Liftopia Anmeldelser 

Bought 2 day tickets, kids to Snowbird and adults to Alta. Storm was so bad the second day Alta closed most of its lifts with only 1 or 2 run open. Snowbird also closed most of its runs. Only opened few lower runs later in the day. Long lines and crowded few easy runs. Requested snow check from Alta which they gave me. Snowbird tells me to call Liftopia. Liftopia tells me 5 lifts are open and can't issue refund. This is at 1pm, not 9am when i was there. Safe to say if i decided to buy tickets at the slopes i would have seen the closed lifts and saved 2 adult tickets. Now I'm out more than what i saved for 4 people over 4 days. Liftopia prices are not much cheaper than at the slopes or at local ski shops. Some local ski shops have better prices and don't lock you into specific days. No money back by Liftopia is not worth the risk. Lesson learned.

Mammoth currently has a BOGO offer - buy any 1 day ticket and get a second day free. This of course means that I paid more for my tickets purchased through Liftopia then I would have if I had purchased through the resort. I purchased before the promotion was started, but even today Liftopia is still advertising a 33% discount on a 2 of 4 day pass when it is actually about 40% higher than Mammoth's price. This is the same pass with the same terms and conditions. When I simply requested a credit in the amount of the difference, I was flatly refused. I would not use the service again given this experience.
If you are booking Mammoth in Dec - Use their website not Liftopia!!

I only heard of liftopia once they started running this gnarbot promotion where you spin a wheel and get a coupon code for $5 or $10 bucks. Well turns out you could stack these and get around $45 to get a fairly good deal and I was pretty stoked. Let me note that there were NO terms or conditions on the gnarbot page and so I felt this was perfectly acceptable until an e-mail showed up saying that they were cancelling all orders for people who used multiple credits and refunding the account balance.

Upon reloading the gnarbot page, they had updated it with a paragraph of terms - something they should have done from the get go. Me being rather frustrated at this contacted their customer service and nicely asked if they could do anything - No. They then went on to claim that the terms and conditions had been posted from the beginning of the promotion - A blatant lie. They dodged the question and marked my issue as "handled" (haha) and began ignoring my subsequent questions.

I talked to buddy who had similar feelings. He even said that he won $20 on the gnarbot and upon adding it to his account it turned to $15. I never had this issue but perhaps they realized they were giving out too much money and fixed things on the fly like they did with the terms and conditions.

Overall this company refuses to admit its mistakes. Had they simply said "Okay, we messed up, we forgot to post terms and conditions, we'll honor existing orders but everyone else is cut off" then no one would care. But they decided to screw everybody over for their own mistakes and then cover their ears and pretend they did nothing wrong.

There are many other horror stories about this company and I'm sure they'll give a response to my comment that does literally zero to answer the allegation just like every other review on here. Good riddance.

I had mistakenly booked tickets to go to a ski-only resort, they refunded me the full amount as credit to my lfitopia account! Very helpful, and very nice. Would recommend to anyone looking to get discounted lift tickets

I should have known better when it stated that they would not do refunds. I ordered day lift tickets to Tahoe Donner. However, Tahoe Donner opened late because it was on Xmas day. So even though they sold me a full days ticket, it was not what I received. I called an asked for a refund since we didn't even end up going there since we arrived 2 hours ahead of schedule and went to another ski resort since they were closed. They called me back and said they were opening later in the day and the fact that I bought a day ticket wasn't their fault, but Tahoe Donner's for selling them those tickets and that I had to talk to them. I did, and they put the blame solely on Liftopia which is where the blame should go. All in all, I was out $60.00, but I'll never make this mistake again.

This company changes you more then the ski resorts!! Rip Off!! If your Canadian never use this site, you will be wasting your money!!

