I would never order from this company again. recently I ordered two t8, type B, 18", LED tubes (bulbs) from them. They were poorly packaged. Even though there was no apparent damage to the box they... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a large quantity of led 4ft & 8ft replacement T8 tube lights to update our shop and office space lighting. A number of the 4 ft were shattered upon arrival and after contacting customer... Se mere
Virksomheden har svaret
The personal customer service of this company is outstanding. I cannot say enough good things about their dedication to solving any problems that might occur and ensuring the safe delivery of your pro... Se mere
Virksomheden har svaret
I had purchased ceiling recessed lights before and still work great. This time I purchased a case of 4 led light panels (2ft x4ft). The shipment came with physical damage from UPS. As soon as I alerte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and lowest ever prices.
Kontaktoplysninger
Westinghouse Drive 1000, 15672, New Stanton, USA
- support@onlinestores.com
- lightup.com
4,3
Fremragende
3 t anmeldelser
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lights broken and damaged 6 out of 8
Lights broken and damaged 6 out of 8 , no customer service. Please confirm lights are not usable
27. november 2023
Besvarelse fra lightup.com
Dear Mark, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Customer Service
Placed an order on 11/13 for 20 LED UFO high bay lights and have not received them yet. Customer service not very helpful in tracking order.
13. november 2023
Besvarelse fra lightup.com
Dear Parav, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Quick service & excellent price
28. november 2023
Besvarelse fra lightup.com
Thank you for the review it is appreciated
Great overall experience
Great overall experience. Website was easy to find and order exactly what I was looking for. Received my order faster than anticipated.
17. oktober 2023
Besvarelse fra lightup.com
Thank you for the review it is appreciated
Prompt and efficient highly recommend…
Prompt and efficient highly recommend SERPER FI
29. oktober 2023
Besvarelse fra lightup.com
Thank you for the review it is appreciated
High quality merchandise
High quality merchandise. Fast delivery.
My kids gave me the Christmas lights for the flag pole and 1 wire pulled out of the distributor and you replaced it free of charge. Thank you very much keep up the great customer service. I will recommend you too any that asks.
11. november 2023
Besvarelse fra lightup.com
Thank you for the review it is appreciated
Easy fast shopping experience
Easily found what I needed and smooth checkout and fast delivery.
11. november 2023
Besvarelse fra lightup.com
Thank you for the review it is appreciated
very good product and service
20. oktober 2023
Besvarelse fra lightup.com
Thank you for the review it is appreciated
The order took a couple weeks to ship
The order took a couple weeks to ship. When I inquired about the order I did not receive any useful information.
8. november 2023
Besvarelse fra lightup.com
Dear Robert, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Besvarelse fra lightup.com
Thank you for the review it is appreciated
The replacement lights were fairly easy…
The replacement lights were fairly easy to install, and I like that each light had different color options that you could choose and the price fit my budget.
6. november 2023
Besvarelse fra lightup.com
Thank you for the review it is appreciated
Besvarelse fra lightup.com
Thank you for the review it is appreciated
I need to change the order from single…
I need to change the order from single ended lamps to double ended. I was told that it could not be done because the order was on its way already. I was told that I was going to get a return order but I never received it.
15. oktober 2023
Besvarelse fra lightup.com
Dear Sam, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Didn't start trying to send until..…..
Charged me shipping to return items that I called and cancelled before you created a tracking number to send me items in the first place.
2. november 2023
Besvarelse fra lightup.com
Dear Customer, We are very sorry for this experience with our company and understand your frustration . If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Just a great company to deal with
Just a great company to deal with. Thank you very much for your help.
1. november 2023
Fast service
29. oktober 2023
These are exactly what I was looking…
These are exactly what I was looking for: A bright warm white LED that was dimmable. The pattern is between a flood and a tight spot pattern, which still works okay. The dimming capability is impressive and very linear, even at the lowest light level.
26. oktober 2023
This flag made of LED lights is…
This flag made of LED lights is terrific. I live in an apartment, and I have it taped to a window so people from the outside can see the flag lit up. It’s lit up from about 8:30 in the morning till midnight. It's in my bedroom so I don't like the lights on, I'm trying to sleep. At my previous residency, I had a flag flying 24 hours a day with the proper lighting at night. I believe in America, and I love to show my colors by the red white, and blue.
29. oktober 2023
No hassle return
13. oktober 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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