Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ok so was having an issue with the router that I had when first joined, so got intouch with customer service and very promptly got an email to say a new router was on its way. So new router up and r... Se mere
Virksomheden har svaret
Thank you to both operators in the service team, Zohaib was very polite, and understood all my concerns, Hopefully this will make my broadband from constantly dropping out. Zohaib did go everything... Se mere
Virksomheden har svaret
Internet went down around 2pm - tried calling support, nothing. Tried going on the live chat, nothing. No way at all to contact support - no communication from Lila via email or SMS either (which... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Kontaktoplysninger
4,4
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent Engineer Service
While experiencing a problem with my connection, it was also noted that the light levels from an original install had degraded.
Shaun S went above and beyond in helping with the physical connection fault. When the original connection point was deemed to be an issue and needed a refill anyway, Shaun was happy to relocate the SDD to a more fitting area in my home. The whole way through, he was neat, tidy and helpful, a credit to the Lila team.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Matt,
we’re really pleased to hear Shaun went above and beyond to resolve the issue and make sure everything was set up just right 👍
It’s great to know he was helpful, tidy, and made the whole process smooth from start to finish — a true credit to the team 🌟
We’ll be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Ramesh & Sami did an amazing job
Ramesh & Sami did an amazing job, neat, right on time, professional, cautious and friendly. They are highly recommended. Thanks guy!
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Gbenga,
we’re delighted to hear Ramesh and Sami did such an amazing job! Thanks so much for recommending them — we’ll be sure to pass on your great feedback.
Kind regards,
Customer Support Team 💜
The technician this morning who came to…
The technician this morning who came to my aid was named Shaun s.he was so helpful and respectful and explained what he was doing.made me feel at ease because I'm not very good with technology.thankyou shaun s.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Netta,
We’re so pleased to hear Shaun made you feel at ease and took the time to explain everything clearly. We’ll be sure to pass your kind words on to him.
Kind regards,
Customer Support Team 💜
Quick turnaround friendly staff!
Quick turnaround friendly staff!
Thank you Ramesh and sami
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Aleksandar,
We’re really pleased to hear you had a quick turnaround and friendly service from Ramesh and Sami. Thanks for your lovely feedback!
Kind regards,
Customer Support Team 💜
Great service and fast installation
Adam and Cavan great service
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Leon,
we’re really pleased to hear you received great service from Adam and Cavan.
Thanks for sharing your feedback!
Kind regards,
Customer Support Team 💜
Wifi
Brilliant service ADAM + CAVAN were lovely guy helpful polite anything we need to know explained great service thanks
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Maria,
Thank you for the brilliant 5‑star review!
We're so pleased to hear Adam and Cavan were helpful, polite, and explained everything clearly. They’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Besvarelse fra LilaConnect UK
Hi Abs,
thanks for the 5★ review! ⭐ We’re glad you received great service from Ramesh and Sami.
Kind regards,
Customer Support Team 💜
The engineers Adam and cavan were…
The engineers Adam and cavan were informative, articulated all the necessary work to be carried out, bright & breezy characters,it's a pity he's a Manchester utd fan,,🤣😂😅
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Joseph,
We’re really glad to hear that Adam and Cavan kept you fully informed and made the experience such an enjoyable one! It’s great to know their bright and breezy approach stood out — even if we’ll politely overlook the Manchester United comment 😄⚽
We’ll be sure to pass your feedback on to them.
Kind regards,
Customer Support Team 💜
Ramesh and sami was excellent team and…
Ramesh and sami was excellent team and very friendly and clean every after installation
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Agnieszka,
Thank you for taking the time to provide this 5★ review! ⭐
We’re delighted to hear that Ramesh and Sami provided a friendly and tidy installation. We’ll be sure to pass on your kind feedback.
Kind regards,
Customer Support Team 💜
This is my second review after nearly…
This is my second review after nearly being a customer for 2 years.
I've since moved on to 2.5Gig service with them and it's been great.
The company is still in my opinion the best internet provider going and I just wish you were all over so others could see what a ISP should look like
26. marts 2026
Besvarelse fra LilaConnect UK
Hi Mark,
thank you so much for taking the time to leave another 5★ review! ⭐
We really appreciate your loyalty over the past two years, and it’s fantastic to hear you’re enjoying the move to our 2.5Gig service.
