Laser Me Out Anmeldelser 210

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Such a great experience with Naheed! She’s really friendly and makes you feel comfortable straight away. Everything is explained clearly and she checks in throughout. Would definitely recommend her!!... Se mere

Bedømt til 4 ud af 5 stjerner

I love my experience in here, but I want specifically mention Drita, she is my favourite. I have experience with another therapist but I can say it wasn't that good. Drita is friendly and I love the f... Se mere

Bedømt til 4 ud af 5 stjerner

I had my second laser session for full body. Drita made me feel really comfortable — she properly listened to my concerns and took her time throughout the treatment, which I really appreciated. She... Se mere

Bedømt til 5 ud af 5 stjerner

Amazing service, staff and receptionists are so kind and helpful. I’ve been getting laser treatment for over 1 year and it’s been very effective. Rabia is a fantastic laser therapist who is very knowl... Se mere

Virksomhedsoplysninger

  1. Laser-hårfjerning
  2. Elektrolysehårfjerning
  3. Hårfjerningsklinik

Skrevet af virksomheden

Welcome to Laser Me Out, London's Premier Clinic for Outstanding Laser Hair Removal Services. Forget the filters. Free your skin. Elevate your appearance and experience the distinctive Baker Street touch. Our laser hair removal treatment plans are meticulously crafted to not only enhance your complexion but also bolster your confidence. Embark on this transformative journey with Laser Me Out. Reveal your radiant skin and radiate confidence like never before. Welcome to a new era of self-assured beauty. We are open from Monday to Friday, 9 AM to 9 PM, and Saturday and Sunday, 9 AM to 9 PM.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

210 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

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Bedømt til 5 ud af 5 stjerner

Smooth, Painless and Totally Worth It!

Was terrified at first given past experience where I was burnt in every session! But not the case with Laser Me Out! Amazing staff - they made me feel comfortable, very friendly and the treatment was shockingly painless! I'm now in competition with the dolphins for the smoothest skin! 😆 Ditching my razor and going for another session! 😎

14. marts 2025
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Bedømt til 5 ud af 5 stjerner

Lasered Me Out well!

Took them up on their promo deal. Had the first session which went splendidly! Now looking forward to the next session!

14. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

"A Five-Star Experience at Laser Me Out – Truly Amazing!"

I had an incredible experience at Laser Me Out! From the moment I walked in, the staff made me feel welcomed and comfortable. The clinic is spotless, modern, and has a calming atmosphere. The laser treatments were fast, effective, and virtually painless. The technicians are highly skilled, taking the time to explain each step of the process and ensure I was at ease. I’m already seeing great results and couldn’t be happier with my experience. Highly recommend Laser Me Out for anyone looking for top-notch laser hair removal services.

14. marts 2025
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Bedømt til 1 ud af 5 stjerner

My experience with Laser Me Out was incredibly disappointing and stressful

I never write negative reviews, but it seemed important to share my experience with Laser Me Out to warn others.

I initially purchased a full-body package, but after completing the sessions, I noticed minimal improvement in most areas. I booked a review appointment, where I was told that multiple factors—including suboptimal, too low treatment settings— affected the outcome. I was informed that I would need additional sessions to see better results.

During this appointment, we agreed on a new treatment plan: 6 additional sessions across 5 areas, and I paid in full based on this agreement.

However, when I attended my first laser session, I was told that only 3 areas could be treated that day.

Confused, I attempted to resolve this issue by emailing and calling the clinic, but my communications were repeatedly ignored. After weeks of persistent follow-ups, I finally spoke to the manager, who then claimed that completing all 5 areas would require an additional £551—nearly double the agreed-upon price!! This was completely unacceptable. I requested a refund for the 5 unused sessions (offering to pay in full for the 1 session I had already used), as I no longer wanted to continue with Laser Me Out. At first, I was told that a refund wasn’t possible because I had "started the treatment plan"—even though the plan I had agreed to had not been honoured.

I again asked to escalate this issue, I was truly shocked by how I was being treated. I was assured that the manager would discuss my request with her manager and provide an update. That update never came, forcing me to follow up multiple times again.

After nearly a month of stress and frustration, she finally agreed to refund the 5 remaining sessions—I decided to pay more for the 1 session than initially agreed upon in my consultation to move the process forward. This ordeal was horrible as it was a lot of money on the line and I was being treated extremely unfairly and dismissed time and time again.

