The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... Se mere
Virksomheden har svaret
Lokation
Skift lokation3 - 4 Iron Gate, DE1 3FJ Derby, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at eas... Se mere
Leaders has always been super convenient when it came to renting the property also not to forget Gema has been incredibly supportive from start to finish. Even when I ran into a few issues after mov... Se mere
Virksomheden har svaret
Never deal with Leaders! They totally unprofessional, do not follow any legal guidelines and find it hard to be honest! Tenants beware they will take your deposit and then make sure you don't get it... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Leaders - Derby
Skrevet af virksomheden
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Skrevet af virksomheden
- Whether you are looking to sell or let your home, our teams are on hand to help.
Kontaktoplysninger
3 - 4 Iron Gate, DE1 3FJ, Derby, Storbritannien
4,1
God
188 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great communication and efficient…
Great communication and efficient friendly service.
Very impressed.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Hi there,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Easy to deal with
We work with Leaders as a contractor and have always had a good experience.
Georgina is our main point of contact and she is very professional and easy to work with.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Dear Scott B
We greatly appreciate your 5-star review and the time you took to share your experience with Georgina. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Well organised team – Great to work with as a contractor.
We’ve been working with Leaders as a contractor, primarily carrying out compliance works across a number of their properties. Georgina originally introduced us to the team and has been great to deal with from the management side — very organised and good at keeping things moving when multiple jobs are on the go.
On a day-to-day basis we mainly deal with the three J’s — Jas, Jay, and Junafe — who are all very helpful property managers and straightforward to work with when coordinating jobs. Overall everyone in the team has been great to deal with and we’re looking forward to continuing to work with them going forward.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Dear Ths Property Maintenance, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Besvarelse fra Leaders - Derby
Dear Joseph Jennifer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Good and helpful
Good in terms of communication and understanding of the tenant needs
26. februar 2026
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Besvarelse fra Leaders - Derby
Dear Paula Balde
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
They are very detailed and efficient.
They are very detailed and efficient.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Dear Kurya Wasa-Isidahomen, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Paige Edward
I found the manager of my properties Paige Edward very courteous efficient and very helpful
20. februar 2026
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Besvarelse fra Leaders - Derby
Dear Shoukry Gayed We greatly appreciate your 5-star review and the time you took to share your experience with Paige. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Improved customer services and…
Improved customer services and relations for tenants over the past few years. Online use for portal is very helpful. Iron Gate branch in Derby is very good.
31. december 2025
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Besvarelse fra Leaders - Derby
Dear Samantha B, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Their attention to detail is one in a…
Their attention to detail is one in a million, excellent services and always take their tenant arising matter as priority till the solution is provided.
30. november 2024
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Besvarelse fra Leaders - Derby
Dear Adetola, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
They understood my urgency to move in…
They understood my urgency to move in and supported me with that.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Dear Chetna Dobhal, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
We are very happy with Leaders
We are very happy with Leaders. We had a change of tenant and the Leaders team were very helpful in the process. We would recommend them.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Dear Colin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Very good service
I've rented my property through Leaders for 12 years and have been through 3 changes of tenant. Each change has been handled professionally and efficiently. I would certainly recommend them.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Dear Dave W We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Besvarelse fra Leaders - Derby
Dear Sabrina We greatly appreciate your 3-star review and the time you took to share your experience with Us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Extremely Disorganised and Useless
Extremely Disorganised and Useless – A Stressful Experience
My experience with Leaders was deeply disappointing. When I moved into a new property on June 6th, they automatically passed my details to OVO without my consent, creating an account in my name and causing months of unnecessary problems.
Due to negligence, an incorrect meter reading was sent to the energy supplier, which remains unresolved even after more than five months. Throughout this period, Leaders offered no support. Instead, they contacted me to say that OVO was charging the landlord over £200 and insisted that the responsibility was mine, even though I had already sent the correct readings and paid the amount due for 5 days.
Every time I contacted them for clarification, the answers were vague, useless, or contradictory. Instead of helping to resolve the problem they themselves created, they simply shifted the blame. This lack of accountability caused me a great deal of stress and wasted time.
In my experience, Leaders proved to be disorganised, negligent with client information, and completely unhelpful when problems arose. I strongly advise others to be cautious when choosing this company as a real estate agent.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Dear Gilberto Pedon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
They never get back to you.
They never get back to you.
Dont waste your time with Leaders.
25. juni 2025
Uopfordret anmeldelse
Absolutely poor service throughout
Absolutely poor service throughout, property managers ,senior mangers not one should be in that role. This company lost me money and charged me for a service they didn’t provide. Stay well clear don’t waste your time or money
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Dear Rich
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Professionally managed company
The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager as all of our issues were handled very fast snd effectively. Thanks Jaspreet (Jass) for being a quick problem solver. Best wishes.
18. maj 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Jas is the best she's very helpful
Jas is the best she's very helpful, kind and does her best to get the job done. And has emphatic to words other thanks again Jas and to Leaders .🎖
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Jas has been really helpful as our…
Jas has been really helpful as our property manager. She has always provided the best of services while managing the property.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic service from Property Manager
From the initial enquiry ,the service from Leaders has been fantastic.
Having an allocated Property Manager has made the service outstanding. Jaspreet is fantastic, providing a professional and personal service .
Her excellent communication , going above and beyond with any issues is very much appreciated.
Jas you are a star 🌟
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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