Spacious, very clean, and perfect for a family stay with plenty of room to relax after a day outdoors. The location was excellent — quiet and convenient, yet still close to Whistler Village. It was ea... Se mere
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Se, hvad kunderne siger
I had to connect with Leavetown's team ahead of a stay and they were simply wonderful to deal with. They replied very fast, took the time to reply to every question we had, and were so nice to us fro... Se mere
Virksomheden har svaret
Tolles Appaetment in einem großen Hotel. Die Hotelanlage ist klasse mit 24h Rezeption, Tiefgarage und Pools inklusive Entertainmentprpgramm wie Aquafitness und Bar mit live Musik. Hat uns sehr gefal... Se mere
Virksomheden har svaret
Perfect location for our annual mother daughter ski trip. Condo was quiet, clean, plenty spacious for just the two of us. We enjoyed the outdoor hot tub. Free bus shuttle to Banff and Lake Louise redu... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Finding a great vacation rental should be the easy part of your trip. At Leavetown, it is. We offer thousands of properties across Canada, the USA, the UK, and France, from cozy mountain cabins to beachfront escapes and city apartments worth staying in. Whatever your destination, we have options. We're 100% employee-owned, and it shows. Our guest support team is available 24/7 by phone, email, or chat, made up of real people who are genuinely invested in making your stay great. Not bots. Not a ticketing queue. Actual humans who pick up. Every booking comes with our best price guarantee. Find a better rate elsewhere and we'll match it. Staying longer? Our extended-stay rates make remote work and longer adventures genuinely affordable. Your next trip should be memorable for the right reasons. We make sure of it.
Kontaktoplysninger
Suite 400 319 W. Hastings St. , V6B 1H6, Vancouver, Canada
- +18779021616
- hello@leavetown.com
- leavetown.com
4,6
Fremragende
106 anmeldelser
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This company marketed a property for…
This company marketed a property for rental, at Vilar Do Golf Resort in Quinta Do Lago, with a representation on the Airbnb listing which stated: “baby accessories and accessibility aids: complimentary and available on request.”
The resort repeatedly failed to confirm availability of a cot, which is essential for my young son, leaving me no alternative but to cancel the booking and raise a complaint via Airbnb.
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra Leavetown
Thank you for your review. We would like to mention a few important points and appreciate the opportunity to clarify the situation.
The listing clearly states: “Baby accessories and accessibility aids: complimentary and available on request.” This wording means that these items may be requested by guests but are subject to availability and cannot be guaranteed in advance, which is standard practice across the hospitality industry.
When you contacted the resort regarding a baby cot, the property team explained their policy that they are unable to guarantee cots prior to arrival due to internal procedures and liability considerations. However, they also noted that in the vast majority of cases, a cot is available when requested.
You cancelled your reservation prior to arrival, and the stay therefore never took place. We always aim to communicate property policies clearly and work closely with our partners to provide accurate information to guests.
We had a great stay
We had a great stay. Beautiful area. The hot tub was fantastic. As mentioned in the other reviews, there are not many restaurants or stores nearby. We stopped in Smyrna on our way for groceries and it was an easy drive to the Caverns for a show. Would definitely stay again."
25. februar 2026
Besvarelse fra Leavetown
Thank you for your wonderful review. We’re so glad you had a great stay and enjoyed the beautiful area and the hot tub. We’d love to welcome you back again anytime!
Lovely stay at Vilar do Golf
Lovely stay at Vilar do Golf, the accommodation, onsite shop and cafe were excellent. Staff couldn’t be more helpful 10/10
27. februar 2026
Besvarelse fra Leavetown
Thank you so much for your lovely review. We’re delighted to hear you had a lovely stay and enjoyed the accommodation, onsite shop, and café. It’s especially wonderful to know the team made such a positive impression. We hope to welcome you back again in the future!
Besvarelse fra Leavetown
Thank you for your review. We’re pleased to hear you found the booking process easy, received swift responses to your queries, and enjoyed the accommodation. We’d be happy to welcome you back again!
We had a really lovely stay at this…
We had a really lovely stay at this lodge. It was spotlessly clean, tidy, and thoughtfully laid out, which made it feel welcoming from the moment we arrived. The space worked really well for us as a family — having a TV in the bedroom was a real bonus, especially with our child sleeping on the sofa bed in the lounge. It meant we could properly relax in the evenings without disturbing anyone. We also made great use of the pool and the leisure centre facilities — everything was well maintained and added so much to the break. All the staff we encountered were genuinely friendly and helpful, which made the whole experience even better. We’d happily stay again and would definitely recommend it to others.
20. februar 2026
Besvarelse fra Leavetown
Thank you for sharing such a lovely review. We’re delighted to hear you enjoyed a relaxing and comfortable stay, and that the layout worked so well for your family. It’s great to know the cleanliness, pool and leisure facilities, and the friendliness of our team all contributed to a positive experience. We truly appreciate your recommendation and would be happy to welcome you back again!