I would like to give a shout out to Bassma, who escalated my concerns and took me seriously. However, outside of her, there was a general lack of professionalism, poor communication, and the disregard for customer care throughout this ordeal was appalling.

This experience has left me with zero confidence in the company. I strongly urge Laser Me Out to re-evaluate their customer service and communication processes to prevent other clients from going through a similar ordeal. I should never have had to go through this due to multiple mistakes made by the business, and the burden of fixing their errors should never have been placed on me.

30. november 2024
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Bedømt til 5 ud af 5 stjerner

I love it here so much

I love it here so much! The clinic is so cute, the staff are always lovely and very accommodating. The difference the soprano laser has made is insane. Special shout out to Rabia! She’s the reason I come here and the reason I purchased a second package ! So so good saw a huge hair reduction in thickness and amount after my 3rd session, she makes me so comfortable before, during and after every session and I will always come back because of her!

17. februar 2025
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Besvarelse fra Laser Me Out

Hi Annanya,

Thank you for your wonderful feedback! We're thrilled to hear about your great results with the Soprano laser and your positive experience with Rabia—she’s truly a star! We look forward to welcoming you back for your next session.

Bedømt til 5 ud af 5 stjerner

Best laser experience I’ve ever had !!

Best laser experience I’ve ever had !!

Professional and amazing from the minute I walked in
My neck back and top of arms took less than 30 min and was pain free !!
They also use the latest most up to date laser machines
My therapist was super professional and experienced .

Seeing great results already , as a male my hair growth is hormonal , so even after my course finishes I will do occasional top up sessions to maintain the result , which works out cheaper than waxing and a lot less painful .

Thanks again laser me out

1. januar 2025
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Besvarelse fra Laser Me Out

Hi there,

Thank you for your amazing review! We’re thrilled you had a pain-free experience and loved our latest laser technology. It’s great to hear you’re already seeing fantastic results! We look forward to welcoming you back for your top-up sessions.

– The Laser Me Out Team

Bedømt til 1 ud af 5 stjerner

Disappointed with Service and Lack of…

Disappointed with Service and Lack of Communication
I am writing this review anonymously to maintain the privacy of my IVF journey, I wish for you to respect that. I don’t usually share negative experiences. However, my dissatisfaction with Laser Me Out has compelled me to speak up.

Unfortunately Iv had to result in rewriting this review.

In May 2023, I invested over £1,600 in laser services that were supposed to be valid for one year. Due to multiple delays in booking appointments and issues with your team’s service, my voucher was extended for another year. However, my circumstances have since changed significantly— life happens right…!!!
I have relocated out of London and begun my IVF journey, which I communicated to your team back in May and again in September

Recently, I was informed that laser treatments are contraindicated for individuals undergoing IVF. While I completely understand the need for health considerations, I find it unacceptable that this crucial information was not shared with me earlier. After investing a substantial amount, I now find myself unable to use the services without any alternatives being offered.

Fast forward a good few months
And finally a positive discussion was had with their clinical lead, who was sympathetic and a resolution was offered. Unfortunately it’s been a while and a resolution has still not materialised. This issue has been raised since August last year.

This treatment is not only expensive but also sensitive. And I’m whole heartedly disappointed with the way this whole situation has been handled.

11. december 2024
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Besvarelse fra Laser Me Out

Dear Tina Lakhani / Bhavini Thakrar / Grace,

We are addressing you under all the names you have used, as we are unsure which you go by.

After thoroughly reviewing your complaint regarding your laser hair removal course, we would like to clarify the facts based on our records.

Our records show that you purchased your course in May 2023 at a discounted rate of £999 as part of an influencer deal—not £1,600, as you have falsely claimed. Additionally, you completed your consultation and two sessions, with your last session taking place on January 25, 2024. It was only after this date that you raised a complaint—several months later.

Furthermore, you first contacted us regarding a complaint in September 2024, which was four months after your course had already expired in May 2024. As clearly outlined in our Terms & Conditions, all packages have a strict 12-month expiration period. Your course was no longer valid at the time of your complaint.

Regarding your mention of undergoing IVF, while we acknowledge that personal circumstances may change, this was raised long after your course had expired and has no bearing on our refund policy. As your package had already expired, no refund will be issued for any remaining sessions.

This decision is final and fully aligned with the terms you agreed to at the time of purchase. No further correspondence will be entertained regarding this matter.

