LeadDelta Review – Awful Customer Service & Impossible to get your money back
I signed up for LeadDelta, but within hours, I realized it wasn’t what I needed. I immediately reached out to cancel, thinking it would be a simple process. Instead, I was met with one of the worst customer service experiences I’ve ever had.
First, they were dismissive and rude, acting like I was being unreasonable for wanting to cancel on the same day I signed up. They kept deflecting my request instead of just processing it. After my second email, they completely ignored me. No response, no help—just silence.
I should’ve read the reviews (stupid me) before subscribing because their reviews are so bad. Turns out, I’m not the only one who’s had this experience. On top of that, nowhere on their website does it say that removing LinkedIn connections will take days and days—but of course, you have to pay upfront before you find that out.
At that point, it was clear they had no intention of letting me cancel, so I had to dispute the charge with my bank. It’s ridiculous that a company forces customers to go through their bank just to stop a subscription. If a business refuses to process a simple cancellation and treats customers with such disregard, that’s a huge red flag.
If you’re considering LeadDelta, think twice. Unless you want to deal with rude, uncooperative support and a company that makes it impossible to cancel, I’d strongly recommend staying away.
Response to LeadDelta:
The free trial only lets you remove 25 connections, and it happened instantly, which is why I was interested in the service. However, the full service has a daily removal limit of 2-80, which wasn't clear before I subscribed.
The daily removal limit should be clearly visible on the payment page, not buried many pages deep. This lack of transparency is concerning.
So what's wrong with replying to the email? Customer service is a job, but I'm a busy person (as probably you are) and can't just jump on a random phone call like that, unfortunately. You ignored my emails after I said I'm not able to do a phone call, but I can chat in the email.
Of course, my review is not pleasant but based on my experience and the truth. Please do not mix my words up.
With all being said, $14 dollars for you (as a company) is nothing and a lot for me. You wouldn't have to go through all this if you'd listened to your potential customer and just refunded my $14 dollars. As you said yourself, it's just $14 dollars, which is not worth the reputation.
I don't understand the point you made in the last sentence. It's fair to give a refund to a person who tried the service, didn't like it, and give them a refund. That's what most reputable businesses do. I'd follow their lead if you want to be successful and don't spend your time arguing with clients.
26. marts 2025
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