Warning: Zero customer service & absolute ignorance after sending the wrong item!
I have been trying in vain to reach customer service for many weeks now—without any success.
I bought a pair of shoes here where the product image in the shop was simply wrong. Naturally, I received a different item than what was shown. Errors happen, which wouldn't normally be a big deal. I informed the store right away. They subsequently updated the image on the website, but completely ignored my inquiry!
Since I received no reply, I returned the item at my own expense and informed the store via email and Instagram. The result: absolute radio silence. No reaction on any channel whatsoever.
A ridiculous, easily solvable issue is simply being swept under the rug here. I strongly advise everyone against buying from this shop! Given this outrageous behavior, I am now left with no choice but to seek legal advice.






