London Graphic Centre Anmeldelser 

826
•
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Excellent choice, especially for products not widely available elsewhere (such as Blockx soft pastels). Good communication from supplier and kept informed throughout the whole process. Value for money... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The store has an amazing selection of stationery (and lots of other things too!). My order is delivered very quickly & well packaged. A bonus is that I can do click & collect from my local Rymans st... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great service from the staff at London Graphics Centre - I was having some copying done and I think the young man who served me was called Louis - forgive me if I got that wrong! His service was impec... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I ordered some Khadi paper for a workshop over a month before I needed it and it was dispatched with Riyal Mail after 2 days. After various texts from Royal Mail to inform me of delivery, it was not... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Kunstnerartikelbutik
  2. også i
  3. Håndarbejdsbutik
  4. Håndværkskunst
  5. Kontorartikelbutik
  6. Penneforretning
  7. Trykkeri

Skrevet af virksomheden

Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

826 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 92 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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4,3

Alle anmeldelser

(826)

81 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Disgrace

Because of my experience I have decided not to use this company again. I spent many hours trying to resolve my undelivered parcel. This is because not only did I have to send emails back and forth to you but you also said I had to chase up the delivery company as well as rebooking with them at least 3 seperate times. As you have a contract with the delivery company it should be YOU who chases it up not me. I felt I was sent from pillar to post constantly. Also, it meant I didn’t have nothing to show this whole time, setting me back in my own business. I would never treat my customers like this. 1 star is for giving me my money back for the items but what about time wasted and work missed by doing your job! Disgraceful.

3. november 2026
Uopfordret anmeldelse
London Graphic Centre-logo

Besvarelse fra London Graphic Centre

Good Afternoon Claire,

I sincerely apologise that one of your parcels was lost in transit and the other damaged.

While emails were going back and forth, we contacted DX waited for them to confirm that status of the missing parcel, in order to refund you for the items not received.

I am very sorry that you felt that you had to contact the courier.

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

Great selection of products

Great selection of products, had just what I wanted, and very prompt despatch too. Will use again hopefully.

19. oktober 2026
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Besvarelse fra London Graphic Centre

Hi Chris,

Thank you for a fantastic review!

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

Excellent choice

Excellent choice, especially for products not widely available elsewhere (such as Blockx soft pastels). Good communication from supplier and kept informed throughout the whole process. Value for money and quick delivery. Would definitely use again and would recommend.

3. oktober 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Barbara,

Thank you so much for your review!

Best Wishes,
Customer Care

Bedømt til 2 ud af 5 stjerner

Fedex the delivery agent managed to…

Fedex the delivery agent managed to damage the delivery for the third successive time

22. oktober 2026
Uopfordret anmeldelse
London Graphic Centre-logo

Besvarelse fra London Graphic Centre

Hi James,

I sincerely apologise for your experience with Fedex delivering your order!

If this is not yet resolved, please get in touch at: info@londongraphics.co.uk

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

Brilliant Store!

The store has an amazing selection of stationery (and lots of other things too!). My order is delivered very quickly & well packaged. A bonus is that I can do click & collect from my local Rymans store. Also when I am in London I visit their amazing store. Highly recommended.

1. oktober 2026
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Besvarelse fra London Graphic Centre

Hi Joyce,

Thank you so much for a fantastic review!

We hope to see you when you're next in London.

Best Wishes,
Customer Care

Bedømt til 1 ud af 5 stjerner

No customer services whatsoever and I have lots of questions about this company

I don't know why they list and sell items online that they don't have in stock (this happened to us)

I don't know why they tell you that multiple items you ordered are not in stock AFTER they have posted your order (and they don't give you the chance to change the missing items or cancel the order)

I don't know why they claim on their website that they will post your order on the same day if the order is placed before 2pm (I placed an order on 3 October, paid postage, today is 6 October and they still haven't posted it!)

