I was moving 5 boxes of books from Chicago to Mumbai. I was in touch first with Jack Davis in Singapore, and subsequently with Maryam Baig in Philadelphia. They were both instrumental in getting the b... Se mere
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Rayzza and the Logistics delivery team were amazing! from the handover from Bliss they managed my move from Rome to NY seamlessly, despite some delays due to not predictable circumstances. Rayzza upda... Se mere
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Provided a tailored solution when our original movers delayed and couldn't meet our tight schedule for a relocation from Washington, D.C. to Japan. Jared K. provided a competitive quote and worked wi... Se mere
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We needed to ship 30+ boxes from Atlanta to Barcelona. It was important for us that it will be picked up on time and released on time from customs. Logicstics helped us a lot in doing so. they give us... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Logicstics, headquartered in Philadelphia and NYC, is your trusted partner for seamless international moving services, specializing in USA to Europe relocations. Our global reach ensures that your move across continents is stress-free and efficient. With many years of experience, Logicstics stands out among international moving companies USA to Europe, offering tailored solutions for your specific needs. We provide expert packing, secure storage, and door-to-door services to ensure your belongings arrive safely at your European destination. Our commitment to excellence extends to project logistics, intermodal solutions, warehousing, and distribution. Whether it's a household relocation or a complex industry move, Logicstics always has the best solutions. Experience the ease of international moving with Logicstics. Request a free moving quote today and let us make your USA to Europe relocation a success.
Kontaktoplysninger
2929 Arch St, #1700, 19104, Philadelphia, USA
- 215-774-9939
- info@logicstics.com
- logicstics.com
4,7
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47 anmeldelser
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Three weeks late and counting
Three weeks late and counting.
We are getting no help from Logicstics. We have to work with fed-ex directly. The Logicstics rep didn't know all the documentation required for customs.
24. september 2025
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Besvarelse fra Logicstics
Hi Casey,
Thank you for taking the time to share your honest feedback. While we always strive for 5-star reviews, constructive input like yours is taken very seriously, as it helps us review our processes and ensure they meet customer expectations.
That said, I would like to clarify a few points from your review and provide additional context for both you and the public readers. For the service you selected, we provide an approximate transit time of 10 business days (about 2 calendar weeks). Your shipment was collected on September 3rd. Today marks the start of week 3, which means it is not technically 3 weeks late. As advised during both quoting and post-booking, we service destinations worldwide and while our transit estimates are generally accurate, they are not guaranteed.
Looking at your file, your shipment arrived in Belgium just 2 days after collection. Unfortunately, the speed of the customs clearance process is outside of any company’s control. Prior to collection, we provided you with the Belgian customs guide outlining the documents required for duty-free import (if applicable). We also informed you that if additional information was needed, the courier’s brokerage division would contact you directly during transit and you would need to respond promptly to avoid delays.
In this case, the courier sent their initial request for information to you on September 8. A response was not received until September 16, and when further details were requested, those were provided on September 22. Your shipment was released by customs 2 days later (today) and is now scheduled for delivery tomorrow.
I also see that our operations manager attempted to reach you by phone over the past 2 weeks and left a couple of voicemails, though we did not receive a call back. We would appreciate the opportunity to speak with you directly to better understand your perspective and ensure this is a one-off experience. It’s important to us that we finish this process on a positive note and work toward an amicable resolution.
With that in mind, could you please email your moving coordinator with the best telephone number to reach you? Our operations manager will then contact you once delivery has been completed.
Thank you again, Casey. For consistency, we will share this response across all review sites where your feedback was posted. We sincerely hope to have the chance to speak with you, resolve your concerns, and ultimately earn a 5-star review once your move is complete.
Fantastic experience
Fantastic experience. Everything was super smooth, cost effective and efficient. Special thanks to Jacob Sanjuan and Shawn Lepage for the incredible help throughout the process.
21. september 2025
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Thank you for sharing your feedback! We’re thrilled to hear that your experience was smooth, efficient, and cost-effective. Jacob and Shawn will be delighted to know their support made a positive difference throughout your move. We truly appreciate your trust in us and look forward to assisting you again in the future!
