There was a glitch in the system and it was resolved quickly and professionally. I received my glasses and was very pleased with the tint and the prescription. I would do business with them again.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lenses cut to perfection, much improved replacement using the Veralux Physio DrX 1.67 lense stock. I do a lot of fine work and computer work as well as photography. The wide field of view is a major i... Se mere
Amazing experience from start to finish! The team was friendly, professional, and really helpful in finding the perfect pair for me. You can tell they truly care about their customers and stand behind... Se mere
The product was great. The communication not as much. I ordered the frame for overnight shipping and believe it would be out the door on Monday. I paid an extra $40 for that. But did not get the frame... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Lens & Luxe is a premier online retailer specializing in high-quality designer eyewear, including a wide range of prescription lenses. We offer an extensive selection of eyeglasses and sunglasses from top brands such as Ray-Ban, Gucci, Maui Jim, and many more. With a focus on providing stylish, premium eyewear at competitive prices, we cater to customers looking for both fashion and function. Our commitment to customer satisfaction extends to personalized service, fast shipping, and high-quality lens options such as prescription, blue light blocking, and progressive lenses. At Lens & Luxe, we strive to enhance your vision and elevate your style.
Kontaktoplysninger
4,2
God
67 anmeldelser
Har besvaret 14 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Customer Service & Quality Product
There was a glitch in the system and it was resolved quickly and professionally. I received my glasses and was very pleased with the tint and the prescription. I would do business with them again.
5. april 2026
Uopfordret anmeldelse
Ordered a "Nicole Miller" frame
Ordered a "Nicole Miller" frame.
🔹Package came quickly to WV!
Packaged very well, case & frames in perfect condition & "Original Nicole Miller" frames. Owners always answer the phone or call me back. Extremely easy to talk to & place an order with this business😊
*****5 stars!!!✝️🙏✝️
🔹I ordered this "Nicole Miller"frame because I broke my frame that I had purchased through Medicare for $140.
🔹 I was really SHOCKED to find the exact same "Nicole Miller" frame for only around $58 with tax totaling $$66.48 on Lensandluxe.com.😊
🔹Check them out it will be soooooooo
worth your time!
20. januar 2026
Uopfordret anmeldelse
Very bad customer service response
Ordered a frame that I would like to return. I have made 3 requests by email as their website says to do for returns and have had no response. Not able to get any answer on the phone only a messages saying no one is available to take your call.
11. december 2025
Uopfordret anmeldelse
Polite
Polite, responsive & knowledgeable customer service rep (Connor). My only issue was no immediate order confirmation email was generated - only after the prescription eyeglasses were filled and ready to ship. The order was completed way quicker than I had expected or was quoted. Great glasses, great price, great customer service.
8. december 2025
Uopfordret anmeldelse
Trustworthy
Amazing experience from start to finish! The team was friendly, professional, and really helpful in finding the perfect pair for me. You can tell they truly care about their customers and stand behind their products. The whole process was quick and easy, and my order arrived exactly as expected. Highly recommend this business to anyone looking for quality eyewear and great service!
16. september 2025
Great frames at a great price
Great frames at a great price, found a frame that matches the ones I bought at an optical shop and they said it was discontinued when I asked for the same frame for shades. Great customer service and fast shipping.
21. oktober 2025
Great deal on the frames I wanted and…
Great deal on the frames I wanted and fast shipping!!
20. oktober 2025
The glasses were exactly as described…
The glasses were exactly as described and they arrived quickly
21. september 2025
Are you a scam web site?
You're selling product that you don't have. It's still on your web site as of now. You didn't bother to reply me back until 10 days after and I have to ask fir it. Seems like your web site is a scam.
10. september 2025
Service was good once made direct phone…
Service was good once made direct phone contact with representative at Lensandluxe. Could not connect with online service for updates on order. Order did take longer than expected for delivery, however, the customer service representative was very helpful once I made phone contact.
19. august 2025
Poor service first order got cancelled…
Poor service first order got cancelled and no one notified me and got no response back
Then I tried to order another product and unfortunately had to return it but followed the correct process and no one responded so it’s essentially forcing me to keep the product when they have a return guarantee. I love the selection of products but. I was a first time customer from Hawaii and that was what initially made me purchase something .
17. august 2025
I contacted customer service when USPS…
I contacted customer service when USPS tracking showed that my frames had been delivered to the wrong state. My problem was remedied within a week, and I received my frames a week later.
22. juli 2025
Excellent Experience!!
21. juli 2025
Amazing Experience! Will return
My experience was amazing! My glasses came super quick and the customer service was exceptional
15. juli 2025
Five stars!!
From a person who has ordered glasses off many different sites I have to say hands down this one has been the best! I’ve ordered two different frames from them, both of which fit perfectly! Not to mention the fast and friendly service. I will definitely be a returning customer, 5 stars all around!!!!
16. juni 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.