Land Guard Anmeldelser 88

TrustScore 4 ud af 5

4,1

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

The metal is thinner than expected , one of the corners came in the package slightly dented, we are hoping that once we get all of the soil in it that it doesn’t rupture open at the bottom or sides. O... Se mere

Bedømt til 5 ud af 5 stjerner

We purchased a 4 pack bundle of 4'x8'x2' raised metal beds in April, 2025. They arrived with one package having minimal corner damage from shipping. The panel corners were easily bent back to usable... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Overall the 10 8x4x2 raised beds are ok however there are various pieces with slight damage which is to be expected. I will need to straighten the dented pieces and paint the numerous scratches. Most... Se mere

Bedømt til 4 ud af 5 stjerner

I'm torn between 3 and 4 stars. It does take some time to put each bed together and having 2 people is definitely the most beneficial. The size and height of the beds are great! We bought the 10 pa... Se mere

Virksomhedsoplysninger

  1. Have

Skrevet af virksomheden

The Brand You Can Trust Founded in 2022 Land Guard is a customer-oriented supplies company. Since our inception we an dedicated to exceeding our customer expectations in quality and service. Land Guard is the leading brand of metal garden beds you can truly trust, including a range of add-ons and metal garden beds with great value and highquality. As of today, we have served morethan 100 thousand homes worldwide. The name Land Guard carries the spirit of protecting land where we live on while keeping our planting thrive with health.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

88 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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Bedømt til 1 ud af 5 stjerner

I did not get the product I ordered.

I did not get the product I ordered.
I have submitted an inquiry and have not heard back (but it has only been one full day)

26. marts 2026
Land Guard-logo

Besvarelse fra Land Guard

Dear Tom Meehan,

Thank you for your patience and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced with your order #7586.

After reviewing the details of your shipment, it appears that the package may have been lost while in transit. Unfortunately, it seems that FedEx has not yet acknowledged receipt, and we understand how concerning this is.

We want to assure you that we take this matter seriously. We have already initiated a process to reship your garden bed immediately to ensure that you receive it as soon as possible. You should receive an email with updated tracking information shortly.

In the meantime, please check your inbox and spam folder for any previous communications from us, as we have already contacted you with an update.

Once again, we apologize for the inconvenience, and we greatly appreciate your understanding. We are committed to resolving this issue for you as quickly as possible.

If you have any questions or need further assistance, please feel free to contact us.

Warm regards,
Land Guard

Bedømt til 1 ud af 5 stjerner

Do not purchase from this dishonest…

Do not purchase from this dishonest company! My husband ordered the 4 pack of garden beds for me as a gift. I was excited until I opened the first box….they look very used, heavily bent especially near the holes and scratched all over. I absolutely will not put this beat up junk in my garden. I told my husband to return them. My husband emailed them with photos of all the damages and was told they would only give him a free set solar lights and that we had to keep them.
He let them know we were not interested in lights and want to return them for a refund.
They replied saying that the damage and scratches are normal from shipping and will not take them back. They gave us some story about how the dent and scratches won’t matter because it’s galvanized and will never rust. I’m reading the other reviews here from people who have ones that rusted out. So that’s just another lie from them. They are only offering free solar lights and 5% back now.
They are dishonest and do not stand behind their product. Do not do business with them.
We will be doing a charge back as well as contacting the Attorney General regarding their fraud.

Update - We have emailed them at least 4 times now. LandGuard keeps downplaying the damage calling it “minor”, which it is not. As I have explained to them (and provided many photos), they arrived in a heavily damaged condition, including significant bending around the pre-drilled holes and extensive scratching. This is not consistent with new, undamaged merchandise and is not acceptable as a final product.

Shipping damage is the responsibility of the seller and/or carrier, and it is standard practice for shipments to be insured for this reason. Any claim related to shipping damage should be handled between the LandGuard company and the carrier—not passed on to the customer. We should not be forced to keep damaged goods due to shipping issues.
Shipping is insured. If it’s damaged in shipping as they claim, then they should have no issues filing an insurance claim with the shipping carrier. This is not my problem.

