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lilacst.com Anmeldelser 

5
•
TrustScore 2.5 ud af 5

2,6

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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Kontaktoplysninger

2,6

Under middel

TrustScore 2.5 ud af 5

5 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,6

Alle anmeldelser

(5)

0 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Evaluating purely for customer service

Evaluating purely for customer service. Subscribers beware - the sub confirmation email was sent at 11pm and then when I contacted customer service to request a cancellation since it hasn’t shipped yet because there was no shipment confirmation email and it was just 12hrs after confirmation, they told me that it has shipped and sent me a tracking link. Tracking link had no history of shipping label and actually came up as “no results found.” They kept on telling me that it was already sent out and that was that. No returns either.

6. juli 2024
Uopfordret anmeldelse
lilacst.com-logo

Besvarelse fra lilacst.com

We appreciate you bringing this to our attention, and we are very sorry for the miscommunication. Our subscriptions are processed at midnight EST. Our warehouse staff works hard to have orders packaged and sent out swiftly. The tracking link is generated once the order has been packaged and labeled. If the information is looked up within the first 24 business hours, it is possible to get a "no results found" as the package has to be scanned by our shipping partners for the information to be displayed. Due to the delicate and hygienic nature of our products, we are unable to accept returns to ensure the safety of our users. Our reminder emails go out 48 hours before subscriptions are processed to allow all our members to skip, postpone, or change their orders. We do hope to hear from you so we can assist you further.

Bedømt til 2 ud af 5 stjerner

they lied about pausing my subscriptions

I like the lashes and their glue, and all their new products. HOWEVER, a while ago I tried to access my subscription page to make sure it was paused. I could not access the page so I reached out to customer service via their chat. They told me they were having a tech issue with the subscription page, but assured me my subscriptions had been paused/canceled. I even received a confirmation email. I did this because I don't need lash orders every other month. I wait about 7 to 8months. So, then WHY did I receive an order for October? It seems a bit of a scam and unfair that I was charged when their subscription page was down and they told me the orders had been paused. I do not appreciate being lied to, and it feels like a scam that the page was down so I couldn't access it to cancel or change anything so now I'm forced to eat this purchase I did not authorize, and it's not cheap, it's over $130. This is what I sent "I only want the one time purchase until I'm ready to order again. How do I fix it so i don't get charged again next month?" I specified I wanted only a one time purchase. I don't order every other month, I usually wait about 8 months because I simply do not need lashes that often. Which is why I try to stay on top of my subscriptions. Very disappointed in my experience and that their customer service did not do their duty to honor my request for a one time purchase.

31. august 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This company is the best

This company is the best! Customer service is top notch and can't be beat! Shipping is always fast and prompt! Lashes are awesome! So many varieties to choose from and the prices are the best around. Hands down a better product and company than a lot of others out there.♡♡♡♡♡♡♡♡

23. februar 2021
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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