We are pleased to see that your husband is continuing his treatments with us, and we note that his next session is booked for February.

Best regards,
Management
Laser Me Out

Bedømt til 1 ud af 5 stjerner

Fraudulent and unethical, avoid at all costs

Entirely fraudulent and unethical company, not to be trusted - avoid at all costs. Paid up front for 6 sessions after a consultation in which I was told I would have successful results. Over 6 sessions I had almost no results (though my hair is dark and my sisters with same colouring all had success at other clinics). When I complained I was instructed to 'buy more' to see results (after being told opposite at point of sale). I refused and requested to meet with a manager. It took nearly a year to get an apt with a manager (including them cancelling on me while I was already en route). Manager agreed there was basically no result and said they'd give me 'one complimentary session' to see if the problem is my hair (it isn’t, which I already knew). Told me I'd then have to buy more if the one session works, I said no, I expect all 6 that I paid for if it works on the first re-do ie when done properly. They did the 1 treatment - which was ENTIRELY DIFFERENT from the previous 6 I'd had - took twice as long and hurt like hell, technician told me she was using ‘different settings’. And what do you know when done properly it actually worked, I had more reduction from that 1 session than all 6 previous. I advised I would now like the rest of my treatments done properly as they should’ve been the first time. They have refused, adamantly, now stating the settings were 'exactly the same as before’ (they 100% were not, as confirmed by the technician) and that the problem is MY BODY and MY HAIR which might not have been receptive last year but is now (yes, seriously). Cited legal crap and terms and conditions. Told me they'll give me a 'really good deal' whereby I re-pay what I’d already paid to get the treatments done properly. I refused and said I expect either a full refund or the treatments I’d already paid for and that if they don't make this right I will be open about my experience publicly (ie here on Trustpilot etc). They again refused and instead threatened me with legal action if I speak up. So here we are. They have my money and will not properly provide the service I paid for. Beware. They will sell you something you have to pay for up front and then not do the treatments properly so that they have to convince you to buy more, and if you balk at any of it they will not only not make it right but they'll also threaten you. Not to be trusted, avoid at all costs.
UPDATE: note their response which completely gaslights me, lies about the changed treatment settings, and fails to acknowledge that all six of the first treatments - which they assured me would work brilliantly at point of sale - did absolutely nothing (I have this confirmed in writing from them) and then magically after my complaining the ‘complimentary’ session they did to ‘confirm’, which was performed completely differently and with different settings as confirmed by the different technician - worked perfectly. Their goal was to use this session to dupe me into having to re-purchase the exact package I’d already paid for which didn’t work the first 6 times but magically works only after raising a complaint. And of course it’s my ‘physiology’ which was somehow the problem. As though I got a whole new body in between the treatments. Unreal. Cannot be trusted. If they actually stood behind what they do they’d have done the treatments right from the outset and worst case been keen to redo them properly once they were ‘made aware’ of the fact that they knowingly did treatments with low / ineffective settings to ensure people have to buy a ton more treatments than are actually needed.

22. januar 2025
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Besvarelse fra Laser Me Out

Dear Lesley Pike,

Thank you for taking the time to leave your feedback. We are disappointed to hear that you remain dissatisfied despite our efforts to address your concerns and resolve this matter professionally.

Firstly, we want to clarify that all six sessions of your treatment were conducted by qualified professionals using settings determined during your initial consultation. These settings were based on your skin type, hair type, and the safety protocols required for laser treatments. While we acknowledge that results can vary due to individual factors such as hormonal changes or lifestyle, we fulfilled our obligation to provide the service as outlined in our terms and conditions.

In response to your dissatisfaction, we conducted a thorough review of your case and offered you a complimentary session as a goodwill gesture, despite having met all contractual obligations. It is misleading to state that the session was conducted entirely differently from the others, as the settings remained consistent throughout your treatment plan. Any variations in treatment time or sensation may have been due to the natural progression of your hair growth cycles or other physiological factors.

Regarding your assertion that we refused to provide additional sessions or a refund, we want to reiterate that our decision was made in line with our policies and industry standards. We cannot offer refunds or complimentary treatments beyond what was already provided as a goodwill gesture.

We strongly refute any allegations of unethical behavior. Our commitment to maintaining the highest professional standards remains steadfast, and we take such accusations very seriously. Additionally, we reject the claim that any threats were made. Our communication was clear and intended to protect our reputation from defamatory remarks, as we are entitled to do under the law.

