Loaf - Edinburgh Anmeldelser 181

TrustScore 4.5 ud af 5

4,7

Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ Edinburgh, England, GB


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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Sharon was incredibly helpful in showing me round and suggesting complimentary colours/cushions/rugs etc. Couldn't have been more helpful and didn't feel rushed at all. Very inviting showroom and made... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Your staff were helpful but relaxed and knew where the exact item we wanted to view was situated in the store. We were directed to where we could choose fabric and help was around when we needed it. T... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Sharon and Sam were so friendly, helpful and professional. Honest, patient and not pushy salespeople which is precisely why I will purchase. The Edinburgh store is lovely and welcoming with every m... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Upsold expensive insurance for couch stains, but they fob you off to unresponsive third parties for months. All smiles when they are taking your money but don't care about customers when they leave th... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Møbelforretning
  2. Soveværelsesmøbelbutik
  3. Møbeltilbehør
  4. Butik med udstyr til hjemmet
  5. Dagligstuemøbelbutik
  6. Sofabutik

Om Loaf - Edinburgh

Skrevet af virksomheden

Welcome to our Laid-Back World!

We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.

NEW ARRIVALS SWATCHES SLOWROOMS

Loaf

Skrevet af virksomheden


Kontaktoplysninger

  • Units 1-3 Straiton Retail Park, The Terrace, EH20 9TJ, Edinburgh, England, Storbritannien

  • 02031418300

4,7

Fremragende

TrustScore 4.5 ud af 5

181 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 99 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

fantastic products

fantastic products - comfiest sofas around. Lovely, helpful (non pushy) staff

6. august 2025
Uopfordret anmeldelse
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi Iain,
Thank you for shopping with Loaf and for taking the time to leave us a review.
Beautiful words, they have blessed us all.
Our Loafers at our Shacks are a loving, friendly and caring bunch. Never in a rush, calm and patient towards all consumer's needs.
Hope to hear from you soon.
Kind regards,
Manny

Bedømt til 1 ud af 5 stjerner

Timewasters who don't want to give young people a chance.

Son applied for a job at Loaf in response to an advertisement for part time staff. Was rejected in under 12 hours with no reason or feedback given.

If you are advertising to hire people and someone invests their time and care applying, at least have the decency to interview them. I suspect nobody even looked at his application.

This company doesn't deserve good quality employees.

1. april 2025
Uopfordret anmeldelse
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi Lana,
Thank you for taking the time to share your thoughts. I'm truly sorry to hear about your son's experience following his application for a part-time position with us. We completely understand how disappointing it can be to invest time and care into an application and not receive detailed feedback in return.
While we receive a high volume of applications and unfortunately can’t respond individually to each one, we never intend to make anyone feel undervalued. Every application is reviewed carefully, and we regret if this wasn’t reflected in the communication your son received.
Your feedback is important and will be shared with the relevant team to help us improve how we communicate with candidates in future. We wish your son all the best with his job search and sincerely hope he finds an opportunity that appreciates his time and talent.
Kind regards,

Bedømt til 5 ud af 5 stjerner

Loaf sofa choices made much easier with a visit to Loaf Edinburgh shack

Visiting the Edinburgh Loaf shack was very helpful in choosing sofas from the fantastic Loaf range. Most models and many colours are available on display - and the free swatches make choice from the full range of colours easy to compare with colours at home. Very helpful and friendly service too. All in all an excellent experience.

30. juli 2025
Uopfordret anmeldelse
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

HI Richard,
Thank you for shopping with Loaf!
We appreciate the time taken to leave us a review.
Wonderful to hear your visit at our Shack was a delight. We like to provide our consumers with possible options to make a purchase swift and easy.
We take pride and care in all of our service's, to deliver a premium standard.
Hope to hear from you soon.
Kind regards,
Manny.

Bedømt til 5 ud af 5 stjerner

Excellent service

Both visiting your Edinburgh shack and ultimately ordering on line were excellent experiences. The Straiton staff were warm, helpful and welcoming, our black lab loves visiting there, they make such a fuss of him. I look forward to my ottoman arriving.

28. juli 2025
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi Maureen,

Thank you so much for taking the time to leave us a review

We’re thrilled to hear you had such a wonderful experience at our Edinburgh Shack and with your online order. It means a lot to us to make every customer feel right at home, including your family members. We can't wait to bring your lovely Ottoman piece to your beautiful home.

