Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I've had the Lono Wild for a couple of months, & use them for trail running & hiking. Nice & flexible yet not too thin, with just the right amount of terrain feedback. The tread platform feels neutral... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

The return policy is way too hard. No other company makes this so hard. If they would have come close to my size(yes I measured) I would have kept them. I wear barefoot shoes every day. These were a s... Se mere

Bedømt til 4 ud af 5 stjerner

Communication was good and thankfully, everything went smoothly. Two things to know: 1, they ship direct from China, so just be ready to wait longer than some online buys. 2, I’m not sure if I just... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My feet were always eager to fit in a better fitting shoe, finally got the Flow S Carbon and it fit really really well after getting some guidance and advice from staff about how to go about pic... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Skobutik
  2. Støvlebutik
  3. Tøjbutik
  4. Skofabrik
  5. Sportstøjsbutik

Skrevet af virksomheden

We are a boutique brand who believe in making a high quality barefoot, minimal and sustainable shoe product.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

63 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 81 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

So far I've bought 6 pairs of Lono's

So far I've bought 6 pairs of Lono's. 2 for myself, 3 for others and 1 pair that didn't fit and needed refunding or exchanging.
I'll try and keep this review simple but useful!

First 2 pairs - Perfect. From measuring feet to ordering to receiving, everything went really well for us.

Second 2 pairs - Almost perfect, the ONLY issue was my sisters didn't fit so we needed to exchange them.
After contacting Lono and already understanding there would be return shipping fees etc they came up with, for me, a great solution.
"Sell or gift the pair that don't fit to spread the Lono word and here's a code for discount of the next pair and free shipping."

Now I get it, some people would want something more or different but I was stoked with that.

So I sold the other pair for basically what I bought them for and then used the discount code to get 2 more pairs with free shipping.

All in all, great communication and for me, awesome result.

The shoes themselves fit incredibly well with or without socks and the knit sides means my wide shrek feet can open out properly!

I really do rate these shoes and for the money they blow others out of the water, especially in comparison with Vivo's, yes they're awesome BUT ridiculously expensive for what they are - just my opinion don't have a cry about it ;).

So there you go.
Buy Lono's.
They're mad.
Comfy as F and the service for me, has been great across every order so far.

Love 'em.

5. december 2024
Uopfordret anmeldelse
Lonowear-logo

Besvarelse fra Lonowear

Thanks so much for that great feedback and sorry it took us a while to get back to this review. Really appreciate that you're supporting our small and growing brand and also taking advantage of the Green Return option, which is absolutely helping us save on shipping fees and also converting new people to the barefoot community!

Bedømt til 1 ud af 5 stjerner

Cheaper than Vivo but terrible exchange / return policy

Shoes are cheaper than Vivo but not worth it:
1) terrible customer service. The shoes I ordered are one size too big and I haven’t been able to exchange them.
2) exchange requires a complicated series of sending photos and shipping slips so the company can send an exchange code. I’ve shipped the shoes back and haven’t received an exchange code. They’ve basically taken my money and I’ve got no shoes. I’ll probably have to file a dispute with my credit card.
3) because shipping isn’t covered, I’ve paid $30 for extra shipping costs including the return. Shipping costs add up plus the headache of dealing with a non-responsive customer service.

Thought these might be a good, cost effective alternative to Vivo but the lower price point also comes with bad customer service so not worth it at all.

27. oktober 2024
Uopfordret anmeldelse
Lonowear-logo

Besvarelse fra Lonowear

Hi there, thanks for bringing this to our attention and sorry it took us a while to setup a Trust Pilot account to respond.

In recent months, we have taken steps to setup an official Exchange and Returns portal using AfterShip as a provider, which allows for quicker and smoother experience. Also allowing customers some choices to exchange for certain models without having to wait for a reply.

In addition, we have now created more return channels for major markets like US and UK, thus lowering return fees. For total transparency, you are right to observe that we charge fees for the initial pair and also the return shipping fees in case of an exchange or return.

However, we should also point out that in the case of a size exchange, we cover the shipping fees of the new pair. We also provide a Green Return option where the customer gets to keep the original shoe and give away to a friend or family member, while getting a significant discount on the new pair.

We hope these changes are a step in the right direction for our growing company and that it won't overshadow the quality of our shoes.

Would appreciate any comments on the shoe quality too for providing feedback for other customers who could potentially use it! Thanks

Bedømt til 5 ud af 5 stjerner

One of the best shoes I have ever tried…

One of the best shoes I have tried ever. Bought these shoes, 7 days ago, and they are just great for both running, and training in the gym.

At first you can feel your feet having to get used to the fact that you aren't getting as much support, but it feels more strengthening than painfull.

All in all great product would recommend, especially if you have bunions like me, then the wide toebox helps a lot and they are so comfortable as well.

5. august 2024
Uopfordret anmeldelse
Lonowear-logo

Besvarelse fra Lonowear

Thanks a lot for the great feedback and being our first Trust Pilot reviewer to get the whole thing going!!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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