London Rug Company Anmeldelser 

173
TrustScore 4 ud af 5

3,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

EXCELLENT communication, service, delivery, value for money & most importantly absolutely gorgeous rugs. I ordered 2 for my new house (Jennifer & Darby) and love them in the flesh even more that I did... Se mere

Bedømt til 1 ud af 5 stjerner

I still haven’t received my rug despite it saying at the point of order that it would arrive in 3-4 days. I have been chasing daily for an update but have not received a response, even to say that the... Se mere

Bedømt til 5 ud af 5 stjerner

Easy ordering, fabulous product that came very securely packaged. I will be ordering again for sure. Small note on the delivery the communication could be improved by giving expected delivery time fr... Se mere

Bedømt til 5 ud af 5 stjerner

I just recieved my beautiful defuser. Im trilled with the fragerance.. the london rug Company were so professional and easy to deal with. I look forward to doing business with them again. Yours... Se mere

Virksomhedsoplysninger

  1. Tæppehandel
  2. Soveværelsesmøbelbutik
  3. Tæppehandler
  4. Dekorerings- og boligindretningsbutik
  5. Indretningsarkitekt
  6. Dagligstuemøbelbutik

Om London Rug Company

Skrevet af virksomheden

SHOP LONDON RUG COMPANY CONTACT US FOLLOW US ON INSTAGRAM London Rug Company was formed as a dream collaboration between International Award winning interior designer, Dawn Ward, and one of the worlds most prolific rug manufacturers, Art Carpet.

During Dawns work, creating some of the world’s finest homes and properties, Dawn has designed hundreds of rugs over the years and was delighted to form this partnership in order to bring to the market beautifully design quality rugs at affordable prices.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

173 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

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Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(173)

37 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

I ordered 2 Marie outdoor rugs

I ordered 2 Marie outdoor rugs, after just a couple of weeks we had some rain and one of the rugs that wasn’t under the gazebo started to curl at the edges, I contacted London Rug Company who replied asking was it still the same now it’s dry, I replied that it was.
I have received no further response from the company, no response from further emails asking for help with the issue
Poor customer service

29. maj 2025
Bedømt til 5 ud af 5 stjerner

outstanding quality and customer service

First of all the Jennifer Rug i purchased is absolutely outstanding in every aspect.
Also on purchase i forgot to use my discount code which could have saved me quite a lot, i emailed the company and they applied the code for me so as i could get the savings, they were so helpful and so quick to get back to me

23. april 2025
Bedømt til 1 ud af 5 stjerner

Terrible customer service received my…

Terrible customer service received my rug sent it back. The next day wasn’t suitable for my home and not received a confirmation saying they have received the rug or any email not answering the phone absolutely terrible do not buy.

No I sent back my rug back to you on the 10th of March I’ve sent more than seven emails. I’ve tried to ring the number which I think is dodgy. Nobody is answering and it’s a EE mobile number and every email you sent didn’t make sense. Do not buy from the seller. Terrible!!!

6. marts 2025
London Rug Company-logo

Besvarelse fra London Rug Company

Dear Gemma,

We’re sorry to hear that you weren’t satisfied with your experience. At London Rug Company, we take customer service seriously and always strive to ensure a smooth returns process.

To clarify, your rug was delivered on March 14th, and your full refund was processed on March 31st—within 12 working days, in line with our stated policy of up to 14 working days for refunds. This allows us to check returned items for quality and ensure they are received correctly by our warehouse.

Throughout the process, we sent you seven email updates regarding your return and refund. We’re sorry if any of these were missed, and we’re happy to assist with any remaining concerns. If you need further support, please don’t hesitate to contact us at info@londonrugcompany.com.

We appreciate your feedback and will continue working to improve our communication.

Best regards,
The London Rug Company Team

Bedømt til 2 ud af 5 stjerner

Ordered The Charlie

Ordered The Charlie, firstly it was left outside on the driveway no one even knocked the door. The quality leaves a lot to be desired - thin cheap backing. The fringes are curled up and won’t stay down and foot marks cover it ! For the money I am disappointed. I would ideally like to return it as not happy - note this review did not receive a response as at today May 24th is that because I said I wanted to return ?

13. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Stunning Rug

The rug is stunning and looks great in my living room. Fast delivery and as described on website. Great quality, so glad I waited until the Lynne rug came back into stock in my size.

11. november 2024

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