While we are deeply regretful that you feel dissatisfied, we stand by the fairness and integrity of our practices. As a small business, we are proud of the results we achieve for our clients and the professionalism we uphold in all our interactions.

We wish you well and hope you find a clinic that better aligns with your expectations.

Kind regards,
Laser Me Out

Bedømt til 1 ud af 5 stjerner

Complaint: Laser Me Out - Horrible Experience and Unethical Business Practices

I am sharing my incredibly frustrating experience with *Laser Me Out* to warn others about their unethical business practices and lack of customer service. I paid £999.99 upfront for six laser sessions, enticed by a "limited-time offer." I should have recognised the red flag when they insisted on full payment for a service they hadn't even started yet. After paying with my credit card, they finally instructed me to book my patch test.

As someone with sensitive skin, before paying,
I made it clear that this was my first time having laser treatment. I was reassured that if I was unsuitable, I would receive a full refund. However, when I mentioned that I was on a specific medication, they told me I was "unsuitable," but I could still go ahead with the treatment if I wanted to. I had paid for full-body sessions, but they suggested I only proceed with parts of my body that were unaffected. This was not acceptable, and when I raised this, I was told to email them. My emails went completely ignored.

I followed up via WhatsApp, calling and messaging repeatedly, but all my attempts to get a response were ignored for over a month. After constant chasing, someone finally called me back and referred me to their Terms & Conditions, stating that refunds are not possible after 14 days, despite the fact I had not even had a patch test yet. To my shock, they also asked for medical evidence, which was never mentioned on their website or in their T&Cs, in order to even *consider* refunding or deferring my sessions.

It is appalling that *Laser Me Out* is refusing to return my money, despite their failure to provide the service I paid for. Given that they took my money and are now refusing to answer my calls or respond to my messages, I have no choice but to go through my bank to claim a refund.

I strongly advise others to avoid this company, as they have shown themselves to be dishonest, unprofessional, and unwilling to support their customers.

I strongly suggest anyone considering this place based on influencer reviews, really reconsider their options and go for another, more professional clinic!

11. november 2024
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Besvarelse fra Laser Me Out

Dear Anonymous,

Thank you for sharing your experience with us. We sincerely regret that you’ve felt this frustration, and we would like to address your concerns as thoroughly and professionally as possible.

We take all feedback very seriously and are committed to resolving issues promptly and fairly. However, we are unable to locate any records of this situation within our clinic. In order to investigate this matter further and provide you with a resolution, could you kindly provide your full name, appointment details, and any other relevant information regarding your case? This will allow us to look into your situation more closely and work towards resolving it in a way that meets your expectations.

We also want to note that, upon requesting your details through Trustpilot, you did not provide a real name or phone number. This lack of identifiable information makes it challenging to verify your claims or address your concerns effectively. If we cannot verify your identity or details of this interaction, this post may appear to be an attempt to defame or spread false information about our business in an effort to damage our reputation. Such actions are taken seriously, as they can harm our hardworking team and the trust we build with our valued clients.

We value all our customers and are dedicated to continuously improving our services. Please reach out to us directly with accurate details so we can address your concerns promptly and professionally.

We look forward to hearing from you and assisting you in a timely manner.

Best regards,
Laser Me Out

Bedømt til 1 ud af 5 stjerner

Bad customer service part 2

Following up on my previous review, it’s clear that Lasermeout has failed to follow through on their promises once again. After my last review, they offered me an accommodating date, which they changed twice over the weekend. Now, it seems they’ve decided not to honor it at all. It’s apparent my review struck a nerve—something I wouldn’t have posted had they not lied about their compensation and provided poor customer service over the phone.

Lasermeout - please reassess your business model and customer service approach. Maintain clear and honest records in your system and conduct business with integrity. The frequent turnover of practitioners and practice managers every few months is a clear indication of deeper issues within the organization.

18. november 2024
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Besvarelse fra Laser Me Out

Dear Taz Choudhury,

We have noticed two one-star reviews from the accounts ‘M C’ and ‘C C,’ which suggest an intentional effort to conceal your first name. You completed a full package at Laser Me Out, consisting of six sessions, dating back to your consultation on March 4th, 2023—over a year and a half ago.

