Purchased the Clara crossbody bag. Website listing showed a bright "daffodil yellow" colour. However it's mustard - huge difference, not even a slight colour variation, whereas other mus... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was so delighted with my new Mia handbag from Lappella that I ordered some for Christmas presents too. It's the perfect little bag for taking your mobile phone and debit/credit card, leaving you h... Se mere
I ordered the leather cleaner set on 8th June 2026 and to date (1st July) have not received the items I have paid for. I contacted the company on 18th June asking for an update on my order and was ad... Se mere
We already had a navy coloured bag but the black version was requested two days before Christmas. Easy online ordering, great product and price and then exceptional service to get it to us overnight o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
1 Wales Lane, DE13 8JF, Barton-under-Needwood, Storbritannien
- 01283 712134
- contact@lappella.com
- lappella.com
3,9
God
66 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Was stuck for a gift idea
Was stuck for a gift idea, Lapella came to my rescue. Found a quality leather handbag at a great price backed by faultless order confirmation and delivery.
30. november 2024
Besvarelse fra Lappella
Hi Andrew , thank you for your positive comments . It is appreciated . Have a good Christmas .
Holiday junkie
Lovely quality handbag at a reasonable price
Delivery of goods very prompt
1. oktober 2024
Where is my bag?
A week ago today I ordered a leather bag from you & apart from an acknowledgement of my order I have had no communication from you.
Has it been dispatched yet? When can I expect its delivery?
Not very happy.
24. august 2024
Excellent aftercare service.
My brother bought me a backpack for last Christmas. I had an issue with a broken zip and contacted Lappella, to see if it could be repaired. I received prompt service with a replacement bag. The after care is excellent.
23. august 2024
Uopfordret anmeldelse
Very pleased
I am very happy with my Lappella shoulder bag, which is really well made of quality leather and very comfortable to wear and just the right size.
The company's customer service is also excellent and I am pleased to recommend them.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Lappella
Hi Janice , thank you very much for your kind review , it is appreciated
Products are of good quality.
2. august 2024
Excellent customer service and product
Absolutely excellent customer service and a beautiful bag. I ordered a bag which turned out to be out of stock. I emailed the company, replies were swift and a bag was sourced and sent out.
The bag was well protected during delivery and it is absolutely beautiful. Incredibly soft leather and wonderfully made. This is my first Lappella bag but absolutely not my last. Highly recommend.
3. juni 2024
Besvarelse fra Lappella
Hi Debbie , thank you very much for your review , it is really appreciated . As a young company, reviews and feedback are vital to developing the growth of our company so this review is extremely important to us . I hope you get lots of enjoyment from your bag and return to purchase other Lappella products . Thanks again . The lappella team .
Quality products & as important, excellent customer service
I bought 2 bags whilst visiting a different area. One developed a fault, & given the distance to return to store, I emailed Lapella direct and included a few photos of the issue.
I was so impressed to receive a reply within around 30minutes, apologising and advising me that a new bag would be sent to me, which it was. No defensiveness, no complicated process to follow - just a company accepting an issue, apologising and rectifying immediately.
How refreshing!
I'd add that both bags are of excellent quality and I'm delighted with them. I wanted to share such a positive customer service story, as so often we only test this when things go wrong.
The easiest 5 stars I've given - go and support this company!
23. maj 2024
Uopfordret anmeldelse
Besvarelse fra Lappella
Hi Maria, Thank you so much for your kind review. We are a fast growing company and service and quality is key to our brand . Customer feedback is vital in being able to do this. I hope you enjoy your Lappella Bags as much as we do creating them . Thank you once again for your review. Best Wishes The Lappella team.
Besvarelse fra Lappella
Hi Carla, Thank you very much for your 5 star review , it is appreciated. Lappella
Excellent product and quality materials
8. december 2023
Really pleased with the quality of the…
Really pleased with the quality of the bags and impressed with speed of dispatch even after I'd made a last minute call to change my order. I'll be buying again.
16. december 2023
I ordered the bag a couple of weeks ago…
I ordered the bag a couple of weeks ago but have had no further communication from the company about where it is now.
8. september 2023
Delivery in expected timescale
Delivery in expected timescale. Product well packaged and in perfect condition
10. september 2023
Excellent service
Excellent service, beautifully made bags and purses at competitive prices
25. august 2023
Beautiful purses
Beautiful purses in durable soft leather, one small, one medium, gorgeous colours. One from Stringers in Lytham, lovely personal service, and another bought online, fast efficient delivery same excellent quality.
13. august 2023
Very happy with my order
Very happy with my order. Fast despatch and updates.
4. august 2023
Uopfordret anmeldelse
My Favourite Bag by Far!
I have just received a Lappella 'Sarah' tote bag in Ox Blood.
This bag is of excellent quality and is functional as well as beautiful.
I am delighted with it.
15. juni 2023
Uopfordret anmeldelse
Besvarelse fra Lappella
Hi Steph , thank you for your review
Great customer service
Great customer service, helped me with a last minute birthday present order. Overnighted several bags at no extra cost. Great quality products.
Thanks again.
7. juni 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.