Great, personal service
Our agent Maryam Baig helped to make our move to the UK easy. With her help, I did not have to deal with FedEx or foreign customs on my own. Although my shipment wasn't the biggest, she took care of me like a VIP. The best part was that when FedEx goofed, Maryam was there to make sure I received my items as quickly as possible. I gladly recommend Logicstics and thank Maryam for staying on top of things.
13. august 2025
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Besvarelse fra Logicstics
Thank you so much for your wonderful feedback! We’re thrilled to hear that Maryam made your move to the UK feel easy. No matter the size of a shipment, our goal is always to provide VIP-level service, and it’s great to know Maryam delivered on that promise—especially when unexpected issues arose. We truly appreciate your recommendation and wish you all the best as you settle in the UK!
Reliable partner all along the way
We are very grateful for having had Logicstics as a very reliable and flexible partner during our relocation to Austria. We also would like to specifically mention Laiba who we were able to talk to when we needed her to make some last minute adjustments to our itinerary. Thank you Laiba!
20. august 2025
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Besvarelse fra Logicstics
Thank you so much for your kind words and for trusting Logicstics with your relocation to Austria! We’re delighted to hear that you found our team to be reliable and flexible throughout the process. Laiba will be so pleased to know her support and quick adjustments made a positive difference for you. We truly appreciate your recommendation and wish you all the best as you settle into your new home!
NY to London move
Just hired Logicstics to do a move from NY to London. First point of contact was Jack Davis. His customer service was ok but not great. This was my first time doing and international move and I had lots of questions. At times he seemed uninterested in actually answering them, it felt like he was just pushing me to sign the contract. My move was in August and he initially told me I would have to book by Feb, which was not true because I booked in June with no problems. Once when I called the office to speak with him he was out and they put me through to a different sales person who answered my questions in much more detail than Jack which was so helpful because he informed me of things Jack did not. My next point of contact was my move coordinator Maryam who was very kind and helpful and did a great job facilitating the move. Thank you Maryam! At one point Maryam was out and I had to speak with a woman named Raysa who was perhaps the rudest and most unhelpful person I've ever spoken to. There was an issue with my airfreight shipment being picked up from my apartment and with the courier calling me upon arrival (my building had no buzzer). Instead of trying to help remedy the situation she told me there was nothing she could do and that she could not guarantee my shipment would even be picked up. This was a few days before my move btw which actually made me seriously consider hiring a different company since I had only paid the deposit for Logicstics at that point. Luckily I contacted Edward the operations manager who called me the same day and immediately worked everything out. Edward was very kind and helpful and at that point was the reason I stayed with Logicstics. Overall I gave four stars because my airfreight shipment arrived a day after I moved, and Maryam and Edward offered great service. Took away one star because of the terrible service from Raysa. Still waiting on my sea freight shipment because these take longer. Will update once that is received. Would use this company again and do recommend them overall.
18. august 2025
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Besvarelse fra Logicstics
Thank you for taking the time to share such a detailed review of your experience with Logicstics. We’re glad to hear that Maryam and Edward were able to support you so well throughout your move, and we’ll be sure to pass along your kind words to them.
At the same time, we want to sincerely apologize for the points where we fell short. We take feedback about communication and service very seriously, and we regret that your interactions with the entire team did not reflect the level of support and professionalism we expect and strive to provide. We’re already addressing this internally to ensure future clients have a smoother experience from start to finish.
We’re happy your airfreight arrived quickly and look forward to delivering your sea shipment as planned. Thank you again for your trust in us and for recommending Logicstics despite the challenges along the way. We’re committed to continuing to earn that trust and hope we’ll have the opportunity to serve you even better in the future. All the best in London!
Provided a timely tailored solution when our…
Provided a tailored solution when our original movers delayed and couldn't meet our tight schedule for a relocation from Washington, D.C. to Japan. Jared K. provided a competitive quote and worked with me to precisely meet our requirements. Then, Maryam B. was at all times responsive in guiding me through the process. She made the shipment happen on a very tight timeline. Maryam tracked the shipment through delivery and even assisted with a customs issue in transit. Highly recommend the professional and solutions oriented team at Logicstics.com.