Wonderful Human Interaction!
I love the personal, human interaction! I really appreciated the patience Janine showed while I was on the phone with her. I asked about different options that would fit my budget and accommodation preferences, and she was so sweet and kind throughout the whole process. I definitely recommend Leavetown!
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Leavetown
Thank you so much for your lovely review! We’re truly happy to hear that you appreciated the personal, human interaction and felt supported throughout the process. Providing patient, friendly, and thoughtful assistance is very important to us, and it’s wonderful to know that this made a positive difference for you. Thank you for recommending Leavetown — we really appreciate your kind words and hope to have the pleasure of welcoming you again in the future!
Besvarelse fra Leavetown
We’re so glad to hear you were happy with your choice. It’s wonderful that you enjoyed the condo and our services. We’d be delighted to host you again anytime!
"Great location in Banff AB
"Great location! Bus stop right in front. Great customer service! The place was spotless and every employee we interacted with was friendly and helpful. Highly recommend staying here anytime!"
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Leavetown
Thank you for your kind words. We’re thrilled you enjoyed the convenient location and found the space spotless. It’s also wonderful to hear that our team made a positive impression. We truly appreciate your recommendation and would love to welcome you back anytime!
We really enjoyed our stay
We really enjoyed our stay. The hot tub and sauna were great. The space in our unit was perfect for our group. The appliances in the kitchen were functional. Will stay again!
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Leavetown
We’re so happy to hear you enjoyed your stay! It’s wonderful to know the hot tub and sauna were a highlight and that the unit suited your group well. We’d love to host you again in the future.
We loved our place in banff
We loved our place in banff . Close enough to town but far enough away for a beautiful view of the mountains . Easy to get to . Very clean .
22. januar 2026
Besvarelse fra Leavetown
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the beautiful mountain views, convenient location, and cleanliness of the space. It was a pleasure hosting you, and we hope to welcome you back in the future.
Me sentí muy complacida con el tiempo…
Me sentí muy complacida con el tiempo pagado por estar en el resort; primero, el apto estaba bien limpio, con todo lo que se necesita para pasar una estancia saludable y tranquila. La cocina bien equipada, así como los baños, también tienen toallas, colchas y almohadas extra.
La opción de pescar fue maravillosa; en el pier se pesca bien, incluso tienen agua, cuchillos y tablas para limpiar y lavar los pescados Tienen cancha de tenis y una piscina limpia y muy buena. Está en el medio de varios restaurantes y marinas. la playita esta muy rica y lo bueno es que es particular. No hay personas extras bulliciosas allí Para los que nos gusta la paz y tranquilidad, el lugar es perfecto.
18. januar 2026
Besvarelse fra Leavetown
Muchas gracias por su amable reseña. Nos complace saber que disfrutó de la limpieza, las comodidades y la tranquilidad del resort, así como de las instalaciones de pesca y la playa privada. Agradecemos enormemente sus comentarios y esperamos darle la bienvenida nuevamente en el futuro.
The host was really great with…
The host was really great with everything! There were timely auto-sent notes with all the information you need...but when my travel plans were messed up due to flight issues and missing baggage, they really stepped up and were in communication with me working on a solution. Leavetown Vacation's really provided superb customer service. I stay in a lot of short term rentals and they are top notch!
4. januar 2026
Besvarelse fra Leavetown
Thank you so much for your kind words. We’re really glad we could assist during the unexpected travel challenges and that our communication and support made a difference. Providing top-notch service is very important to us. We would be happy to welcome you back again!
Le logement et les avantages proposés…
Le logement et les avantages proposés correspondaient à l'annonce.
Résidence calme emplacement de l'appartement super vu sur la montagne. Station familiale et pratique pas eu besoin de prendre sa voiture pendant le séjour.
4. januar 2026
Besvarelse fra Leavetown
Merci de nous avoir fait part de vos commentaires. Nous sommes ravis d'apprendre que l'hébergement et les équipements ont répondu à vos attentes et que vous avez apprécié le calme du cadre, l'emplacement idéal et la magnifique vue sur les montagnes. Nous espérons que vous passerez un agréable séjour et serions heureux de vous accueillir à nouveau.
I will come back for sure
I will come back for sure. The space was tidy, a few nice perks, access to hot pools, and easy to get everywhere. Thanks for a great stay. The little extras really made this quite nice.
6. november 2025
Besvarelse fra Leavetown
Thank you for your wonderful feedback. We’re so happy to hear you enjoyed the space, the little extras, and the access to the hot pools. It’s great to know everything made your stay comfortable and convenient. We look forward to welcoming you back in the future!
An exceptional resort
An exceptional resort! Close enough to town to enjoy everything we wanted yet far enough away to seem excluded. Friendly helpful staff and amazing views rounded out a great stay!
23. oktober 2025
Besvarelse fra Leavetown
Thank you for your lovely review. We’re so pleased you enjoyed the location, views, and the service from our team. It’s great to hear the resort provided the perfect balance for your stay. We hope to welcome you back again soon!
