I have been bringing my daughter to swimming lessons at Downham Leisure Centre for 3 years, making myself a regular visitor. However, the showers and changing rooms areas are consistently unclean; the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I just wanted to say a big thank you to Yannic for the induction class today. It was such a great introduction to the gym! You explained everything so clearly and made me feel really comfortable and... Se mere
Virksomheden har svaret
Yannic at the reception was really helpful in getting my two girls signed up for swimming lessons. He was really patient with me while my kids were running wild. Thank you your great service and kindn... Se mere
Virksomheden har svaret
Sara Rawlinson's customer service was excellent. I would rate the leisure staff a 1 star if it's not for Sara. After realising my teenage kid sign up an on going membership which wasn't used for a... Se mere
4,5
Fremragende
188 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thieves
So, I saw that my local leisure centre was offering a three week trial, which I thought I'd find useful, as I wanted to start using a leisure centre but didn't know if I could fit it into my day.
It turned out that I couldn't (didn't use the place at all) so requested to cancel. The response I got back was a confirmation that my "subscription" had been cancelled and would end in 12 months time. I never agreed to a 12 month subscription, and I was sent absolutely nothing in the way of a confirmation that I'd entered into a 12 month subscription that I wouldn't be able to get out of. My requests to stop this have since been ignored and instead, had extra admin charges added on and various threatening emails.
This is very underhanded and dishonest behaviour. What is the point of three free weeks if you have to pay for 12 months anyway? Absolutely none whatsoever.
Disgusting.
15. juni 2022
Uopfordret anmeldelse
Besvarelse fra Leisure Centre
Please accept our sincere apologies for the delay in responding to your review and for any disappointment and frustration caused. We offer a choice of flexible and 12 month fixed memberships and all customers need to agree to our terms and conditions for a membership agreement to be created. Without agreeing to the terms and conditions the membership would not have been set up. Email confirmation should have been sent to you when you agreed to the terms of membership. However we can certainly look into your case further, if you could please email us directly on Marketing@parkwood-leisure.co.uk with your full name and the local leisure centre that you joined. We look forward to hearing from you.
Rubbish website
Rubbish website. Useless.
Extremely poor user experience of the website. It seems I cannot book an activity online at my local centre through this website. I have to phone up instead!
Someone somewhere is being paid a lot of money to manage this website and it's totally useless. Example, I cannot see when a court (badminton or squash) is free to book. Over the phone I'm told that the local clubs blanket book them from 19:30 until 21:30 on a number of days, depending on competitions etc, so which evening can I book one? When would you like? I don't know - I'd like to see them so I can make a selection... on and on it goes with me and the receptionist each suggesting days and times which goes on for many minutes, he then has to put me on hold 'cos he's got customers queued in front of him and has to deal with them and so on. Total rubbish system.
24. november 2021
Uopfordret anmeldelse
Having been using this leisure facility…
Having been using this leisure facility for a few months now , I only use the indoor cycling virtual and with an instructor sometimes , the virtual system was working well end of 2019 but I have been there 4 weeks in a row now and every time the virtual screen did not come down , The staff are aware of this and a couple of times refunded my money .
The 3rd time I got a refund and I was given a complimentary class when I went to use this again the screen did not come down 😡😡😡 this time I complained to management and head office and was assured it would be looked into , they would get back to me but they didn’t !! Eventually after leaving feedback on the phone app I have I got a reply from a guy called SIMON JAMES who offered me several free passes if I contact his email which I did and left my address and asked him when the system would be up and running as I was keen to resume use , he didn’t answer ! So today 15th March 2020 I went and used one of the free passes and the receptionist assured me it was working , I got in the studio and I think a guy called Chris Goodwin was attending the machine and told me it wasn’t working 😡😡 by this time I am fuming 😤 he is aware of the situation and me being messed around !!
The left hand does not know what the right hand is doing in this place or the left hand doesn’t care what the right hand is doing which is more to the point otherwise head office would have contacted me !!
This leisure facility is rubbish in my opinion stay away
15. marts 2020
Uopfordret anmeldelse
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