lesmillsondemand.com Anmeldelser 925

I have spent six months trying to resolve my membership payout with Member Services, repeatedly having the same conversations at reception and over the phone. Despite being assured months ago that I had paid everything owed, I’ve now been told there’s still an outstanding balance. The in-person staff are excellent, but Member Services has been consistently frustrating. They lock you into auto-renewals without prior approval, take money from your account without consent, and no matter who you speak to, you get reassurances that ultimately lead nowhere. They overcharge, continue to request information you’ve already provided, and even after asking to cancel your membership, they keep coming back with the same requests. Or say they need in writing yet you have give them info on the phone. And the rowers are old at Taka and when asked to use the new ones upstairs, told that was a diff entity to the gym downstairs yet membership doesn't state that. So overall a terrible membership experience.

J'utilise cette Application depuis 1 an environ ( je connaissais les millls depuis 1 quinzaine d'années dans les salles de Sport où j'ai été donc je savais très bien à quoi m'attendre 😁).
J'ai bénéficié d'un essai d'1mois 1 EUR puis j'ai souscris pour l'année.
Depuis, je suis redevenue Accro, et les résultats sont là, tout mon corps est affiné, dessiné, ventre plat, à raison de 3/4 séances par semaine.
Ravie, j'adore 😍
Petit moins : il n'y a pas assez de cours récents en Français, c'est un peu dommage car du coup faut garder les yeux sur l'écran...
Svp : faites un effort pour Nous traduire les cours récents surtout !
Merci

Same problem many below have already reported. Taking payments for annual subscription which did not sign up to and without consent or notification. Tried to cancel but not being acknowledged. Don't actually know how they are taking my money as there is no recurring payment set up on. Currently going through the bank to get the payments blocked.

I have been using it for 2 years now. I go the gym 3 times a week and use the app the rest of the time. The choice of classes is great. I do a bit of everything, from pump to dance, step, tone, Pilates, stretch etc. The instructors are very motivating and very clear with their instructions (giving options and explaining everything). I wish the instructions at my gym were like the les Mills instructors. Some of the earlier videos when the classes were with an audience, the camerawork was not great but it’s perfect nowadays.
I highly recommend les Mills

Ich plante, ein Jahresabo von LesMills als Geschenk zu kaufen, wurde jedoch von Ihrer Website enttäuscht und frustriert. Obwohl die Website auf Englisch ist, was für einen Anbieter aus einem englischsprachigen Raum verständlich ist, war für mich das größte Problem, dass einige Texte, insbesondere die Abo-Informationen, sich nicht kopieren ließen, um sie zu übersetzen. Es war für mich nicht möglich, den gesamten Text manuell abzutippen, um ihn in einem Übersetzungsprogramm zu übersetzen. Diese Unzugänglichkeit der Inhalte für Nicht-Englischsprachige ist inakzeptabel und sollte dringend verbessert werden.

Des Weiteren gibt es keine Möglichkeit, sich vor dem Kauf zu registrieren oder in einen Account einzuloggen. Stattdessen wird man gezwungen, zuerst ein Abo abzuschließen und seine Zahlungsinformationen anzugeben, ohne sicher zu sein, ob man später auf seinen Account zugreifen kann. Obwohl angeblich eine 30-tägige kostenlose Testphase angeboten wird, ist es unmöglich zu überprüfen, ob man das Abo tatsächlich innerhalb dieser Zeit kündigen kann. Es gibt keinerlei Bestätigungsmails oder Hinweise darauf, dass der Account erfolgreich erstellt wurde. Alles in allem eine äußerst unprofessionelle und frustrierende Erfahrung, die mich dazu gebracht hat, nach einem anderen Anbieter Ausschau zu halten.

Ok, Les Mills has only English in their app, thats fine with me. But I am not a native speaker, and, while I appreciate the whole inclusion and multicultural experience, I cannot understand 25% of the trainers. A strong Asian or Australian accent can lead to a European hating the training because a European ear cannot catch what the trainer is saying and only looking is not always possible. Why are you doing this, Les Mills?? Why can't you have trainers with clear understandable English in your videos?

I signed up to the free trial, decided it wasn't for me. Cancelled on the last day of the free trial and they've already taken over £100 out my account for an annual subscription. Emailed their customer service team as it's still the end of my free trial but they've said no refunds despite requesting immediately and still within my trial period. I received no emails or notification the payment was being taken. A reputable company that believed in what it offers should not need to engage in shady behaviour like this.

Basically, Les Mills can't be accessed on most if not all Samsung TVs, either app, browser, or casting. Their 'customer services' gave me the run around for weeks before admitting to this, all the while asking for ever more random info - it felt a lot like gaslighting. Pretty astonishing giving the business model.

So far I’ve only done the body pump exercises, for a month. I love them! Amazing and intense workout (depending on how much weight you put on the barbell) but it’s still fun. Very happy overall, only reason for not going 5 star is that the work out equipment is so expensive and therefore using my own barbell and weight plates etc. And while doing so it’s difficult to navigate what they mean by light, medium and heavy weights as I don’t necessarily know how much weight to use. Other than that it is great so far!

Similar to previous reviewer, only I cancelled my subscription & was still charged a full year & they’ve refused to refund me.

I was charged for a membership of some kind from the company Les Mills. This was some kind of mistake perhaps but when I asked for a refund and they refused. It was never used. Their customer support was incredibly un-accommodating and frankly rude.