10. juni 2025
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Besvarelse fra Logicstics
Thank you for sharing your experience—we’re so glad we could step in and deliver when your original movers couldn’t meet the timeline. Creating tailored solutions and navigating customs is exactly the kind of responsive, solution-focused service we aim to provide so Jared and Maryam will be thrilled to know their efforts made a difference, especially under such tight scheduling. We truly appreciate your recommendation and trust in Logicstics for your move to Japan. Wishing you all the best in your new chapter abroad!
Great Value
Shawn guided me through the initial process with professional knowledge and consistent patience. My move became more complex due to unforseen circumstances of being dropped by a shipper. The day before my move out day, Laiba remained at my side filling out lengthy custom forms. If it hadn't been for this stellar team, I might have considered leaving my grandmother's desk. So thankful that it made the flight from Portland, OR to Essen, Germay. The only challenge, which Logicstics is not responsible, is the communication with Federal Express. Shipment came quickly, but the customs clearance took almost 5 business days. I am very happy and I highly recommend this company.
13. juni 2025
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Besvarelse fra Logicstics
Thank you so much for your review! We're thrilled to hear that Shawn and Laiba were able to support you through such a complex move with the care and professionalism we strive for. International relocations can come with unexpected hurdles, and we're glad our team could help ease the process. We understand how frustrating customs delays can be, even when they're out of our hands, and we truly appreciate your patience during that part of the process. Thank you for taking the time out to post your review and as always we're here if you need anything. :)
Friendly and helpful for first-time shippers
Jacob and Wayne from Logicstics helped me through the complex process of international shipping with a serene patience which I still cannot comprehend. Always quick to respond, either by email or on the phone, they ensured that my item reached me in perfect condition after just a few days. Thanks so much to the whole team!
23. juni 2025
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Besvarelse fra Logicstics
We’re so glad to hear that Jacob and Wayne were able to guide you through the process with such care and attentiveness. International shipping can be daunting, and it means a lot to us that you felt supported every step of the way. We'll be sure to share your kind words with the team — thank you again for choosing Logicstics!
Highly recommended service…
Clear and professional communication and conduct from initial contact to completion of project and post. Thank you Logistics team for handling my sentimentally priceless cargo from the U.S to the Netherlands. Special thank you to Mrs. Maryam Baig.
12. juni 2025
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Besvarelse fra Logicstics
Thank you so much for your kind words! We're truly honored to have assisted with your move from the U.S. to the Netherlands, especially knowing how important your shipment was. Clear and professional communication is something we strive for every step of the way, and we're thrilled to hear you felt that throughout the process. We’ll be sure to pass along your special thanks to Maryam. She’ll be delighted to know her efforts made a difference. Wishing you all the best!
Efficient & Expedient
Jack @ Logicstics is efficient and expedient - a great guy to communicate with and a genuine asset to the company and industry!
12. juni 2025
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Thank you so much for the kind words! We're thrilled to hear that Jack made such a strong impression. He truly is a valuable part of our team, and we're glad his efficiency and communication stood out during your experience.
I loved the personal customer service
I loved the personal customer service. My rep Laiba took care of all the documents, it was all super quick and efficient! Even when there was delays, she took care of contacting FEDEX and making sure everything was getting processed. I definitely recommend this service: door to door and you are in contact with a real agent all the time!
6. juni 2025
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Besvarelse fra Logicstics
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a smooth experience and that Laiba was able to support you every step of the way. We take pride in offering personal, hands-on service, and it's great to know it made a difference for you — even when there were delays along the way. We’ll be sure to pass your feedback along to Laiba. Thanks again for choosing Logicstics!
Great service. Highly recommended
Great service! Had a love from NYC USA to Madrid, Spain and it went wonderfully well. Highly recommend.
Shawn LePage was my initial contact and was very patient and explained the process thoroughly.
