopol, Obzor and Balchik. Rent a car from Low Cost Cars and you could get up to 10 % discounts for your future bookings!
Kontaktoplysninger
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgarien
- 00359886002121
- bookings@lowcostcars.bg
- lowcostcars.bg
4,4
Fremragende
400 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I would highly recommend low cost cars…
I would highly recommend low cost cars bg
Very reasonable prices, very reliable , new cars ,easy rental process, I would be renting again.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mrs. Goranova,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
Old vehicle with high mileage
Having hired from Low Cost Cars in the past the picking up process was easy. The hard sell of top rent a car insurance happened as in the past with the salesman insisting the insurance I had already purchased when booking the car was no good and I should buy the insurance offered by Top rent a car.
I was surprised to see the age and overall condition of the vehicle. I have never hired a vehicle that has over 200 000 Kms on the clock. Whilst I appreciate that it is Low Cost cars it wasn't the cost that meant I hired from them, it was the availability of the vehicle we wanted. Not to sure I would rush to hire from them again.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Lang,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers, as it helps us continuously improve our service.
Regarding the additional insurance options, we would like to clarify that our Top Protection and Premium Protection coverages are entirely optional and are offered solely at the customer’s discretion. The role of our staff is to properly inform and guide customers by explaining the conditions, coverage, and advantages of these additional protection options, so that each customer can make an informed decision according to their preferences.
With regard to the vehicle, we would like to emphasize that the selection of the car was entirely your choice. The brand, model, appearance, year of production, as well as other important information about each vehicle are clearly and thoroughly described on our website under every listed vehicle. This information is provided so that customers can review all details before making their reservation.
Although the vehicle has accumulated over 200,000 km, we would like to emphasize that mileage alone is not necessarily an indicator of a vehicle’s reliability. Even at such mileage, all of our vehicles undergo preparation and a technical inspection before the start of every rental. Our company follows a strict maintenance policy to ensure that all vehicles are properly serviced and maintained.
Our core principle is to maintain our fleet according to high technical standards in order to guarantee the safety and comfort of our customers during their rental.
Thank you once again for your feedback.
Best regards,
Top Rent A Car
Винаги и с удоволствие си наемам кола …
Винаги и с удоволствие си наемам кола от Low Cost Cars, винаги точни, персонала е винаги готов да помогне и комуникацията е на топ ниво.
Благодарим ви.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Здравейте г-н Борисов,
Благодарим за страхотния отзив! Вашето удовлетворение е наш приоритет и ще бъдем щастливи да Ви обслужим отново.
С уважение,
Low Cost Cars
It was pleasure to work with them
It was pleasure to work with them
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
I've used LCC for a few years now and…
I've used LCC for a few years now and have always found the service to be excellent. Staff are really helpful, both in the booking office and on site. Well done to Stoycho Zhekov who looked after me when returning the car on Sunday 22nd March 2026.
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Off airport cars.
A long wait at the airport for the shuttle to take us to the car compound.
The cars ate kept offside at a fairly difficult location to find for the return.
Only one person at the office desk, nearly an hour to get served and to receive the car.
Lots of up selling going on, be aware.
Once we had the car it was great, nearly new.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mrs. Foulds,
Thank you for sharing your detailed feedback.
We are sorry to hear that your experience at the airport and during the pick-up process did not meet your expectations. We understand how frustrating longer waiting times and difficulties with locating the return area can be, and we truly appreciate you bringing this to our attention. Please be assured that your comments have been forwarded to the relevant teams, as we continuously work on improving both our service efficiency and the clarity of our instructions.
Regarding the additional services offered, we always aim to present all available options transparently, so our customers can make informed decisions based on their preferences.
At the same time, we are very pleased to hear that you were satisfied with the vehicle itself and that it met your expectations.
We sincerely hope to have the opportunity to provide you with a smoother and more seamless experience on your next rental.
Best regards,
Top Rent A Car
Изключително съм доволен от услугата на…
Изключително съм доволен от услугата на LowCostCars Bulgaria. Процесът беше бърз, ясен и без никакви изненади. Комуникацията беше отлична, служителите бяха коректни и отзивчиви. Автомобилът отговаряше напълно на очакванията ми.
Определено бих използвал услугите им отново и ги препоръчвам с увереност.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Здравейте г-н Николов,
Благодарим Ви за положителния отзив! Ще се радваме да Ви предоставим същото високо ниво на обслужване и при следващата Ви наемна сесия.
