LEGAMI Anmeldelser 

Besvarelse fra LEGAMI

For 20 timer siden

Dear Customer,
we chose to introduce the Blind Box to make every purchase even more engaging. The element of surprise adds a sense of discovery and makes the Halloween collection even more special. Erasable Pens have always been among the most collected and traded products in the LEGAMI community: with this new feature, we want to make discovering and hunting for the Magic Limited Edition even more fun.
Thank you for sharing your experience with us. Every piece of feedback is valuable and helps us grow and improve.
Legami Customer Service Team

Besvarelse fra LEGAMI

For 1 dag siden

Hi Sandrine,
Thank you for sharing your feedback. We are sorry to hear that you experienced difficulties applying the 50% shipping discount coupon and understand your disappointment.

Please note that, if the coupon has not been used, it should still be available for you to apply to a future order. Should you need any assistance before completing your next purchase, we kindly invite you to contact us through the contact form available on our website. We will be happy to help you and to resolve the issue before you finalize your order:
https://www.legami.com/en-gb/page-contactUs.html

Thank you,
Legami Customer Service Team

Besvarelse fra LEGAMI

For 20 timer siden

Hello Eliza,
We are sorry to hear that your experience did not meet your expectations.

Our Halloween Blind Boxes were designed to make the thrill of discovery even more special. Each box contains a pen that is assigned completely at random and, for this reason, it is possible to receive duplicate designs even when purchasing multiple Blind Boxes.
The chance of finding the Magic Limited Edition is based on statistical distribution and does not guarantee that it will be found.

Thank you for sharing your experience with us. Every piece of feedback is valuable and helps us grow and improve.
Legami Customer Service Team

Besvarelse fra LEGAMI

For 1 dag siden

Hi,
Thank you for sharing your feedback and we are very sorry to hear about your experience.

Should you wish to receive assistance regarding the damaged pens, please do not hesitate to contact us through the contact form available on our website. We will be happy to help you and find a suitable solution:
https://www.legami.com/it-it/contattaci-contactUs.html

Thank you for your collaboration.
Legami Customer Service Team

Besvarelse fra LEGAMI

For 1 dag siden

Ciao Monica,
Grazie per aver condiviso con noi la tua esperienza. Ci dispiace sapere che la tua visita nel nostro punto vendita non abbia soddisfatto le tue aspettative.

Al momento non realizziamo pacchi regalo direttamente in Boutique, ma offriamo la possibilità di acquistare confezioni regalo dedicate per permettere ai clienti di preparare il proprio regalo in un secondo momento. Comprendiamo tuttavia che, nel tuo caso, avresti apprezzato almeno una soluzione alternativa per trasportare gli articoli acquistati e ci dispiace che la proposta ricevuta non sia stata in linea con le tue aspettative.

Ti ringraziamo per aver condiviso questo feedback in quanto segnalazioni come la tua sono molto preziose perché ci permettono di migliorarci continuamente. Speriamo di poterti accogliere nuovamente in futuro e offrirti un'esperienza più soddisfacente.

Grazie,
Legami Customer Service Team

Besvarelse fra LEGAMI

For 1 dag siden

Hello Claudia,
our shipping rates are based on the quality of service provided by our couriers, who are committed to delivering your order as quickly and reliably as possible.
Thank you for sharing your feedback with us.
Legami Customer Service

Besvarelse fra LEGAMI

For 21 timer siden

Hi Mirjam,
Thank you for taking the time to share your feedback with us and for your enthusiasm for our Erasable Pens and the Halloween Edition.

We are sorry to hear that the purchasing experience did not fully meet your expectations. The Blind Box format was introduced to make each purchase even more engaging, adding an element of surprise and making the Halloween collection even more special. Erasable Pens have always been among the most collected and traded products within the LEGAMI community, and this feature was designed to make discovering the Magic Limited Edition even more fun.

Regarding the purchase limit, to ensure everyone has a chance to enjoy our new product Blind Box, we established the following purchase limit of 5 units per order on our website.

As for shipping costs, these are calculated based on the quality of service provided by our courier partners, who work to ensure that orders are delivered as quickly and reliably as possible.

We truly value your comments and suggestions, as they help us improve both our products and our customers' shopping experience.
Kind regards,
Legami Customer Service Team

Besvarelse fra LEGAMI

For 1 dag siden

Ciao Georgia,
Ci dispiace sapere che non sei rimasta soddisfatta della tua esperienza d'acquisto e per le difficoltà riscontrate durante il processo.

Ti ringraziamo per aver trovato il tempo di condividere con noi il tuo feedback per permetterci di migliorare continuamente il servizio offerto.

Cordialmente,
Legami Customer Service Team

Besvarelse fra LEGAMI

For 1 dag siden

Hello Hélène,
we chose to introduce the Blind Box to make every purchase even more engaging. The element of surprise adds a sense of discovery and makes the Halloween collection even more special. Erasable Pens have always been among the most collected and traded products in the LEGAMI community: with this new feature, we want to make discovering and hunting for the Magic Limited Edition even more fun.

Thank you for taking the time to share your feedback. It is always valuable for us to receive comments and opinions from our customers, whether positive or constructive, as they help us continue to improve our services.

Best regards,
Legami Customer Service Team