Rayzza Schmalbach then handled the move and was super helpful.
18. oktober 2024
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Besvarelse fra Logicstics
Thank you so much for your kind words! We're thrilled to hear that your move from NYC to Madrid went smoothly. Shawn and Rayzza will be especially happy to know their support made a positive impact—they're both dedicated to making the moving process as stress-free as possible. We truly appreciate your recommendation and are always here if you need us in the future. Wishing you all the best in your new home in Spain!
The lady that was my point of contact…
The lady that was my point of contact Maryam Baig was so patient and helpful in the process of filing my documentation, so professional and the giant crate i sent between the US and the UK was a seamless transition! Such a fantastic experience with Logicstics...
7. maj 2025
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Besvarelse fra Logicstics
Thank you so much for your kind words! We're thrilled to hear that your experience with Logicstics was smooth and seamless, and we’re especially proud to hear that Maryam provided the patience, professionalism, and support you needed throughout the process. We’ll be sure to pass along your appreciation to her. It was a pleasure helping with your shipment between the US and the UK, and we look forward to assisting you again in the future!
Highly recommended!
We are very pleased with our experience with Logicstics, Edward James was our agent, providing a competitive quote for our air freight shipping from US to UK, assisting us in all the steps of the process, replying quickly and making sure we received the packages in the estimated timeframe. Highly recommended, we would work with Logicstics in the future!
8. december 2024
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Besvarelse fra Logicstics
Thank you so much for sharing your positive experience with Logicstics! We’re delighted to hear that Edward was able to provide excellent service, from offering a competitive quote to ensuring your packages arrived on time. We’ll make sure to pass along your kind words to him.
Your recommendation means a lot to us, and we’re thrilled to know you’d choose to work with Logicstics again in the future. If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for trusting us with your shipping needs!
Moving overseas
Moving overseas? Nothing better than to contact Logistics... they took care from the staff in the office, to the packers, to the movers, excellent people... you need anything they will help and respond to you right away they all very flexible and very kind, what better to say, EXCELLENT!!!
2. september 2024
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Besvarelse fra Logicstics
Thank you so much for your glowing review and kind words! We're thrilled to hear about your positive experience with Logicstics. Our team takes pride in providing flexible, responsive, and professional service every step of the way, and it’s wonderful to know we met your expectations.
Moving overseas can be a big undertaking, and we're delighted to have made the process smoother for you. If there’s anything else we can assist with in the future, don’t hesitate to reach out.
Wishing you all the best in your new chapter abroad!
From Stockholm to Northern California
Logistics monitored the transport and delivered everything onsite.
This is the best moving experience I have ever had. They kept me informed along the whole timeline of the move. I received responses to any questions I had within hours. They even helped me translate some documents into English for customs declaration.
Edward was my contact person and I will definitely contact this company if I need to ship anything out of the country.
29. november 2024
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Besvarelse fra Logicstics
Thank you for your kind words and for sharing your experience with Logicstics! We’re thrilled to hear that this was your best moving experience and that our team, especially Edward, was able to keep you informed and assist you with the customs documentation process.
Providing responsive communication and ensuring smooth transportation is our top priority, and your feedback reassures us that we’re delivering on that promise. We truly appreciate your trust in Logicstics and look forward to assisting you with any future international shipping needs.
Logicstics Delivered!!!
I recently used Logicstics for an international move from NY to Genoa and I couldn’t be more impressed with the experience. My representative, Neal, was fantastic from start to finish. He was extremely knowledgeable about the international shipping process and took the time to thoroughly explain every step to me, which made the whole process much less stressful.
The transit itself took about one month, and once my container arrived in Italy, it took another two weeks to clear customs and get delivered to my home. While the timeline was a bit longer than I hoped for, Neal kept me updated throughout, so I was never in the dark.
Unfortunately, one of my tables was damaged in transit. However, the insurance I took out with Logicstics covered the repair, and the table looks as good as new now. I was relieved to see how efficient the claims process was, and it made me feel confident in the company’s commitment to customer satisfaction.