We always look forward to seeing you again!

Keep Loafing

Warm regards
Cynthia

Bedømt til 5 ud af 5 stjerner

Great service and support and well set…

Great service and support and well set up/very accommodating of families shopping with children.

25. juli 2025
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi Nicola,

Thank you so much for taking the time to leave us a review!

I'm absolutely thrilled to hear that you experienced such great service and support. We truly love making sure that all our customers feel welcome the moment they step into our shack, and it warms my heart to know you and your family felt right at home.

We are happy to welcome you all back again

Keep Loafing!

Warm regards,

Cynthia

Bedømt til 5 ud af 5 stjerner

Great experience from shop through to…

Great experience from shop through to delivery and sofas look and feel great.

3. juli 2025
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi Richard,
Thank you so much for your kind words!

We're absolutely delighted to hear that you had a great experience from start to finish, and that you're pleased with how your sofas look and feel. It means a lot to us to know that everything met your expectations.

If there's anything you need in the future, please don't hesitate to get in touch.

Warm regards,
Paris

Bedømt til 5 ud af 5 stjerner

Welcoming

Welcoming
Knowledgable
Patient
Just a delight

19. juli 2025
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi Jane,

Thank you so much for taking the time to leave us a review

I’m delighted to know that you had such a lovely experience with us. We truly love making our customers feel welcome, and we understand how important it is to find the perfect product for your lovely space. Please know that we're always here to assist you with your choices.

Keep Loafing on!!

Warm regards

Cynthia

Bedømt til 5 ud af 5 stjerner

The staff in the store were very nice…

The staff in the store were very nice and helpful. Easy to pick up samples, huge range of fabtics

18. juli 2025
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi Mark,

Thanks so much for taking the time to leave us a review!

We’re happy to hear that our team at the Edinburgh shack were nice and helpful. We truly enjoy making our customers feel welcome from the moment they walk through our doors, and we’re so glad you found the fabric samples easy to choose from.

We’re excited to start your beautiful Loaf Journey with you!

Keep Loafing

Warm regards

Bedømt til 4 ud af 5 stjerner

Excellent product & good communication…

Excellent product & good communication (but the jolly, twee language grates after a few too many emails). Sadly it took three jolly calls to get the correct address. Clarity about whether a large, heavy coffee table counts as large or small (therefore whether the delivery people will or won’t unpack & remove the packaging) would be helpful. However the packaging was effective & didn’t involve unnecessary plastic. I had guests here, who kindly helped me to unpack- might have been a bit tricky otherwise. I’d certainly buy again & just grit my teeth about the jolliness/make sure I’m 100% sure what the delivery involves.

18. juli 2025
Uopfordret anmeldelse
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi Guen,

Thank you so much for your kind words about the product and communication, we’re really glad to hear you’re pleased overall and that your coffee table arrived safely.

That said, we really appreciate your honest feedback regarding the tone of our emails and the delivery experience. We aim to keep things light and friendly, but we hear you, too much “jolliness” can start to grate, and it’s something we’ll take on board as we look to strike the right balance in how we communicate.

We’re also sorry for the confusion around your delivery address and the classification of the item. You’re absolutely right, more clarity around what counts as a ‘large’ item (and whether that includes unpacking and packaging removal) would be helpful, and we’ll review how we explain this to customers going forward.

Thank you again for taking the time to share your thoughts, it’s incredibly helpful, and we’re chuffed to know you’d still shop with us again.

Warm wishes,
Paris

Bedømt til 4 ud af 5 stjerner

A human being answered

A human being answered, listened, understood and sorted the problem in no time. Genuine Intelligence as opposed to the artificial stuff which leaves you angry, frustrated and wishing you had never bothered getting involved.

17. juli 2025
Uopfordret anmeldelse
Loaf - Edinburgh-logo

Besvarelse fra Loaf - Edinburgh

Hi James,

Thank you so much for taking the time to leave us a review!

We’re thrilled to hear that your issue was resolved quickly and efficiently. At Loaf, we truly love providing our customers with an amazing experience from start to finish. Our wonderful conversation executives are always ready to assist you, whether by phone or email, to ensure you’re completely satisfied.

Please don’t hesitate to reach out to us anytime; we’re always here and happy to help!

Keep Loafing on!

Warm regards,

Cynthia

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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