LIDS Sports Group Anmeldelser 

I see that this brand has a couple of bad reviews but I usually shop in person and haven’t had an issue at any of the local lids locations.

Tried to order a few caps but everytime I tried the order would be immediately cancelled without explanation

Only after multiple attempts trying to speak to an agent I was told my order was suspected fraud 🤷🏻‍♂️ no further elaboration

Was given a phone number to get in touch with “the correct department” which, no surprise didnt work and was unrecognised.

Is too much to get an email address or speak to an agent instead of a bot? 🤖

This rating is primarily for the in-store attendant at the Greenbriar Mall LIDS store in Atlanta, GA. My husband walks in and tells the clerk that he was looking for a Braves hat for his mother, who turned 86 today; but he didn't want to spend much on it b/c she probably wouldn't wear it often. Without looking up, the clerk points to where hats could be found. The hats she pointed to were all pretty expensive; but on his way out he spotted a Braves hat on a different wall with a good price. When he asked the clerk why she didn't tell him about those hats and she stated (still not looking at him), 'I'm not supposed to tell you about the cheap stuff'. She wasn't interested in being helpful and she had an overall bad attitude. My husband is a very mild mannered guy and very non-confrontational; not much gets him riled. The man just wanted help with a birthday present for his 86 y/o mother. I don't understand the attitudes of people working for businesses that used to value their customers. It's just nice to be nice. js

Recieved my purchase a day early and was happy with it.

Wish I could give 0 stars. Did you know that if you order multiple items on the same date this company will deliver items in split deliveries? Then, if you need to return items from different dates of delivery you will get charged multiple return fees.

Lids on ditsoncity scranton great service and manager on the store excelente costumer service a++++ experience

Nous avons acheté un tee-shirt chez lids mills garden usa et ils ont laissé la sécurité nous avons été obligé de revenir pour la faire enlever; excuses et offre de 10 dollars pour une carte offrant une réduction sur le prochain achat moralité 4h de perdues 67 dollars de bus depuis manhatan nul sur le commercial

I bought a jersey and paid for 2 day delivery. 3 buisiness days later UPS shows a label created but doesn't have the package. No refund for shipping. I will not be buying from Lids again.

1 star is a compliment to this company but you have to click something.
LIDS is absolute garbage, you buy something and good luck trying to return any defaulted item or incorrect sizes. They purposely make it impossible with only ai assistants that cut your convo short on a chat. Also their delivery services are total trash "laser ship" can it get any worse than using a useless company like laser ship? I can't wait for Fanatics to take them out of business. Down with lids

First and last time I will ever order online from this company. Horrible first impression. For starters, took 23 business days to receive a refund and I had to follow up with an agent after 3 emails to customer service were ignored to get it processed. Secondly, horrible online return policies! They don’t allow in-store returns, even though there’s a Lids store in my city, which is annoying. My order (tank top) came to $44.05 after taxes and shipping. The tank didn’t fit; when I submitted a return request they made me pay $14 shipping and I also lost the shipping fees I originally paid…so my refund was only $13.11. Absolutely ridiculous. If you want return customers and referrals you need to have better policies. What a complete waste of my money. I will shop at competitors with free shipping and free returns.

The one in the mall next to the furniture store I wanna learn to exchange a gift. I had but for my husband and they told me to save the receipt which I did went back with the receipt. They did not fix the hat because it already had a name on there so they couldn’t fix it at all because it already has the names. And I don’t understand why they even tell Customer to say the receipt. If there is no point that they’re gonna fix anything. It was for Service. Very rude. Will never recommend the store again.

Stay away from Watford branch
I visited store today lady on till So rude
Very poor service
Avoid Watford branch rubbish

Crappy return policy and cheap products. They arrived damaged and returns or refunds is a hassle . Find another company to purchase your items. This company is awful.

I had to Google if this was a legit company and of course it supposedly is. My husband even mentioned they are huge and in malls. I ordered him a Father's Day gift I was excited about. It said label created two days later then nothing for two weeks. The AI chat bot refused to give me to a real person. Finally they emailed me saying to contact them today since the item was never shipped, not lost with FedEx but never shipped period. Now they want me to wait another few days after they told me to contact them today specifically. I probably have to go to my credit card company. This wasn't a small hat purchase. It's a $179 item. I did get it on sale a bit which was nice. Now the item is out of stock so they can't send a replacement although at this point they're sending me on a goose chase and not refunding the money. They first asked if I wanted store credit and I wanted to laugh out loud. I will never use this company again. People can say what they want about places like Temu but I've never had this issue when an item gets lost. They actually have terrific customer service unlike Lids. Horrific service. This goes to show those cheap AI chat bots can't replace humans. Get your crap together, you are supposedly a large successful company. Your poor customer service agents have to follow your horrible policies and are actually very sweet to work with but their hands are tied.

Ordered a custom hat. They waited 3 weeks to tell me they can’t properly digitize my logo, and they kept my money and won’t respond. Actual scam. I placed this order in store. Disgusting business practice to just take $39 from someone, and refuse to give it back when you can’t provide the service you were paid for.

I would give it zero if I could, I made an order on April 13, made the return on april 23rd and it is now june 4th and i still havent recieved my money back and all they have sent me is a 20% off coupon. customer service is trash

This company is horrible. Their contact link on their website does not work. Neither does their chat function. I had to search for the head office and then was sent to an automated service which was not helpful. I finally got in contact with somebody and my return is taking over two weeks. This is horrible customer Service Service. Save your money and shop somewhere else.

Horrible experience. I ordered one item, 3 weeks later got a cancellation email that it is out of stock. The website said it is still in stock. Decided to order something else to not risk it with the same item again and received an email that the new item is delayed. Customer service told me it is out of stock with no expected fill date. The website still said in stock for this item as well. The birthday gift is now ridiculously date. I cancelled the delayed order myself to not waste more time with them. They offered me a coupon probably because they will never fill the order anyway. I told them to save it as I will never order from them again.

Excellent choix d articles de sport à l effigie d équipes professionnelles, j ai commandé au moins une quinzaine de fois pour des casquettes, chandails ,mlb et nfl , j ai toujours eu de bons deals et services dans des délais raisonnables , certaines livraisons peuvent arrivees en deux temps dependamment de la provenance.