Overall, I’m very happy with the service I received from Neal and the entire Logicstics team. I would absolutely hire them again for any future moves and highly recommend them to anyone needing international shipping assistance.
10. september 2024
Uopfordret anmeldelse
Besvarelse fra Logicstics
Thank you so much for sharing your detailed feedback about your recent international move with Logicstics! We’re thrilled to hear that Neal provided such excellent service and helped make your relocation from NY to Genoa as smooth as possible. His dedication to guiding our customers through every step of the process is something we’re incredibly proud of.
We deeply regret that one of your tables was damaged during transit, but it’s great to hear the insurance process was seamless and that your table has been restored to its original condition.
We’re grateful for your trust in us and for your kind recommendation. If you ever need assistance with another move or shipment in the future, don’t hesitate to reach out—we’d be delighted to help again!
Wishing you all the best in your new home in Italy.
I recently used Logicstics
I recently used Logicstics to move my household items from the Netherlands to the US, and I couldn’t be more impressed with their service. From the start, their team was highly efficient and professional. They helped me accurately assess the volume of my goods, and their estimate was spot on. Throughout the process, they kept me updated on the status of my shipment, which provided great peace of mind. Everything arrived in perfect condition and on time. I highly recommend Logicstics for anyone looking for a reliable and seamless international moving experience!
1. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Logicstics
Thank you for sharing your wonderful experience with Logicstics! We’re so pleased to hear that our team provided efficient and professional service for your move from the Netherlands to the U.S. Accurate volume assessments and timely updates are key to a seamless international move, and we’re thrilled we could deliver on those for you.
It’s fantastic to know that your items arrived on time and in perfect condition—that’s always our ultimate goal! We truly appreciate your recommendation and look forward to assisting you or anyone you know with future international moves.
Best wishes in your new home.
I recently used Logistics for my…
I recently used Logistics for my international move, and overall, it was a positive experience. My sales rep. Jack, was incredibly helpful and made the initial process smooth and stress-free. My moving coordinator, Rayzza was just as fantastic - both were quick to answer my questions and kept me informed throughout.
The only downside was that my shipment arrived a few weeks later than expected. however, I understand that the delay was due to a port strike, which was beyond their control. Despite this, Logistics did their best to keep me updated, and I appreciated their transparency during the delay.
I'd definitely use Logistics again. The team was professional, reliable and genuinely cared about making my move as smooth as possible. Great service overall!
15. november 2024
Uopfordret anmeldelse
Besvarelse fra Logicstics
Hi Leigh.
Thank you so much for sharing your experience with Logicstics! We're thrilled to hear that Jack and Rayzza provided you with excellent support and kept your move as smooth and stress-free as possible. We’re proud to have a team that genuinely cares about making our customers’ transitions seamless, and your kind words mean the world to us.
We deeply regret the delay in your shipment caused by the port strike, and we truly appreciate your understanding of the situation. Transparency and keeping our clients informed during unforeseen challenges are priorities for us, so it’s great to know you felt supported throughout.
It was a pleasure assisting you with your move, and we look forward to helping you again in the future. Thank you for trusting us with such an important step in your journey!
Logicstics was my first and only choice…
Logicstics was my first and only choice to ship my keyboard and sound system along with 9 boxes to my new location in the UK. From day one I had excellent service and knowledge from Edward James and the team. They did an excellent job in a potentially stressful situation. When I need the rest of my possessions shipped in the Spring they will be my "go to" company. First rate service all the way! Thanks to everyone involved.
1. november 2024
Uopfordret anmeldelse
Besvarelse fra Logicstics
Thank you for sharing such a glowing review! It means the world to us that you trusted Logicstics for your move to the UK and that Edward and the team were able to make the process smooth and stress-free for you. We’re thrilled to hear that our service exceeded your expectations and that we’ll have the privilege of assisting you again in the spring. Rest assured, we'll be ready to provide the same first-rate experience when it’s time to ship the rest of your possessions.
Thank you for choosing Logicstics as your go-to company – we truly value your trust and recommendation. Best wishes as you settle into your new home in the UK!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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