Laundrapp Anmeldelser 2.390

TrustScore 2.5 ud af 5

2,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I spent 130 on servises, they lost my suit trousers, pyjama bottoms, some stuff came back unclean, told me it was my fault, could make the driver understand, they told me it was my fault, they don't e... Se mere

Bedømt til 5 ud af 5 stjerner

Used City Laundry App service while staying in a hotel in London. Picked up at short notice by 1pm and returned at 6pm same day. Laundry perfectly cleaned, dried and folded. Staff allowed me to pay... Se mere

Bedømt til 1 ud af 5 stjerner

Returned a wash with black dye leaked all over it then said they wouldn’t talk to me because the care labels didn’t match the service (they did) before arranging the items to be picked up & re cleaned... Se mere

Bedømt til 1 ud af 5 stjerner

You will be OVERCHARGED and sold a service you did not ask for. Shirts returned with stains on the collars and cuffs and frequent late deliveries. I would AVOID using laundrapp at all costs. It is... Se mere

Virksomhedsoplysninger

  1. Renseri
  2. Møntvaskeri
  3. Vaskeri
  4. Vaskeservice

Skrevet af virksomheden

Laundrapp is the UK’s leading online laundry and dry cleaning service, offering unparalleled levels of quality cleaning right across London and in 16 towns and cities in England and Scotland. Our top laundry service replaces the need for using your local laundrette or dry cleaner and offers a quick and convenient pick-up service direct from your home. Our free, award-winning app is available on both iOS and Android devices, however, you can also place your order online through our website.


Kontaktoplysninger

2,5

Under middel

TrustScore 2.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Do not use this app/service

It takes a lot to collect and to deliver back my skirts not completely washed and ironed. I do not recommend to use this app/service.

8. juli 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Marcela,

Thank you for your feedback.

We sincerely apologise for the negative experience you have had with the service. This is certainly unacceptable so we will address this with our facility team and we will make sure that feedback is given so that improvements can be made.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 1 ud af 5 stjerner

Bad service

Bad service, not washing items in the correct way and too much time to deliver back to me

8. juli 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Zouichiku,

Thank you for your feedback

We are so so sorry that you were not satisfied with the service we provided. We sincerely value your feedback as this helps us move in the right direction.

You have our word that feedback will be given to our facility team so that improvements can be made.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Easy to manoeuvre

2. juli 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Sharley,

Thank you so much for your amazing feedback!

We are so glad to be of service and we appreciate the feedback you provided.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Very efficient service

30. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Anna,

Thank you so much for your amazing feedback!

Your satisfaction is our goal and we are looking forward to serving you again.

Kind regard,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Great service

Great service. I cant live without them

27. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Richard,

Thank you so much for your amazing feedback. we are so glad that you are satisfied with the service we provided!

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Easy to organise and extremely…

Easy to organise and extremely convenient way to tick off the laundry and dry cleaning chores off of your 'to do' list without having to leave your home. Items returned clean and well pressed at a time that suited me.

26. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Maria,

Thank you so much for the 5-star review. We are more than happy yo take care of your laundry and dry-cleaning needs!

Kind regards,

Sam from the Laundrapp Team

Bedømt til 3 ud af 5 stjerner

My clothes were cleaned up to standard…

My clothes were cleaned up to standard but in terms of pick up time and drop off times were very bad an not on time

26. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Jermail,

Thank you for your feedback.

We sincerely apologise for the negative experience you have had with the service. We want to let you know that we take punctuality very seriously so we we will make sure that this is addressed immediately so we can prevent this from happening again.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 4 ud af 5 stjerner

A mixed bag

Easy to place an order. Being a pickup service, it is convenient. However beware they can change your order if they think you have put something else in your bag (which was not the case with me) and charge more than you planned to pay. The customer service dealt well with my queries. Cleaning itself was fine.

26. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Jonathan,

Thank you so much for the 4 stars! We are looking forward to serving you again in the future.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Easy to use with good availability

24. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Karen,

Thank you so much for your amazing feedback. You have certainly made our day!

We are hoping to serve you again in the near future.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Bedding …

I had to use this service as the bedding wouldn’t fit in my washing machine. The item was picked up and delivered on time and the driver was friendly and helpful

24. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Lyn,

Thank you so much for the 5 stars. We are so glad that you were satisfied with the service we provided. Your satisfaction is our goal!

Kind regards,

Sam from the Laundrapp Team

Bedømt til 1 ud af 5 stjerner

I've never felt compelled to write a…

I've never felt compelled to write a review of any kind before. I've been a customer of Laundrapp for sometime, not any more. After they emailed to "update my order" I asked for the items to be returned as they were. I didn't want to pay £6 to have a women's shirt ironed when a man's shirt costs a fraction of that. Two days later I received a reply stating it was too late and the items had already been cleaned and the money taken from my card despite me not having given them authority to do this. I raised a dispute with my credit card company who refunded me the money, well done Am Ex, perhaps Laudrapp could learn a thing or two about customer loyalty.. Will be moving on to ihateironing.com from now on.

23. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hi Jess,


I am terribly sorry for the mix up here. Unfortunately, there was a delay in responding to your query due to staffing issues. One of our team has reached out to you via email to try to resolve this.

Kind regards,

James


Bedømt til 5 ud af 5 stjerner

Very convenient & decent ironing.

23. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Aileen,

Thank you so much for your amazing feedback!

We are happy to be of service and we are looking forward to serving you again in the future.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Great service

Great service, always on time and the products always come back pristine!

23. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Noah,

Thank you so much for the 5 stars!

We sincerely appreciate your feedback and we are hoping to serve you again in the future.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Easy to use app

Easy to use app, good price and decent discount for first time use

22. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Jasmine,

Thank you so much for your amazing feedback!

Your satisfaction is our goal and we are looking forward to serving you again.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 4 ud af 5 stjerner

My duvet cover got damaged once but…

My duvet cover got damaged once but otherwise I am very happy with the service. So convenient.

19. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Saori,

Thank you for your feedback!

We are so sorry that your duvet cover was damaged. This is certainly not a common issue with our service so you have our word that this issue was addressed and we will make sure that this does not happen again.

We are looking forward to serving you again in the future.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Simple quick and efficient service

Simple quick and efficient service, loving it

19. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Sunny,

Thank you so much for your feedback!

We are extremely glad that you are satisfied with the service we provided.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 3 ud af 5 stjerner

Generally good service

Generally good service. Drop off was not so good. Left items outside which is not great but one time mistake I hope. Worth a try

19. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello James,

Thank you for your feedback.

We sincerely apologise for the negative experience you have had with the service. What happened was indeed unacceptable so you have our word that our agent will be given feedback regarding this and we will make sure that this does not happen again.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 4 ud af 5 stjerner

It’s just simple

Easy to book, easy and convenient pick up. What’s not to like. Good work Laundrapp

18. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Nick,

Thank you so much for your 4 stars!

We are happy to be of service and we are looking forward to serving you again in the future.

Kind regards,

Sam from the Laundrapp Team

Bedømt til 5 ud af 5 stjerner

Laundrapp is a great app

Laundrapp is a great app. I never had issue with my orders, the staff are kind and the price is fair. I really recommend.

18. juni 2020
Uopfordret anmeldelse
Laundrapp-logo

Besvarelse fra Laundrapp

Hello Juliana,

Thank you so much for the amazing feedback!

Your satisfaction is our goal and we are looking forward to serving you again.

Kind regards,

Sam from the Laundrapp Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere