Lola's - Lola's Covent Garden Anmeldelser 

295
TrustScore 4.5 ud af 5

4,7

14-18 Neal Street, WC2H 9LY Covent Garden, GB


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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Great and helpful team at the Covent Garden kiosk. Removed a star as I had asked for a vegan cake, but it was unidentifiable, once put into the box(es) of 12 cakes, so the vegan was unable to eat it... Se mere

Bedømt til 5 ud af 5 stjerner

Delicious Bento Cake! I celebrated my birthday on a spontaneous family trip to London from Barcelona and found this lovely cake. I was able to personalise and order it online with just 48 hours’... Se mere

Bedømt til 5 ud af 5 stjerner

Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... Se mere


Virksomhedsoplysninger

  1. Bagerbutik
  2. Bageri
  3. Cupcake-butik
  4. Online madbestilling
  5. Takeaway
  6. Bryllupskagekonditor

Om Lola's - Lola's Covent Garden

Skrevet af virksomheden

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Skrevet af virksomheden

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

295 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,7

Alle anmeldelser

(295)

5.948 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Lovely cake by Lola's!

Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always fresh with great taste, lovely presentation, and not too sweet! We were out in Central London so I pre-ordered and collected it in store which was very easy.

4. november 2023
Bedømt til 3 ud af 5 stjerner

Collection should be free!

15. september 2023
Lola's - Lola's Covent Garden-logo

Besvarelse fra Lola's - Lola's Covent Garden

Hi,

Thank you for your feedback.

We do charge a £2.50 collection fee for any orders under £30. Orders over £30 would be free to collect.

The reason for this collection fee, is to help account for the logistics costs for small orders. All orders are delivered to the stores in our refrigerated electric vehicles, so we have to take this into account.

I will in any case, be sure to pass your feedback on to the relevant person.

If you'd like to discuss this further, please email hello@lolascupcakes.com.

Best wishes,

Nikky

Bedømt til 5 ud af 5 stjerner

Sceptical but happily surprised!

I was a little sceptical about how good these cakes taste, especially when someone had raved on and on about them!

I picked a small chocolate and raspberry one (feeds 8…or 2 in our case!) and all I really need to say, is that the first slice lasted about 20 seconds - moist sponge, packed with flavour and cream cheese that complimented the sponge rather than overpowering it.

It was simply fantastic!

I picked it up from the Covent Garden store on the day of collection and the lady there was also incredibly friendly, opening up the box to show me prior to bagging it…simply and easy.

I can without question say, that next time I need a cake for any occasion, a quick trip into London will be taken to try another variety (or maybe the same one!)

Highly recommend trying if you haven’t before.

26. september 2023
Bedømt til 1 ud af 5 stjerner

First time ordering a cake was the worse

I made the order and picked it up on time. Got home and placed it in the fridge only to find out on the next day that the berries from a « fresh berry cake » were rotten. When I called I was asked if I placed it in the fridge over night and I said yes. But when I got there they asked it again a million times making it seem like it was my fault but berries don’t just grow in a couple of hours if they were fresh. I reiterated that it was in the fridge and the lady said “next time just place it in the fridge”. I was so angry because they had already ruined my surprise for my best friends birthday and called customer service who asked me the same thing and said I was given two cakes back (he said the shop people wrote down that they gave me a cake extra to compensate) when I’m actual fact they did not and I had to go and do something else whilst they wrote on the cake. When I asked for my refund they said they can’t compensate if they have already given me another cake when the whole situation was their fault and I asked for a report because they were going to send it to be “investigated” by the bakery, which has not been sent to me till today. They only refunded half of the price and made it seem like they tried their hardest to fix the situation when they did nothing to go the extra mile to fix their mess. Still waiting on the report

5. september 2023
Lola's - Lola's Covent Garden-logo

Besvarelse fra Lola's - Lola's Covent Garden

Hi Brise,

Thank you for taking the time to leave your review.

I would like to assure you this is not a regular occurrence with us, and does not reflect our usual standards in any way.

We do freshly source our fruit every day, however, very rarely there can be a few berries which slip through the cracks.

I am very sorry you found the fruits to be mouldy inside your cake and thank you for returning the make to our store to allow it to be tested.

We are all trained to ask how a cake is stored to allow us to pass this feedback on to investigate the issue further.

I am sorry for any confusion but the testing is done internally and logged by our bakery manager.

The store let us know that they had a cake to replace the one you returned and on top of this we part refunded your order.

I am very sorry for the upset caused and I will be sending you an email to discuss this further.

Kind regards,
Shona

Bedømt til 3 ud af 5 stjerner

Husbands Birthday cake.

First time visiting the branch and was great customer experience, gentleman was knowledgeable and polite and explained the different varieties. The only thing that I was disappointed in was even thou I was collecting my husband’s birthday cake I didn’t understand why I was being charged £2.50 to collect it, even thou I avoided the delivery charge how is it possible that customers are still being charged £2:50 to collect? Still doesn’t makes no sense at all and think it’s wrong to charge when customers are collecting! I was told by the assistant it was a trial.Such a shame, I wont be returning anytime soon, especially when a member of my staff told me they didn’t have to pay for there’s last year! :(

5. september 2023
Lola's - Lola's Covent Garden-logo

Besvarelse fra Lola's - Lola's Covent Garden

Hi Sarah,

Thank you for taking the time to leave us a review.

I am very sorry to hear that you are disappointed with our collection fee of £2.50, we do add this fee for orders under £30.

Bespoke orders differ greatly from regular store items available for sale. These orders do require extra steps involved, which require extra people and time.

With all the rising prices, we wanted to avoid pushing the price of our cupcakes/cakes any further, and for this reason decided to apply the small fee.

If you do wish to discuss this any further, please feel free to contact us on hello@lolascupcakes.com.

Best wishes,

Chloe

Bedømt til 5 ud af 5 stjerner

Good choice for birthday cake

Order a customized Black Forest cake online and picked it up at Covent Garden store. It was smooth and easy, with prior order only 2 days in advance, which is very convenient. The cake was good, using cream cheese as coat made it an extra special taste. And candle is available in the store when picking up the order.

3. september 2023
Bedømt til 5 ud af 5 stjerner

Such a fantastic service

Such a fantastic service! I ordered just a few days before my 6 y/o’s birthday. They truly did a fantastic job with the perfect, sprinkle covered, colourful, unicorn cake. Can’t get over the speed of their service and the amazing quality of the cake. A bunch of happy, hyper children and parents alike. Definitely recommend! There were no compromise on either taste or appearance. Both 5 star!

21. august 2023

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