I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... Se mere
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Ordered a mermaid cake for my daughter’s birthday and it was delicious and moist. I also ordered two boxes of their mini cup cakes which are the perfect size for kids and they were devoured. Really gr... Se mere
Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... Se mere
It's my 2nd cake from them in a month. One gender reveal and a 60th. Both were beautiful, well made, ready when asked for. Great packaging to protect each cake as well. Communication excellent and ev... Se mere
Virksomhedsoplysninger
Om Lola's - Ealing Broadway
Skrevet af virksomheden
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrevet af virksomheden
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktoplysninger
Unit 51, Broadway, W5 5JY, London, Storbritannien
- 01908538798
4,6
Fremragende
549 anmeldelser
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Fresh Berry Wonderful Cake
I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰
It looked beautiful and tasted even better — everyone loved it. Even my son, who normally doesn’t like cake, had two helpings!
The cake was fresh, delicious and beautifully presented. I couldn’t have been happier with it.
10 out of 10 — absolutely recommend Lola’s Cake! ⭐⭐⭐⭐⭐
7. august 2026
Great red velvet cake
Great red velvet cake, probably the best in London. Staff are always very helpful. Website ordering is easy as well.
13. august 2026
Great service, great cake
Ordered a mermaid cake for my daughter’s birthday and it was delicious and moist. I also ordered two boxes of their mini cup cakes which are the perfect size for kids and they were devoured. Really great I was able to order online and collect from a Lola’s close to me two days later which was super efficient!
6. august 2026
Wonderful, delicious personalised cake
Wonderful personalised cake for my mother's 💯 th birthday. Exactly as ordered, packed in a very sturdy box. I ordered the large raspberry and lemon cake. It looked and tasted divine. The sponge tasted really home made and was enjoyed by everyone.
Not my first Lola's cake and won't be my last!
12. august 2026
Good and professional service
1. august 2026
Great cake
Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London.
The cake was DELICIOUS! I ate my whole piece and went back for more, which is unusual for me. Beautiful decoration which far exceeded the picture and a really special cake to present for our gathering. Would definitely return and would highly recommend.
30. juli 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Cakes are good but they taste much…
Cakes are good but they taste much sweeter over the years so I don’t tend to buy them too often.
Service in the shop sadly disappointing- staff are unfriendly
29. juli 2026
Besvarelse fra Lola's - Ealing Broadway
Hi,
Thanks for sharing your feedback.
I'm sorry you found the red velvet cupcake to be sweeter. I will log your feedback for our product development team to monitor.
I'm sorry your experience in store wasn't following our usual high quality service- especially whilst redeeming the birthday treat!
Thanks for making us aware our your visit I will share this feedback with the team.
Kind regards,
Shona
A congratulations cake
A congratulations cake, everyone enjoyed. But would of loved a choice of a slightly bigger cake in store
22. juli 2026
Received email that cake was ready
Received email that cake was ready. Collected and it was in a lovely sturdy box. The cake was delicious.
28. juli 2026
Superlative cake
Superlative cake. Fed 15 hungry three-year-olds and all their parents. Super efficienty ordering and collection. Five stars.
27. juli 2026
Unicorn cake and Ealing Broadway branch below par
I have ordered the Fresh Berries Cake around 10 times, and both the cake itself and the fresh cream icing have always been exceptional.
This time, however, I ordered the Unicorn Cake and was disappointed to find that the icing was very different from what I am used to. Instead of the fresh cream icing I have enjoyed previously, it had a much sweeter, sugary texture that felt like the shop-bought one. The cake sponge and filling itself were still excellent.
Unfortunately, my experience in-store at the Ealing Broadway branch was also disappointing. The salesperson did not acknowledge my "good morning," "thank you," or "have a good day," either verbally or through basic customer-service gestures such as a smile or a nod. This made the interaction feel unfriendly and unwelcoming.
I remain a fan of the cakes and hope this was an isolated experience, but I wanted to share this feedback as both the product consistency and customer service fell below the standards I have come to expect.
11. juli 2026
Besvarelse fra Lola's - Ealing Broadway
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that the Unicorn Cake didn’t meet your expectations.
We’re delighted that you’ve consistently enjoyed our Fresh Berry Cake. The Unicorn Cake, however, is finished with a buttercream icing rather than the cream cheese icing used on our Fresh Berry Cake, so it does have a sweeter taste.
I am very sorry to hear about your disappointing experience during your visit. Our aim is to always ensure our customers have an enjoyable experience when visiting us. Your feedback has been noted for our store management teams to review to ensure improvements for the future.
If there is anything further we can help with, please feel free to email us at hello@lolascupcakes.com.
Kind regards,
I ordered the Black Forest cake first…
I ordered the Black Forest cake first time & it was delicious.
It wasn’t overly sweet & nice balance of chocolate & cherry flavour.
18. juli 2026
Second cake in a month
It's my 2nd cake from them in a month. One gender reveal and a 60th. Both were beautiful, well made, ready when asked for. Great packaging to protect each cake as well. Communication excellent and everyone loved the cakes🙂. More than generous servings with the ability to customise items
18. juli 2026
We enjoy the taste and the sweetness 🤩
8. juli 2026
Great Victoria sponge cake
Great Victoria sponge cake. Was able to pay and collect it after so if saved me from carrying it in the heat while I was running errands.
6. juli 2026
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