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Lola's - Clapham Junction Anmeldelser 

71
•
TrustScore 4.5 ud af 5

4,4

Bagerbutik
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Lokation

Skift lokation

1, 20 St John's Hl, London, SW11 1RU London, England, GB

•
020 4587 2670

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I recently got the cookie and cream cake for my teenage son it went down a treat rich and decadent my kids murder cake so it was nice for there to be some remaining as its a proper cake. Best pa... Se mere

Bedømt til 3 ud af 5 stjerner

I am a huge fan of Lola's vegan cupcakes. Recently ordered a birthday cake that was vegan and gluten free and I am unsure if the cake was off but it tasted rather badly (it was cut the day after it be... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Would always see Lola's cupcakes on my way in the train station. Always wondered why it's always sold out. Decided to try them out and I know why they're always sold out now. Perfectly balanced swee... Se mere

Bedømt til 5 ud af 5 stjerner

The cake tastes delicious and fresh. Everyone who took a bite gave positive comments. You actually get cake and not just icing. I will definitely be patronising them in future

Virksomhedsoplysninger

  1. Bagerbutik
  2. Bageri
  3. Cupcake-butik
  4. Online madbestilling
  5. Takeaway
  6. Bryllupskagekonditor

Om Lola's - Clapham Junction

Skrevet af virksomheden

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Skrevet af virksomheden

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Kontaktoplysninger

  • 1, 20 St John's Hl, London, SW11 1RU, London, England, Storbritannien

  • 020 4587 2670

4,4

Fremragende

TrustScore 4.5 ud af 5

71 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(71)

6.026 anmeldelser inden for de sidste 12 måneder

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Bedømt til 3 ud af 5 stjerner

I am a huge fan of Lola's vegan…

I am a huge fan of Lola's vegan cupcakes. Recently ordered a birthday cake that was vegan and gluten free and I am unsure if the cake was off but it tasted rather badly (it was cut the day after it being picked up and stored and unpacked in line with instructions). It was really disappointing as it was a surprise to a colleague and sadly nobody enjoyed thay cake...

6. august 2026
Lola's - Clapham Junction-logo

Besvarelse fra Lola's - Clapham Junction

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion. I can assure you all cakes are baked and prepared fresh for the date of delivery/collection. Our cakes are guaranteed to be fresh for two days when stored in the fridge.

Your feedback and comments will be logged for review by our teams.

Please feel free to send an email to hello@lolascupcakes.com if there is anything further we can help with.

Kind regards,

Bedømt til 4 ud af 5 stjerner

Delicious beautiful cake

We received the cake on time absolutely delicious beautifully decorated. This was supposed to be for my two aunts who turned 80 and unfortunately, the candles were not on the cake. We and a member of your staff had great difficulty with your software ordering from the shop. Took us almost 1 hour to complete this order which we found really frustrating.

10. juli 2026
Bedømt til 1 ud af 5 stjerner

Delayed Cake Collection

I am writing to raise a formal complaint regarding my recent cake collection from your Clapham Junction location.
I arrived at 7:00 a.m. to collect a cake, but the collection point was closed and no staff member was available. This was particularly disappointing because the cake was intended to be a surprise for my young daughter before school.
I called Lola and was advised to wait approximately 20 minutes, as someone was expected to arrive shortly. However, I waited for almost an hour and no one came. As a result, I was only able to collect the cake later in the afternoon, by which time the planned surprise had been ruined.
When I called again, I was told that I would receive a voucher as compensation for the delay and inconvenience. However, I have not received any voucher.

I would appreciate confirmation of the compensation previously promised, and assurance that this issue will be addressed to prevent similar situations in future.

4. juli 2026
Lola's - Clapham Junction-logo

Besvarelse fra Lola's - Clapham Junction

Dear Kateryna,

I am very sorry to hear of your experience at our Clapham Junction store.

Unfortunately there was an issue with the team and this caused the delay with the stores opening. This doesn't reflect our usual high quality service and we do apologise. This is a rare occurrence for our stores and we are sorry for the disappointment caused to your and your plans for your daughter birthday.

I can see my colleague processed the gift card for you and I have now resent this for you.

Please reach out to us at hello@lolascupcakes.com if you need any assistance with your gift card.

Kind regards,
Shona

Bedømt til 5 ud af 5 stjerner

Don't sleep on this gem!

Would always see Lola's cupcakes on my way in the train station. Always wondered why it's always sold out. Decided to try them out and I know why they're always sold out now. Perfectly balanced sweetness. Plus they have give NHS discounts and you get a free cupcake on your birthday! (Just need to be a member).

Their carrot cake is divine 💕

14. april 2026
Bedømt til 4 ud af 5 stjerner

Delicious, but not beautiful as (perhaps) damaged because of transportation

The cake was delicious and the customer service is very helpful and quick, however, the cake looked not presentable when received (dry top of the cake and cracked cream-didn’t even take a photo of it, because wasn’t beautiful at all). I obviously didn’t cancel the order or declined it, because the collection was on my actual birthday celebration, but if collection would be a day before I would cancel it.

5. april 2026
Bedømt til 4 ud af 5 stjerner

Overall the staff were welcoming and…

Overall the staff were welcoming and helpful, ready to answer queries.
However the flavour I was looking for was not there (pistachio brownie), so I got something else.
The flavour was fine.
Otherwise happy with my experience.

24. december 2025

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