С уважение,
Top Rent A Car
Great customer care Plodiv Airport
The gentleman who helped me out of the car park from low cost cars Plodiv Airport was brilliant. Super helpful, and friendly. He made all the difference to the beginning of my trip as I was slightly nervous driving alone on the right hand side of the road as I’m from the Uk. Thank you so much , apologies I do not know his name but hopefully my description of the situation is enough to pass on my gratitude to this lovely gentleman from low cost cars BG
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Trip cut short
Car pick up was not so smooth as the pick up van was small and unable to accomodate all that were waiting. We have to wait for the next can which was like another 30 mins. However, after service is good. Have to cut short our trip as my companion broke her knee during skiing. Emailed low cost and they are very accommodating. Allowed us to change our drop off at the airport at no extra charge. Timely reply. Really good!!
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
I booked the rental through…
I booked the rental through DiscoverCars and went to the airport reception desk on arrival, but it was closed. Other people nearby mentioned this was normal for them and that they are never at their office but rather that the rental office operates off-site. To be fair, the DiscoverCars app does instruct you to call for pickup. After calling, a shuttle arrived and took us about five minutes away to the rental location, where the check-in process started.
We were warned by the other operators that Top rent a car or low cost cars are pretty poorly reputed, known for overcharging once you pick up the car, and not helpful overall.
One important note: they only accept Visa or
MasterCard credit cards. AMEX wasn’t accepted. You can still pay with another card type, but in that case they require roughly €60 for coverage and a €150 deposit. Slightly inconvenient, though DiscoverCars does allow cancelling their insurance on the day, which helps.
During the rental everything went smoothly, and the return inspection was straightforward with no issues or extra charges. We were told by others who used the company that there could be a cleaning fee if the car was dirty, but none was applied for us, just something to consider. The only inconvenience on return was waiting about 15–20 minutes for the shuttle back to the airport, which made timing a bit tight for check-in.
Overall: a generally good experience once you understand the off-airport process and payment rules, though parts of the pickup and transport logistics can be mildly frustrating.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Deng,
Thank you for sharing your feedback and for highlighting your experience. We truly appreciate your comments.
We would like to clarify that we generally recommend our clients to pick up vehicles from our Central Office in Sofia rather than directly from Sofia Airport. This is because airport pick-ups may incur an additional fee imposed by the airport itself, which is outside of our control. Choosing the central office helps avoid this extra charge and often makes the process smoother.
Regarding payment, our company accepts Visa and MasterCard debit or credit cards. What was offered in your case is our optional Top Protection coverage, which is separate from the insurance provided by our partner company. This coverage significantly reduces the client’s financial responsibility in the event of damage, lowers the deposit by approximately four times, and allows the use of a debit card for the rental.
We are glad to hear that your rental went smoothly and that the return process was straightforward. Your feedback is valuable and helps us improve the experience for all our clients. We hope to welcome you again and provide an even more seamless rental experience.
Best regards,
Top Rent A Car
Staff lied about the legitimacy of the…
Staff lied about the legitimacy of the IDA international driver's permit, Which will cost you around 100 euro, They just want that car rented and out of the door, Even if your liscence isn't technically valid. I asked at a local police station if you could use these IDA permits while in Bulgaria as the staff had stated with a USA license and they said NO! Any IDP has to be issued by your home country BEFORE you visit Bulgaria, Anything else is not legal. Also witnessed other customers on return being charged an admin fee for small scratches on hub caps even though they'd bought the maximum insurance. Staff lied both on the counter and on the helpline about the online IDP. I ended up using taxis everywhere in order to reduce the risk of being stopped by the police! Disgraceful unethical business practices, Will never use them ever again.
17/02/2026. Company response received, Which is appreciated. However, According to the Bulgarian Police department and the UN, The permit that is issued by the IDA is not a legal international driving permit, Merely a translation of a liscence document and holds no legitimacy in any country as a driving permit. Contrary to your words that I was informed of this by your staff simply is not true. If you stand by the permits legitimacy, Please post the legal legislation on here stating that a digital Permit without a wet ink signature is legal to drive with in Bulgaria and display it in your office. Regards
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Stocker,
Thank you for your feedback. We apologize for the dissatisfaction and the impression this situation has left you with. After carefully reviewing your rental, we can confirm that our colleague clearly explained the requirements regarding the International Driving Permit (IDP), including what is considered a valid document and the potential consequences if a legally recognized permit is not presented. At no point was there an intention to mislead you, and the information was communicated in accordance with our internal procedures and rental policies.