LandGuard will say or do anything to keep your money. They do not care about customer satisfaction, and they expect all of their customers to live with damage.
If the product is getting damaged in shipping every time as they can’t claim, then that would tell you that they don’t pack it properly. Which is again not my problem.

Response Email from LandGuard:

On Apr 4, 2026

Thank you both for your messages and for reaching out to us regarding your order.

We completely understand your frustration and truly appreciate the opportunity to explain the situation further. As we’ve mentioned, the slight paint scratches and minor bends on the garden bed are cosmetic imperfections that may occur during shipping. These do not affect the functionality, durability, or safety of the product—the galvanized steel beneath the color coating remains intact and fully operational.

To resolve this matter, we have already offered two compensation options:

Receive 4 complimentary solar lights, or
Receive a 5% partial refund along with 2 complimentary solar lights.

We hope that one of these solutions will meet your needs. Please understand that we’ve already provided a more generous resolution than what we would typically offer for minor cosmetic issues. While this situation is rare, we’ve made every effort to ensure a fair outcome.

Regarding the return shipping: Based on our return and refund policy, return shipping costs are typically covered by the customer in cases where the issue is cosmetic damage and not related to a manufacturing defect. The carrier will charge additional fees for the return, including handling and shipping costs, and these fees are not covered under our standard policy.

We hope this explanation clarifies the situation, and we’re happy to guide you through the return process should you choose to proceed. Please let us know how you would like to move forward, and we’ll support you with the next steps.

Thank you again for your patience and understanding.

Warm regards,
Land Guard

27. marts 2026
Uopfordret anmeldelse
Land Guard-logo

Besvarelse fra Land Guard

Dear Customer,

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how disappointing this situation has been.

We would like to clarify that all of our products are shipped brand new and have never been used or previously assembled. Based on the photos provided and our internal review, the condition appears to involve minor cosmetic imperfections that may occur during transit. These do not affect the structure, installation, or long-term use of the product.

That said, we fully understand that expectations for product condition may differ, and we respect your concerns.

In line with our return and refund policy, we have provided a clear return option, along with additional goodwill solutions to help address the situation. We have also continued to respond to each message through our customer support team.

We sincerely regret that this experience did not meet your expectations and will continue working to improve both our packaging and overall customer experience.

If you would still like to proceed with the return under the outlined process, we are here to assist and ensure it is handled properly.

Warm regards,
Land Guard

Bedømt til 1 ud af 5 stjerner

I ordered a 6’ x 3’ x 2’ garden bed

I ordered a 6’ x 3’ x 2’ garden bed. The bed is 68 inches in length, not 72. I would like a refund on the missing 4 inches of garden bed. I ordered 3 beds, I’m missing 12 inches total. You should have better truth in advertising.

25. marts 2026
Land Guard-logo

Besvarelse fra Land Guard

Dear Customer,

We are urgently addressing your issue. Please also check your email for an email from support@landguardgarden.com.

If you have any further questions, we are happy to assist you. Thank you again for your patience and understanding with Land Guard!

Warm regards,
Land Guard

Bedømt til 1 ud af 5 stjerner

Bad Product and Bad Service

I ordered 2 6x4x2 Raised garden beds I received one And I tried to get a response of where the other one was all I got was an AI message That it had been received which it had not.
I was able to get back $139,99 thanks to my bank. Which was half of the $278.00 for the 2 beds
I found they were way over priced and was able to order a much better quality bed from another company fo almost half the cost.
I don't recommend this company at all The many times I tried to get a live person to speak to. I've yet to hear from them

10. marts 2026
Uopfordret anmeldelse
Land Guard-logo

Besvarelse fra Land Guard

Dear Customer,

Thank you for your feedback. We’re truly sorry for the experience you had and understand how frustrating it must have been to receive only part of your order.

