I’ve had my pet insured with Lassie for a few months now and it’s been a relief compared with our previous insurer. Signing up was quick and the pricing felt clear from the start, with no confusing... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Awesome and easy-to-use app! Straight-forward and transparent pricing. Super easy to submit a claim.
Virksomheden har svaret
I've insured our pup with Lassie, he's 7 months old, the app is easy to use and is very user friendly. Why 3 stars...? Surely any worthwhile review of any insurance company would concern claim hand... Se mere
Virksomheden har svaret
Easy application and plenty of knowledge and updates
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Lassie Pet Insurance was created to help you take care of your dog or cat, both before and after an accident. Lassie is there for you if an accident occurs, but we also believe that many veterinary visits can be prevented with the right knowledge. Therefore, we focus on your life with your pet, not just on injuries. Lassie is a digital pet insurance where everything from signup to claims can be done in just minutes, online. With extra-long support hours, you can chat with us whenever you have the slightest question. With the Lassie App, you can also get an overview of all your insurance policies, discounts, payments and claims securely in one place. We believe that with the right knowledge, you can create a healthy life for your four-legged friends. That's why we reward you with a lower insurance price when you accumulate knowledge in the Lassie app. Your knowledge then turns into discounts that you can use to reduce your premium. We promise to hold your hand, and your four-legged friend's paw, for life. Download the Lassie app today and start collecting knowledge that turns into a discount on your insurance!
Kontaktoplysninger
Basinghall Street 25, EC2, London, England, Storbritannien
- +442046524500
3,7
Middel
7 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really glad we switched – app and claims are genuinely straightforward
I’ve had my pet insured with Lassie for a few months now and it’s been a relief compared with our previous insurer. Signing up was quick and the pricing felt clear from the start, with no confusing extras.
What stood out most was how easy the app is. When he needed treatment I just took a photo of the vet invoice and submitted it through the app. The claim was processed the same day and the money was back in my account without any back-and-forth or paperwork. That alone made the switch worthwhile.
I’ve also been using the little courses and daily tips in the app – nothing groundbreaking, but actually practical for things like nutrition and spotting early issues. Earning points towards a discount is a nice extra rather than the main reason I stayed, but it’s appreciated.
Overall it’s felt modern and low-hassle so far. I’d recommend it if you want something digital that actually delivers on the claims side rather than just looking slick.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Lassie - UK
Ariane, thank you so much for taking the time to share this! We're really glad the switch has felt like a relief, and that your claim went through so smoothly – a quick picture of the invoice, click submit, and money back the same day is exactly how we think it should work!
It's also lovely to hear the courses and daily tips have been useful. We want them to be practical, everyday help for keeping your pet healthy, so that means a lot.
Thanks again for recommending us, and give your boy a belly rub from all of us at Lassie! 🐾
Fiona
Awesome and easy-to-use app
Awesome and easy-to-use app! Straight-forward and transparent pricing. Super easy to submit a claim.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Lassie - UK
Thank you so much for the lovely review! 🐾 We’re really glad you find the app easy to use, and that the pricing and claims process felt simple and straightforward. We really appreciate you taking the time to share this.
I have been lucky not to have used the…
I have been lucky not to have used the insurance as yet
27. september 2026
Besvarelse fra Lassie - UK
Thank you for taking the time to leave a review! If there's anything specific behind the rating we could improve on, we'd love to hear it so we can keep getting better for you and your pet!
Besvarelse fra Lassie - UK
Thank you so much for the great review! 🐾 Really glad the sign up process was smooth and that you're finding the updates helpful -that means a lot to us!
Nice App.
I've insured our pup with Lassie, he's 7 months old, the app is easy to use and is very user friendly.
Why 3 stars...?
Surely any worthwhile review of any insurance company would concern claim handling....
18. september 2026
Besvarelse fra Lassie - UK
Really appreciate this - and you're spot on, the app being easy to use is great, but the real test of any insurer is how we handle things when you actually need to claim. We'd love the chance to show you that too, hopefully you won't need to use it often, but we're here when you do. Thanks for taking the time to share this!
Terrible company
Terrible company. Claim handling was awful. Also, misleading claims on their websites also, they use the truspilot rating from their other countries on the website.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Lassie - UK
Hi Peter,
We're sorry to hear about your experience.
We haven't been able to locate any policies under your name and would love the opportunity to look into what happened with your claim so we can ensure any issues are rectified.
Please could you get in touch with us directly so we can look into your case properly by emailing hello@lassie.co.uk
We hope to speak soon,
The Lassie Team
Besvarelse fra Lassie - UK
Thank you so much for the lovely review! 🐾 So glad things are running smoothly -here's to many more good experiences ahead for you and your pet!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.