I obviously fell for the same misleading "deal" that everyone else did! I will never use this site again and will make sure to tell everyone what a rip off it is. Obviously if this business was loyal and trusted themselves even they would offer refunds and cancellations (like most legitmate businesses do). Im sure that i wasnt the only one assuming that i would be paying Canadian dollars since i was buying tickets for a hill thats only two hours away in the same province! Bad bad bad. I hope this company gets shut down! Customer service tried to tell me that it was stated very clearly that i was being charged USD when it was actually only printed in one spot in brackets in a lighter font then the rest of the entire website. What a joke. Save yourselves the headache people!

With the amount of Canadian resorts/ tickets listed on their website, it is reasonable for Canadian customers to assume that the prices are in CDN dollars. Most sites specify "USD" clearly from the get-go if the consumer will be charged in US dollars. I would have paid less if I had just purchased the tickets directly from the resort.... needless to say, I feel like I was ripped off.

Certainly people would not purchase tickets from Liftopia if they knew that it actually ends up costing them MORE money than what they would pay at the resort (not good for their business, and a reason to try and conceal information, no?). Afterall, people are going to this site to save money.

With so many other complaints, it is clear that the company is not transparent with this information. This is a shady way of doing business. I won’t ever use liftopia again, and hope that this review saves others from the frustrating experience that I’ve encountered.

My suggestion to others that have had a bad experience – file a formal complaint against them through the Better Business Bureau online complaint system (BBB of the Golden Gate & Northern California). It only takes 5-10 minutes and will affect their rating/ credibility.

Very poor customer service. I lost my tickets over a poorly communicated policy.

I will no longer do business with liftopia because of the customer service and the policies that they are very comfortable quoting rather than listening to a customer.

DO NOT USE THIS COMPANY, they would charge you with misleading information, they DO NOT tell you it is being paid in USD, DO NOT DO NOT use this online company.

Bought two lift tickets for two days. They wound up charging me in American dollars and the tickets were 57.86 more per person than if I'd bought them at the hill itself. Complete ripoff!! Then I called to cancel and got a runaround. This company is worthless and only out to get your money. Be aware!

I purchased two liftopia tickets from your website not knowing that they were in USD my order went from $140 to $180. The manager told me that there was nothing that they can do. On the Mont tremblant website the tickets were $72.49 totaling $144.98 for 2 tickets.... which means using this website has me out almost $40. I explained to the manager i had 8 other friends joining me for my trip, and he said he hopes that they do not use this site to purchase their lift tickets. He also mentioned to me that this is not the first time he has had people call to complain that they were unaware the charges were in USD This makes me very upset as i am obviously not the first person with this problem. The manager also hung up on me and when i called back told the customer service reps not to connect me to him. This level of customer service is disgusting and i will also be letting everyone i know about your site via word of mouth and social media.

We got ski tickets about a week and a half ago, not knowing about the big snow storm coming. It said on the tickets that it was not refundable however we called anyways, as we were not able to make it due to the roads not being plowed. I was connected to Shawn from Liftopia and while he was not able to refund the tickets, he was able to let us use our tickets on a different day. He was very polite and professional! We will always use Liftopia! Thanks Shawn :)

I was charged USD for my purchase. All I wanted to do was pay for this using my USD card because I didn’t see your fine print about charging USD for all purchases. The rep kept repeating that nothing can be done and that no one at liftopia can help me.

So, today I attempted to buy a 1-Day lift ticket to a local resort for $27.99. Upon the transaction I was declined, despite having more than enough for a ticket. I attempted to clean up my info and verify my card numbers. Sure enough, declined two more times. Interestingly, Liftopia was able to put holds for those $27.99 on my banking account, yet not able to give me my lift ticket. Two calls to the bank, two calls to liftopia and this is unresolved--I was told the declinings were due to Safari browser. I am now broke until they lift the holds and lift ticketless because of this website. I spoke to a woman named (name) and a gentleman named (name). Both were very hostile and had very poor customer care--offered no help and were on the offensive throughout conversation. I guess this is how they get their return customers. I will not use this website again, and will continue to tell others about this incident. Very unhappy I can't ski and have no money to buy a ticket from another outlet. No resolution was offered, despite me asking multiple times. My girlfriend has a non-refundable ticket and I have no money available now to purchase mine!

