Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Took payment for a “ stock “ item then said it would be a month delivery without even asking if a refund would be preferred. Not good business practice
Virksomheden har svaret
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Se mere
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Kontaktoplysninger
Storbritannien
- lockstation.co.uk
4,1
God
526 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Arrived on time
28. juli 2025
Poor experience – Feels like they have purposely tried avoid refund.
I ordered a lock that I no longer needed, so I returned it, unused and in perfect condition. The company refused to issue a refund because I had stuck the return label directly onto the box, supposedly making it “unsaleable.” For the record, this wasn’t branded packaging - just a plain white box with no logos, images, or instructions.
It’s hard to believe a company like this one doesn’t have access to spare packaging for something as basic as a lock. This feels less like a genuine policy issue and more like an excuse to withhold refunds. In my view, it’s poor customer service and a bad-faith approach to doing business.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Lockstation
Hi Darren,
Thank you for your feedback.
We're sorry to hear you're unhappy with your recent experience. We always aim to be as transparent as possible, and we appreciate the opportunity to clarify the situation.
While we understand you returned the item unused, unfortunately, it arrived back to us damaged. The packaging was not suitable for resale due to the return label being affixed directly to the box, which is clearly stated in our returns policy.
As per our terms and conditions, which are available on our website and accepted at the point of purchase, items must be returned in a resaleable condition to qualify for a refund.
We do our best to assist wherever we can, but in this case, the product was not returned in a condition that allows us to resell it. We genuinely regret any frustration this has caused, but we must apply our policy fairly to all customers.
Kind regards, Kirsty
Great Company
Ordered on Tuesday with me by Thursday and lock fitted in my Upvc Door perfectly.
Great service, Thank You.
16. juli 2025
Uopfordret anmeldelse
Customer service is very rude
Customer service is very rude. not professional. i ordered item on 26th June 2025 . Still haven't received the parcel. i called the customer service and the lady dont want to hear any thing and the middle just hang up the phone. Dont buy anything from them.
Very very bad service.
Shipment #000161271 for Order #1200107998
2. juli 2025
Uopfordret anmeldelse
Great service
Great service, super quick delivery and product was spot on. will use again. Thanks
24. juni 2025
Uopfordret anmeldelse
Bought reglazing tools 90degree
Bought reglazing tools 90degree, not used them yet but surely they'll be fine, curious that the instructions say to use between bead and glass though?
28. april 2025
Good range but not without problems.
Good range of products but extra keys were not available for the one I needed despite the website showing that they were. Next day delivery was about a week. Quick refund given when it was delivered without exrtra keys.
25. april 2025
Product I wanted and delivered as stated
25. april 2025
Very Helpful!
5 stars! Would definitely recommend. Extremely helpful customer service - responded to all my questions very quickly and in a helpful and friendly manner. Also helped to arrange international shipping when the option wasn't available on the wesbite. Thank you!
25. april 2025
Issue with upvc door
So had an issue with locking mechanism (door shut) bought a spreader kit from here, worked 1st try awesome bit of kit. Then purchased a new mechanism and fitted in under an hour (watch the vids)
24. april 2025
Dette er Trustpilot
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