I don't know why when I phone their Customer Services nobody responds and they ask you to email instead

I also don't know why, when I email them with a query about my order, nobody ever responds

Lots of things I don't know and I would like to know but it seems it will be impossible to find out. It will also be impossible to cancel my current order because, as a customer, I am completely cut off from any support or channel of communication.

In addition, if you use Student Discount, your free delivery option over £30 will be rescinded and you will have to pay their rather hefty Standard Delivery fee, so not so good when they claim to be the only store 'out there' that offers 15% student discount. They give with one hand, they take with the other one.

I will buy from Hunter Paper Co or The Journal Shop next time, much more helpful and efficient.

6. oktober 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Marta,

Thank you for your email.

We apologise that you had an order fulfilled in part, and that you have been unable to get through on the phone.

I'm very sorry that I am the only member of the London Graphics Centre team working in Customer Care, so cannot always be available on the phone. I can usually reply to email queries within 1-2 working days.

Being a store in central London makes live stock control difficult. Our system updates inventory levels after store sales periodically, however units of stock can be damaged/stolen and we will not know until we run out of physical stock with units still showing in our inventory system.

We use emails to update customer about their orders, you can simply reply to an email to contact customer care, or email customercare@londongraphics.co.uk

I hope this helps to explain some of the aspects of our service you have been unimpressed with. We appreciate your feedback, in order to help us focus on areas to improve upon that matter to our customers.

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

Great quality product

Great quality product. Efficient service and delivery. Will use again

30. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Matthew,

Thank you so much for a great review!

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

Impressed

Impressed with the quality of the items.
All very well packaged.
Intend to order more of the Kraft storage boxes.

20. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Kim,

Thank you so much for 5 stars!

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

GOT GREAT PAPER GOOD QUALITY CAME VERY…

GOT GREAT PAPER GOOD QUALITY CAME VERY QUICKLY!!:)

11. september 2026
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Besvarelse fra London Graphic Centre

Hi Lewis,

Thank you for a fantastic review!

We are thrilled that you are happy with your order4 and the service you received.

Best Wishes,
Customer Care

Bedømt til 4 ud af 5 stjerner

Not great online delivery

I absolutely love the selection of Japanese stationary but their online delivery service really lets this store down.
1) items were sent in cardboard packaging which was too big and not protective enough for stationary items. The contents were rattling around in it getting damaged, the notebooks arrived with creases in and slightly damp from the rain - so look used or dog eared and lost their brand new notebook feel. I needed them for a project so couldn’t send them back but would have especially if this was a gift as they looked tatty.
2) Very slow delivery each time I’ve ordered, taking over a week to get here despite being 40mins down the road and other small businesses through Etsy being faster! The Royal Mail 48hrs tracking service is brilliant but It took 4+ business days to get to the post office who delivered it within 24hrs, so clearly they don’t have someone taking it to a post office each day so the system needs revising if they do a lot of online orders- I wonder whether this has impacted repeat business?
I’d order again purely for the selection but online customer service is very disappointing.

11. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Sophie,

Thank you for your feedback.

As your order was placed on a Saturday before a Bank Holiday Monday, it was dispatched 2 working days later on the Wednesday.

It was unfortunately delayed with Royal Mail after they collected it from us.

I apologise that your order delivery was delayed. We don't have any record of you contacting us, I apologise if any call or email was missed?

If you would ever like any help with an order/delivery, please contact us at: customercare@londongraphics.co.uk

Best Wishes,
Customer Care

Bedømt til 1 ud af 5 stjerner

Absolutely insane manager screams at staff

The staff have been so lovely and helpful previous times I've been here, however the manager needs to be held accountable for her downright unprofessional and inhumane behaviour.

I walked in last week to her screaming verbal abuse at a staff member on the shop floor Infront of customers and staff. What made it worse was other staff just put their heads down and stood and watched completely unphased as if this is a normal occurrence. As a manager of a team myself I couldn't even fathom talking to my staff this way let alone on the shop floor Infront of customers, no matter how serious the issue. It left a huge bad taste in my mouth and I immediately left the store. It created a completely hostile environment the second I walked into the store. I will not be returning.