Your kind words mean a lot to the whole team, and we’re proud to be your ISP of choice.
Kind regards,
Customer Support Team 💜
Having issues with the router customer…
Having issues with the router customer service were amazing sorted the problem and got a new router delivered within and hour as one of the staff lived close by
Highly recommend
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Clint,
Thanks so much for the 5★ review! ⭐
We’re really glad our team could get the router issue sorted quickly and get you back up and running so fast. It’s great to know the customer service experience made a difference.
Thanks again for the recommendation!
Kind regards,
Customer Support Team 💜
Ramesh and sami were very helpful
Ramesh and sami were very helpful, friendly and professional.
The installation was done quickly and the workmanship was very good. They were clean and tidy. I am well pleased. Thank you.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Gerald,
Thank you for the fantastic 5‑star review!
We're really pleased to hear Ramesh and Sami were helpful, friendly, and professional, and that your installation was completed quickly with great workmanship. They’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
The engineers Adam luke Ramesh and …
The engineers Adam luke Ramesh and Sammy have come to install the Internet today and was very polite did the job well did it quick and was very respectful would recommend
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Liam,
Thank you for the brilliant 5‑star review!
We're really pleased to hear Adam, Luke, Ramesh and Sammy were polite, respectful, and got everything installed quickly.
We really appreciate the recommendation 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Shaun Stoke on Trent
Shaun was great very polite and knowledgeable he fixed my problem straight away
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Victoria,
Thank you for the lovely 5‑star review!
We’re really pleased to hear Shaun was polite, knowledgeable, and fixed the issue straight away.
He’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Cable repair
Efficient and prompt service to repair a damaged cable by Shaun S and Carl M.Thankyou very much.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Dee,
Thank you for the wonderful 5‑star review!
We're really pleased to hear Shaun S. and Carl M. repaired your cable quickly and efficiently. We appreciate you taking the time to share your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Lila connect are a brilliant company
Lila connect are a brilliant company, only ever had one issue where my router stopped working and an the engineer, Shaun Stubbs come and fixed it very quickly, reall nice bloke
18. september 2025
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Lee,
Thank you for the brilliant 5‑star review!
We're really pleased to hear your service has been great and that Shaun was able to get your router fixed quickly — he’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
We never get the speeds we are paying…
We never get the speeds we are paying for, 1000Mbps. It often falls below 600. But the biggest problem is that it often crashes altogether. We try to watch TV but at night and all weekend it freezes, disconnects . We end up watching ordinary Ariel provided TV. Where we live we don't get a good mobile coverage, so we rely on WiFi calling, often we can't use this because there's no WiFi service!
15. marts 2026
Besvarelse fra LilaConnect UK
Hi Susan,
Sorry you’re experiencing this — you should be getting the full speeds you pay for, and the dropouts aren’t acceptable.
One of our team will reach out to you directly and can investigate your in‑home connectivity across both wired and Wi‑Fi to get this resolved.
Kind regards,
LilaConnect Customer Support Team 💜
Excellent service
The service is reliable and when there was a problem we were informed and advised how long it would take to rectify the problem.
22. marts 2026
Besvarelse fra LilaConnect UK
Hi Richard,
Thank you for the great 5‑star review!
We’re really pleased to hear you think our service is excellent, your service has been reliable and that our team kept you informed.
Clear updates and quick resolution are exactly what we aim for 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Martins and Marcus were very helpful…
Martins and Marcus were very helpful and brilliant with what they were doing. All set up with no disruption :)
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Becs,
Thank you for the brilliant 5‑star review!
We're delighted to hear Martins and Marcus were helpful and got everything set up smoothly with no disruption 😊. We really appreciate you sharing your experience.
Kind regards,
LilaConnect Customer Support Team 💜
Martins and Marcus
Martins and Marcus. Were fantastic they explained everything what they were doing fantastic 2
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra LilaConnect UK
Hi Lindsey,
Thank you for the brilliant 5‑star review!
We're so glad to hear Martins and Marcus were fantastic and took the time to explain everything clearly. They’ll be delighted with your feedback 😊.
Kind regards,
LilaConnect Customer Support Team 💜
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.