I had an account with them of which I wasn't aware was active, I haven't used for at least 9 months and they take a payment of 120£ for the year and refuse to refund even though I have cancelled my membership. I can't afford the payment at the moment as I didnt budget for it and I explained this to the sales rep but she refuses to refund me. Really unpleasant customer service experience and will never sign up again with Les Mills in the future on this basis.

Echoing a number of reviews I’ve seen on here about their poor conduct.

Signed up for their (average at best) online subscription and the renewal was taken without notice, with no contact number to speak to anyone and just provided with a blanket response of ‘no’ to our request of a refund having requested cancellation within minutes of seeing them trying to take money from my account.

God forbid I were to forget my account log in as it feels like they’d continue stealing from me for the rest of my life.

If the product offering was better, it would be less of a bitter pill to swallow, but unfortunately it’s not.

Trash if you’re traveling and can only use wifi or on airplane mode. Not sure what the point of downloading workouts is for… if it DOESNT play in airplane mode or while using wifi (i.e on a cruise). This is almost 2024…. too much technology for you to not get this right. Do better #lesmills

What can I say, been a fan ever since I started my first Bodypump, and now we have on demand. It’s top quality and just super motivating. They even emailed a huge discount voucher on their equipment. Super 👍

The quality of the workouts is 💯. Super effective and great music. Thank you Les Mills, for years of motivation, fun and a great program. Especially when going through a rough one, I knew I could always count on you!

Great product, truly AWFUL customer service. Based on my experience, this is not a company that prioritises customer satisfaction and honestly that's as important - if not more - as the product in my opinion.

I signed up to a free trial but I received no email to confirm my signup (with expiry dates, how to cancel, etc.) Furthermore, I never received any reminders when upcoming payments were due. After one payment was taken in September, without any notice provided or explanation of what services I was paying for, I decided this was not for me. With a second, larger payment soon to follow I went online to cancel my trial.

After what I thought was a successful cancellation of my subscription, I noticed the second payment had been taken out this week! I contacted customer service, immediately explaining I had cancelled and that there was clearly some sort of technical glitch or misunderstanding.

I was promptly emailed back and told I would not be receiving a refund, seeing as they had no record of me cancelling my subscription in time and saying they could see an email was sent out when I joined and that I had read it. All the while acknowledging they understood that I had no intention of carrying on my subscription and wasn't wanting to remain subscribed (I think that's so bad considering a free trial is about deciding if it's the right subscription for you). Their operating model is clearly subscription trap and it's not ok!

The customer service rep had a rude, dismissive tone throughout and kept insinuating that I was lying. Not really what you hope for when you reach out for support on a technical issue.

Based on seeing many others on here reporting technical issues with the cancellation system and with being told they've received and read emails they haven't, you'd think Les Mills would be wanting to look into their technology and improve their processes, not blame their customers who reach out for support.

I truly believe it's these situations where companies either shine through excellent service or show their true greedy colours. In the case of Les Mills, I'm sad to report it was the latter in my experience.

Fortunately, new consumer protection legislation is underway in the UK, specifically targeted at greedy subscription companies that try and keep you trapped and paying. It honestly can't come soon enough.

I was chosen as what they call a lucky winner of LM Goodie bag, but instead I have ended up with invoices for unpaid import tax and VAT. At first I was told they will take care of it, but now I have a new invoice and the amount has gone up. If I had known I would have never accepted to receive this so called present and I will galdly return it, I have not even opened it. Nobody replies to my e-mails anymore, I have included several contact e-mails in my latest attempt. I am writing this review for the hope of somebody helping me. I really cannot believe that I have to spend time with this. I am so disappointed, I once was a LM instructor and I think the platform is great, but I simply will not accept paying for this mistake. The problem is that I will end up having to do so, because that is the right that the tax authorities have here in Denmark

Bonjour. Je suis très satisfait depuis que je me suis abonné à LesMills premium en Mai 2023 et je continue. Une grande variété de cours pour tous les intérêts ! Seulement il manque un cours que je souhaite voir, le cours de rameur. Dommage. Je pense que d'autres personnes le souhaitent aussi. Pour terminer, un grand Bravo et Merci à toute l'équipe LesMills et spécialement Glenn Os.

J'ai souscrit à l'offre d'abonnement les Mills on demand avec essai gratuit. Ma banque m'a bien demandé une confirmation de paiement à 1 € dans un premier temps mais je ne peux pas accéder aux vidéos car cela m'indique que mon abonnement est expiré. Je n'ai pas eu de confirmation de l'abonnement.
Que dois-je faire ?

I recently needed to update auto payment details and did so as soon as I was notified that the card didn’t work. While online I was prompted to update my credit card details and a pop up said it would be charged in 9 days. I didn’t think it would be an issue to update the account details on my profile then update my subscription.
It turns out that my card was charged immediately and I wasn’t able to change the subscription plan.

I immediately contacted customer support to let them know that the notification on the website page was misleading and their response was “I am unable to change it in our system after it has already been processed.” They argue that I had rolled over that day into the existing subscription so I owed them money. Had they rectified it on the day I made contact this argument wouldn’t stand.

I’ve worked in companies that build their reputation on bending backward to prioritize customer experience. This isn’t one of them. They are quick to take your money but not to support you when you have issues with their website.

Be weary of giving them your card details and keep a careful watch on your auto subscription.