I hope the staff member is okay, no one deserves to be spoken to like that.

7. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Rory,

Thank you for sharing your feedback.

At London Graphic Centre, we strive to foster a welcoming, supportive environment for both our customers and our team members.

We take concerns regarding staff conduct and workplace culture very seriously. We are taking your feedback away to review internally to ensure our high standards are consistently maintained.

If you would like to discuss your experience further, please feel free to reach out to us directly at customercare@londongraphics.co.uk

Best Wishes,
Customer Care

Bedømt til 3 ud af 5 stjerner

Would have been Perfect!

Would have been Perfect!

Staff were lovely and helped me find the most amazing pen!

However, as I was checking out I heard the most barbaric scream and when I looked I saw the manager speak disrespectfully to a colleage. She seemed very comfortable talking down to them and it made me sick.

I come from a place where we respect each other and it was a really jarring visit for me.

So thanks for the pen but I'll probably just go to Jackson's from now on

7. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi JT,

Thank you for your review and for bringing this to our attention.

We are committed to maintaining a positive experience for both our customers and our team.

We take all feedback seriously and will be looking into the points you've raised internally.

If you wish to provide more details, please contact us at customercare@londongraphics.co.uk

Best WIshes,
Customer Care

Bedømt til 1 ud af 5 stjerner

Misuse of data

This company will use your data without your permission to send spam marketing emails. I have written to them about this, but with no reply, and my address has not been removed. This is against GPDR legislation. I cannot unsubscribe because their link takes you to an insecure website. Address now marked as spam.

11. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi There R.E.,

Thank you for your review.

We are so sorry that you have been in touch and not received a reply!

To reassure you, we are not able to collect any of your personal data without consent and can only send marketing emails to those who opt in.

Our unsubscribe site is completely safe and encrypted. Security warnings can pop up when an email program or web browser gets overly cautious about how a link opens.

Our technical team is looking into our link setup to make sure this doesn't happen to anyone else.

You can email us at: customercare@londongraphics.co.uk and we can manually remove your email address from our mailing list.

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

First time I've bought from LGC

First time I've bought from LGC, online, and won't be the last. Competitive prices, good website, easy ordering, kept informed throughout and fast delivery.

9. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Tracey,

Thank you for a fantastic review!

We are so glad that you are happy with the service you received.

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

Prompt service

Item available for collection at my local Rymans in just a few days. It was as described and firmly packages.

2. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Tiny,

Thank you so much for a great review!

Best Wishes,
Customer Care

Bedømt til 3 ud af 5 stjerner

Good range of products but postage high for a slow service

Good range of products, although some odd mainstream lines you can get anywhere. Main issue is the postage. Order placed Monday, despatched Friday, not due to arrive until 7 September and Royal Mail Trackkng isn’t working (not unique to LG, this the second item due to be delivered by RM with tracking that doesn’t work). £4.95 seems like a lot for a 7 day delivered window, almost half the value of the order.

5. september 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Rob,

Thank you for your feedback.

I'm sorry that your order is taking longer to arrive than expected.

Dispatch was a little slower last week, due to our web sale bringing us more orders than usual.

Your order has been with the courier longer than we would expect, I have contacted Royal Mail to query this - I hope you receive your order today.

Contact us at: customercare@londongraphics.co.uk if your order does not arrive today.

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

Perfect

Easy to order, easy to collect from Rymans, great products. The best!

21. august 2026
Uopfordret anmeldelse
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Besvarelse fra London Graphic Centre

Hi Bill,

Thank you so much for a fantastic review!

Best Wishes,
Customer Care

Bedømt til 5 ud af 5 stjerner

Amazing selection!

An amazing selection of products at reasonable prices. My order arrived very quickly and so well packaged even though it had to travel to the other end of the country! Will definitely be shopping here again

29. august 2026
Uopfordret anmeldelse
London Graphic Centre-logo

Besvarelse fra London Graphic Centre

Hi Cassandra,

Thank you for a 5 star review!

We are so glad your order made it to you safely.

Best Wishes,
Customer Care

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