London Electrical Solutions Ltd Anmeldelser 45

London Electrical Solutions did a fantastic job in refurbishing three electricity meter cupboards and their incoming supplies on a private housing estate.  The work involved installing 10-way consumer units and fitting new trunking and conduits and replacing the existing wiring with larger cables. Additionally, new RCDs were installed in 17 garages. The LES team worked hard in overcoming some unforeseen obstacles, whist maintaining high quality standards. I would like to thank everyone in LES for their professionalism, expertise and friendliness. We highly recommend them.

I highly recommend London Electrical Solutions Ltd for their exceptional services in the electrical sector. Their expertise and commitment to quality ensure that clients receive reliable and efficient solutions tailored to their specific needs. With a strong reputation for professionalism and customer satisfaction, they stand out as a trusted choice for both residential and commercial electrical projects.

Full & Final Response to Management
6 May 2025

Thank you for your replies, Michael.

To clarify a few points: I did not receive the audio recording you mentioned, despite your claim that it was sent via email. In any case, a recording does not override how I experienced the conversation. My feedback reflects how I felt during our call, and listening back to a conversation I already found rude and dismissive won’t change that. The statements in my review were not false; they were an honest account of how I was treated.

As for the cooker, it was not simply “switched off on the wall” as you’ve suggested. The second engineer, who was polite and professional, discovered that something had been switched off or disconnected behind the washing machine within the kitchenette (an area that required him to remove cupboards and the appliance, climb underneath the counter, and locate the issue). This was not a matter of flipping a visible wall switch. I suggest reviewing the engineer’s report for accuracy before making incorrect public claims.

To be clear, the engineers who attended were courteous and capable. My issue lies solely with the way you, a person in a leadership role and representing this company, handled my concern. Your tone and responses during the call came across as unhelpful and dismissive. I made an effort to explain my side, but was repeatedly spoken over.

I stand by my review as a fair reflection of my experience, and I hope this serves as constructive feedback on how customer concerns are handled and how you choose to take this feedback reflects on you.

Regards
Melissa

Review dated 01 May 2025

Following an engineer visit, my gas stove’s electric igniter stopped working. When I contacted the company, I was passed around before finally speaking to Michael (I’ve since discovered is the owner) who was shockingly rude, dismissive, and condescending. He spoke over me repeatedly, refused to listen, and offered no real solution beyond telling me to “just buy a lighter, simple as that” The lack of professionalism, especially from the person running the business, was unacceptable. I wouldn’t recommend this company to anyone. Some good customer service and a medium level of emotional intelligence should be basic.

Everything was 5* from the communication, to the service and price. So easy to deal with and reliable. Wouldnt hesitate to use again or recommend.

We have instructed London Electrical Solutions to carry out various jobs for us over the last 4 years and couldn't be more satisfied with the service provided. From start to finish the experience has been smooth and hassle-free. The electricians are punctual, courteous and high skilled and it is always a pleasure speaking to the team in office - Peter, Michael, Melissa, Patricia and Jenny.
They have earned our trust and we will continue using their services again in the future as our main electrical contractor.

Really good & reliable.

Another great response time & job. Thanks London Electrical!

Multi-faceted capabilities. Have used LES for many years and most recent large project involved extending circuits, going to LED, moving power and data as well as elements of AV (as well as annual PAT testing)

Peter Berry and his team are fantastic and we always use LES and highly recommend. We recently had spotlights installed in our living room and an outdoor plugs. Peter and his team were brilliant provided a quick quote and really competitively priced - they were reliable, professional and we felt in great hands in terms of advice along the way and a brilliant and high quality job and service as always.

I really appreciated the great teamwork and understanding of my time pressures to get works completed before a new tenancy. Tidy, timely, efficient. Great job. Thank you.

The electrician was very punctual, polite, answered all my questions, explained clearly what the problem was and fixed it. Moreover, the appointment was easy to book and the customer service was excellent. 10/10 would use again in the future

Professional, tidy, courteous and high quality workmanship. Highly recommended

Very happy with the work done. Neat and tidy. Professional and pleasant to do business with. I would highly recommend them.

Very disappointed with this company despite being recommended by a neighbour in my apartment block. I needed to upgrade 3 heaters in a rented apartment and was recommended Dimplex Wi-Fi compatible heaters (through LES) which I requested when Kieran came to do the estimate [the original ones were also Dimplex but old and inefficient but still a widely recognised brand]. I paid the bill in full as soon as I got the estimate (as requested) going for the Wi-Fi compatible heaters rather than the standard. When the fitter arrived I noticed they were a brand I had never heard of - Haverland. I was assured they were good quality and on the face of it they looked ok. My first mistake! The fitter installed them - a simple job, but they could not be connected to the Wi-Fi network and then could not be programmed on their integral timer. The display was tiny and being able to control these easily without a Wi-Fi connection was going to be a challenge. The only option I had was to turn them on or off manually - far from ideal. It has taken weeks to finally get these connected, partly due to the manufacturer having a poor technical back-up department and partly for the slow response from LES. I have had to do all the work on this with the manufacturer (finally) as LES all but washed their hands of the problem. I am disappointed that they did not supply what I asked for and supplied an inferior product without proper knowledge of how they work or how to connect them. I am still waiting for the minor works certification as promised in the quote (despite chasing this) and I am struggling to get an invoice from them for my payment. As far as I am concerned the work was not completed and was left with me, the customer to resolve. What frustrated me even more is when I advised them (by email) of the fact I had finally managed to resolve the problem with the manufacturer I didn’t get a response from any one of the partners in the company. Really not impressed with the service.

Thank you for your response.

I won’t drag this out more than necessary but it does appear to be full of lies. I’m sure you’re upset with my poor review - sometimes suppliers/contractors don’t get it right but to make up stories to cover poor service is inexcusable and not helpful for the Trustpilot portal.

• I have checked and double checked spam for the requested paperwork - nothing there.
• The quotation includes a remittance slip - nothing is stated on this about what percentage of the quotation price should be paid but to get the heaters ordered I wrongly assumed this is what was required! This is also not stated on the email with the quote.
• My email you pasted into this review was out of sheer relief of finally getting this resolved with the manufacturer and in the hope it may help your company with my findings on the issues encountered.
• Whilst I accept many things stated about the manufacturer are in fact true, this still doesn’t explain why when I asked for Dimplex, Haverland were supplied.

Helpful, professional, respectful engineers who made minimal mess in our London office. They were polite and informative, keeping us up to date at each stage with what was happening.

Always a treat to use this company, fast and reliable services!

Great service. Reliable people and well managed. The central team (led by Michael?) deals with the admin part and project manages the electricians which I appreciate. Invoice / bill is always clear and If not, explained to me. Used at least 3 times, and have always had competent, polite and nice electricians!

I have used this company for many years do any electrical work small or large. They professional, reliable and communicate effectively.

Professional service from start to finish