First off shame on me for not checking the fine print in the FAQ sheet. However i stupidly assumed that since i was purchasing lift tickets for a Canadian owned and operated resort that the price would be charged on my credit card in Canadian funds. NOT So, imagine my surprise after clicking on complete transaction that my tickets had been converted to US. No discount here in fact i ended up paying more. Liftopia took my complaint but that was it, no credit. Never ever using their service again. Liftopia you need to be more transparent and clearly state that all transactions are in US before we hit the purchase button.

My girlfriend and I had planned a New Year's Eve ski trip and purchased lift tickets well in advance at a great discount. Due to a death in the family we had to cancel and Liftipia offered a full refund with minimal hassle. A special thanks to the woman who helped us, Shauntel. Our experience should be what all customer service departments should strive for.

My family and planned a trip to Stowe mountain. My father lives in a different country we were looking foward to a fun week. We have been loyal costumers of liftopia for 8 years. We purchased tickets for 3 days from them for 3 different people. On our second day we took one trip down and instantly wanted to leave. The conditions were horrible and it was dangerous to snowboard on. It took us a half hour to get down a trail that should have only taken 5 minutes. I did not want to hurt myself on the slick ice that covered the entire mountain and not be able to go for the rest of the season. We went to talk to costumer service and they weren't able to give us credit because we purchased our tickets through liftopia. We then called liftopia who were very unhelpful. After explaining our situation and only going on one run they said they would charge us the entire day. We had to go home without snowboarding because none of us wanted an injury and we were out $300. It goes to show how unhelpful they are because they care more about money than pleasing their costumers. Being frequent costumers buying tickets all of the country from this company made no difference to them. In the end they got our money but lost our interest in their services. I prefer to deal with people that care about the happiness and safety of their costumers.

So I tried to book tickets for New Years day, and like an idiot booked them for December 29th solely because I was rushing. I knew that they don't do refunds, you can't change the dates, and you can't change the people you put on the tickets so I bit the bullet and went on again to order my tickets for New Years and take the hit. THEN like an idiot again, I realized I bought tickets for December 31st! I was so mad...you have no idea how mad I was. I almost didn't email customer support because they pretty much post to triple check your stuff EVERYWHERE before purchasing it because its non-refundable, but I emailed them anyway and begged that they move one of my tickets to actually new years day. They got back to me super fast and said because this was my first time requesting help and I emailed them the day I purchased my tickets, they'd refund both of my screw-ups once I sent my confirmation for my tickets on new years day. It was the nicest and easiest things ever. I only requested they fix one of my errors, and they fixed both. No regrets. I love liftopia, I always get great deals and they improved their site by offering ticket sales that give you the option of moving your date once or more for a few extra bucks just in case your weather sucks or something comes up. I love them and definitely recommend using them to all of my friends.

Liftopia has been false advertising prices and overcharging customers at Sundance for at least this entire season to date. They will also delete your review on their site if you try to inform others they can actually save money by buying the tickets on the mountain.
I bought two tickets at a stated discount rate of 32$ which was a "deal" in the ballpark of 45-65% off of regular prices. Only to find out that Sundance is only charging 25$ for the same ticket. Because liftopia is a third party provider, there is nothing Sundance could do about the overcharging. Let alone the false advertising for "deals" that turned out to be more than the actual ticket price. I contacted customer support at liftopia, who were absolutely useless in addressing my real concern which is the false advertising, and removing my tip to others to bypass the middle man and save money. Also, they were completely unwilling to update their site to reflect mountain prices. Though they did issue a refund of 7$ for one of the tickets. I recommend you do not use liftopia! Find another site, or deals locally. As they're usually better anyways.