Despite having completed all your sessions, you have now taken a route of using customer service tactics to unfairly demand additional concessions from us as a small business. We have offered you a fair and reasonable resolution to address your concerns, including complimentary sessions, even though all your sessions were conducted to a professional standard. Despite this goodwill gesture, you declined our offer and demanded a refund, which is unreasonable given that you fully completed your treatment package.

We have documented evidence of your completed sessions in our system, as well as proof of ongoing communication, including recorded phone calls.

The two one-star reviews you have posted are defamatory and do not reflect a genuine complaint but rather an attack on our business. We take this matter seriously and will be pursuing legal action if necessary.

We take pride in delivering a 5-star service, as evidenced by the overwhelming majority of our reviews.

Thank you,
Management
Laser Me Out

Bedømt til 5 ud af 5 stjerner

Laser Hair Removal - Top to Tail

I have completed my 6 sessions for Top to Tail with Sadaf at Laser Me Out. I am thoroughly pleased with the results and reduction of hair growth. For each session Sadaf explained the process of increasing wavelengths to ensure i was comfortable, and she was truly amazing throughout all my sessions.
Thank you Sadaf for being the best therapist.

12. september 2024
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Besvarelse fra Laser Me Out

Thank you Janaki - we hope to see you again at Laser Me Out :)

Bedømt til 5 ud af 5 stjerner

Just had my second session!

Just had my second session and hands down Sadaf is amazing at what she does! Happy with my results, painless laser & such good advice and support from my lovely therapist. Looking forward to continuing my journey here and I’m so satisfied for choosing Laser me out! The ambience is the cherry on top 👌

6. juni 2024
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Bedømt til 5 ud af 5 stjerner

The best Hydrafacial with Rabia

I had laser and a hydrafacial with Rabia and can honestly say it was one of the best hydrafacials. She was very thorough and my skin feels so clean and is so bright and glowy. She took so much care in my comfort, explained everything as she went along and you can tell she's very experienced. Would highly recommend!

16. maj 2024
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Bedømt til 5 ud af 5 stjerner

I’ve been seeing Hely for many months…

I’ve been seeing Hely for many months now to complete my full body laser hair removal - and she has been incredible! She’s so knowledgeable about treatment and always makes me feel comfortable! She’s a really asset to the team and I’m so grateful for her service!

28. april 2024
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Bedømt til 1 ud af 5 stjerner

I wouldn’t recommend this clinic at…

I wouldn’t recommend this clinic at all.
You pay for 6 sessions and you are stuck with them.
They advertised their laser machine as pain free and you don’t feel anything and it’s false claims it really hurts as their no cooling air and the cooling tip gets hot.
Talking about their therapist Hely was stingy with applying the gel so the head of machine was literally rubbing my skin and when I told her to apply more gel like the other therapist she said there is zero point of applying more gel in terms of cooling effect and continued rubbing the machine head on my skin and it felt really awful and she missed a lot of spots especially side of the abdominal and bikini wasted my sessions.
Willota was the same and the weird part is she doesn’t leave the room before and after the session to let you change peacefully.
Both therapist didn’t offer any dry brushing whatsoever so.
Money wasted.

4. marts 2024
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Besvarelse fra Laser Me Out

Dear Em,

This review seems to be a false accusation, especially with no name. Could you kindly contact us and provide us with your full name so that we can investigate it further?

I look forward to hearing from you.

Kind regards,
Marta
Clinic Manager

Bedømt til 5 ud af 5 stjerner

I have to commend the exceptional skills and professionalism of my therapist, Violetta

I recently had the pleasure of visiting Laser Me Out. I must say, my experience exceeded all expectations. From the moment I walked in, I was greeted with warmth and professionalism, setting the tone for what turned out to be an outstanding experience.

First and foremost, I have to commend the exceptional skills and professionalism of my therapist, Violetta. She was simply amazing! Not only was she highly knowledgeable about the laser hair removal process, but her warm demeanor and attentiveness truly made me feel at ease throughout each session. Violetta took the time to thoroughly explain the procedure, addressing any concerns I had and ensuring I felt comfortable every step of the way. Her expertise and dedication to her craft were evident, and I couldn't have asked for a better therapist.

Thank you again!

22. april 2024
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Bedømt til 5 ud af 5 stjerner

Best laser place around

This is the first laser place I have ever used and after careful consideration and research I decided to go with laser me out as they know what they are doing with friendly and knowledgeable staff with the latest equipment and a user friendly app.

16. marts 2024
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Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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