I like the Banff Rocky Mountain resort…
I like the Banff Rocky Mountain resort condos, great to have the kitchen/seating areas - good to hang out together, and the booking /check in process was easy
3. november 2025
Besvarelse fra Leavetown
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the comfort of the condos and the convenience of having a kitchen and seating area to spend time together. It’s also great to know the booking and check-in process was smooth. We’d be happy to welcome you back anytime for another stay!
They will nickle and dime you so beware.
We had a nice stay until we left the property and received an invoice for $25 for excessive cleaning, which were due to crumbs left on the stove. There was no vacuum on the premises to vacuum up a mess nor was their a drying rack to allow cleaned dishes to dry so we had to leave drying dishes on the stove which they took for being dirty. They will nickle and dime you for additional charges so beware.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Leavetown
Thank you for your feedback. We’re glad to hear you had a nice stay overall, though we’re sorry that your departure experience left you feeling this way.
The additional cleaning fee was applied due to the condition the property was left in. Our team noted excessive crumbs on the stove that could have been easily wiped up, as well as dishes placed on the stove that did not appear clean. In addition, the trash bin was found to be overflowing, with extra rubbish left on the floor. These factors required additional cleaning time beyond our standard turnover.
We always aim to be fair and transparent with our charges, and these fees are only applied when extra cleaning is necessary. We do appreciate your feedback regarding the availability of cleaning supplies and dish drying options, and will take this into consideration for future improvements.
Cancelled reservation day of
Worst experience ever, do not book with them . They cancelled my reservation day of booking +two hours before arrival. On the website there was a crib available, and leading up to the booking they said that a crib cannot be guaranteed. I asked them over and over to either tell me if there was a crib or not prior to arrival, to which they refused. I described this akin to booking a four bed apartment and being told beds were subject to availability but not telling us if there would be a bed day of. They cancelled so I would not leave them a bad review and left us without accommodation. This trip was for my baby to meet my dying grandfather and the whole family are devastated. DO NOT BOOK WITH THEM! They are heartless, cold and cruel individuals.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Leavetown
Thank you for your feedback. To clarify, we did our best to communicate clearly ahead of your arrival that a crib/cot is not guaranteed, as it is subject to availability. We understand how important this was for your stay, which is why we offered the option to cancel free of charge while you were still within the cancellation window if the arrangement did not meet your needs.
Unfortunately, due to the nature of the communication that followed, including repeated threats and inappropriate language toward our team, the matter was escalated to Airbnb support. After reviewing the situation, Airbnb made the decision to cancel the reservation and issue a full refund.
We want to assure you that cancellations are never taken lightly, and this action was only taken after careful consideration and in line with platform policies to ensure the safety and wellbeing of both our guests and staff.
We do sincerely regret the inconvenience caused and wish you and your family all the best.
Fuyez !!
Fuyez !!! Ne réservez jamais avec eux, pour votre santé mentale, physique et financière.
Logement non conforme à la description et aux photos, services de linge et de serviette non compris et non précisé dans l’annonce, uniquement sur les conditions d’arrivée une fois le paiement effectué = pratique commerciale trompeuse et frauduleuse + publicité mensongère
Donc 10€ pour les derviettes de bains et 12€ par lit, le tout en supplément bien sûr
Le four est sur le meuble de l’ordinateur à côté de la télévision
Le logement est minuscule alors que la photo vous montre un duplex lumineux...
Ne passez pas par cette entreprise pour vos vacances
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Leavetown
Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.
Nous tenons à préciser que notre annonce indique clairement : « Plusieurs de ces appartements sont disponibles et chacun est décoré individuellement. Les photos présentées sont une représentation de l'appartement que vous recevrez. » Ainsi, les clients sont informés avant la réservation que la décoration et l'agencement peuvent légèrement varier d'un appartement à l'autre. Tous les frais supplémentaires sont également indiqués clairement dans l'annonce avant la confirmation de la réservation.
Nous sommes également désolés d'apprendre que l'agencement de l'appartement ne vous convenait pas. Si vous nous aviez contactés pendant votre séjour, notre équipe se serait fait un plaisir de vous aider et d'étudier les possibilités de vous reloger dans un autre appartement disponible, si possible.
Le confort de nos clients est primordial et nous les encourageons toujours à nous contacter pendant leur séjour afin que nous puissions résoudre tout problème immédiatement.
Margaritaville
Lauren was very helpful with figuring out our next vacation stay. Her knowledge and kindness really made us pleased and wished more were like her. Moving forward we will make sure to always reach out to her!
8. juli 2025
Besvarelse fra Leavetown
Thank you so much for your kind feedback, Kyle! We’re thrilled to hear that Lauren was so helpful in planning your next vacation. Our team is always here to help, and it’s wonderful to know you felt supported and well taken care of. We look forward to assisting with your future getaways!
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