Regarding your comments about charges applied to other customers, we would like to provide further clarification. Our company offers two optional protection packages - Top Protection and Premium Protection - both designed to limit the customer’s financial liability in the event of newly occurred damages during the rental period. Depending on the selected package, the customer’s liability for certain types of damage may either be limited or fully waived, while an administrative fee may apply for case handling. All applicable terms, conditions, and limitations are clearly outlined in the rental agreement and are available to customers prior to signing.
We respectfully disagree with the suggestion of unethical practices. Our company operates with transparent pricing, clearly defined terms, and written agreements that are presented and explained to every customer before the rental begins. We strive to ensure that all clients are fully informed so they can make decisions with confidence.
That said, we regret that your experience did not meet your expectations. Your feedback is important to us, and we will continue working to maintain clear communication and high service standards.
Best regards,
Top Rent A Car
Great experience good price and new car
Great experience good price and brand new car staff is excellent fast and knowledge
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Gala,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Everything went great
Everything went great. Renting, using, and returning the car. The staff, as always, were excellent and professional. Thank you very much. I highly recommend them.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Verbytskyi,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Everything went perfect
Everything went perfect, fast the car was brand new!
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Всичко беше супер !!!!
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Здравейте г-н Стойчев,
Благодарим за отличната оценка! Ще се радваме да предоставим още по-добро обслужване при следващото Ви наемане.
С уважение,
Top Rent A Car
Unroadworthy vehicle and unjustified extra charges
I cannot recommend this rental based on my experience.
The vehicle I received was in poor maintenance condition. The regular service interval had been significantly exceeded, and the cabin air filter was soaked with moisture. As a result, the windshield repeatedly fogged up from the inside, even with maximum airflow and the air conditioning set to 29 °C. Additionally, it was practically impossible to heat the interior properly. With outside temperatures around 2 °C, this is a safety and usability issue that should not occur with a professional rental company.
On top of that, I was charged a “late fee” of 28 EUR, even though I returned the car at 23:30 — more than 10 hours before the contractual end of the rental period. There is no factual or contractual basis for this charge.
What ultimately made the experience worse was the reaction of the staff when I raised these concerns. Instead of addressing the issues professionally, I was met with a shrug and a smirking remark suggesting that I should “complain to customer service.”
I am fully willing to pay for services properly rendered — but I also expect a roadworthy vehicle, correct billing, and professional conduct. Unfortunately, this was not the case here.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Grawert,
Thank you for your feedback. Following your review, we were in direct contact with you and reviewed the case in detail, after which the matter was resolved through direct communication. The vehicle’s service indication was explained in advance as relating to an upcoming scheduled service and not a technical defect affecting safe operation. We would also like to clarify that the applied fee was not due to a late return of the vehicle, but because the return was handled outside the office’s official working hours.
After you raised your concerns, the case was escalated to the relevant departments for internal review. In our direct communication with you, all points were addressed and appropriate compensation was provided as a goodwill gesture. All aspects of your feedback were carefully evaluated in line with our internal procedures. We appreciate you taking the time to share your experience.
Best regards,
Low Cost Cars
הרכב היה חדש ונקי
הרכב היה חדש ונקי, תהליך קבלת הרכב והחזרתו בדלפק היה יחסית EUROמהיר, גם בדיקת הרכב ושחרור מכרטיס האשראי 400
הדבר היחיד שלא היה בסדר זו המתנה של יותר מחצי שעה בקור בחוץ להסעה למגרש המכוניות כשהנציג דיבר על 10-15 דקות וגם זה לאחר טלפון נוסף ממני למשרדים בכל אופן תודה לצוות ולשירות.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you very much for your kind review! We are delighted to hear that you enjoyed the overall service and the condition of the vehicle. Your positive words about our team and the smooth rental process mean a lot to us.
We also sincerely appreciate your feedback regarding the waiting time and we apologize for any inconvenience this may have caused. To help us fully understand the situation and improve our service, we kindly ask you to contact us at customer.service@toprentacar.bg with more details about your experience. This will allow us to carry out an internal review and make sure such delays are minimized in the future.
Once again, thank you for taking the time to share your experience, and we hope to welcome you back soon for an even better experience.
Best regards,
Top Rent A Car
Nice car
Nice car! Comfortable to ride! I love the gas option as it saves lots of money!
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Kammouge,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Your kind review made our day. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Entrega de coche muy bien
Entrega de coche muy bien. Servicio de recogida muy ágil y bien organizada. Coche nuevo. Aunque volvimos con nieve y helada el coche se portó muy bien. Súper recomendable. La próxima vez que venga usaré el mismo servicio.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.