At the time of the job
At the time of the job, I contacted you for confirmation of the delivery location, as the building name differed from the one provided. I advised that I was at the correct address; however, you insisted it was not the correct building and instructed me not to deliver there. This contributed to the delay.
Regarding the paperwork, I followed the instructions given and uploaded the signed POD documents twice to ensure they were received. I also confirmed over the phone that all required pages needed to be signed, which was acknowledged at the time.
I always aim to complete deliveries professionally and in line with the information provided. In this instance, I acted based on the guidance given during our calls.