After reviewing your case, we can confirm that your order was shipped in multiple packages, and unfortunately, one package was lost in transit by the carrier. This is certainly not the experience we want for our customers.

We’d also like to clarify that all of our responses are handled by real support team members. However, we sincerely apologize if our communication felt impersonal or did not meet your expectations — we understand how important clear and timely support is.

We have already arranged a replacement for the missing garden bed at no cost, and we’re ready to proceed as soon as the current dispute is resolved, so we can ensure everything is handled properly and without delays.

We truly value every customer and are continuously working to improve both our service and communication. If you’re open to it, we’d really appreciate the opportunity to make this right for you.

Warm regards,
Land Guard

Bedømt til 4 ud af 5 stjerner

I'm torn between 3 and 4 stars

I'm torn between 3 and 4 stars. It does take some time to put each bed together and having 2 people is definitely the most beneficial. The size and height of the beds are great! We bought the 10 pack of 8x4x3 so bending over is history, woohoo! It's the quality of the metal that I'm undecided on. We use the Hugelkultur method, so the beds are only filled with soil in the top 3rd or less and yet the sides seem to bow out some once filled and ready to go. We have 4 beds assembled and full at the moment and not one of them is completely straight. The corners and sides are somewhat easily bent when leaning to get to the middle of the bed to mix soil and plant. They do pop back into place fairly easily, but for the price, we shouldn't have to manipulate anything. I will update my review once all beds are established and the garden has been in full swing for awhile. I'm a little curious about longevity, but only time will tell...fingers crossed!

22. februar 2026
Bedømt til 4 ud af 5 stjerner

Everything was mostly good except…

Everything was mostly good except having to remove the plastic film from each of the panels. I received a few small cuts on my fingers on the sharp edges around the screw holes. Once together they look great. I have not filled them up with soil yet so I can’t comment on that yet.

22. februar 2026
Bedømt til 5 ud af 5 stjerner

This is well made

This is well made. Went together very easy. Love the color. It's everything I read online. Didn't take long for delivery. Thank you love it

25. februar 2026
Bedømt til 4 ud af 5 stjerner

Metal is thinner than expected

The metal is thinner than expected , one of the corners came in the package slightly dented, we are hoping that once we get all of the soil in it that it doesn’t rupture open at the bottom or sides. Other than those things to know, it’s a good looking raised bed planter!

22. februar 2026
Bedømt til 5 ud af 5 stjerner

Haven't assembled it yet

Haven't assembled it yet, too much snow in the yard. Can't wait to get started.But I can say packaging is perfect and recieved correct color I ordered. Easy ordering and recieved the shipment quickly.

29. januar 2026
Bedømt til 1 ud af 5 stjerner

No customer support

No customer support
I have written 3 email requesting missing part, no response.
Address goes to a post.net business no phone number for land guard available.

Not rated by BBC

Colorado SOS has business listed as delinquent since 2025. ID # 20241056129

30. januar 2026
Land Guard-logo

Besvarelse fra Land Guard

Dear Customer,

Thank you for taking the time to share your experience. We truly value your feedback and sincerely apologize for the inconvenience you've encountered in your communication with us.

We have checked our records and confirm that we received your email on February 13 and replied the same day. However, due to possible issues with the email system or other technical reasons, you may not have received our response in a timely manner. We deeply regret this.

Regarding your comments about the address, phone number, and the company's status in the state of Colorado, we are currently verifying the relevant information internally. Should there be any updates or information that needs to be shared with you, we will reach out promptly.

We are always committed to providing timely and effective support to our customers. We have noted the issue regarding the missing part and would like to resolve it for you as soon as possible. Please contact us directly via the following channel, and we will prioritize your case:
support@landguardgarden.com

Once again, we apologize for any frustration this situation may have caused and thank you for your understanding and support.

Warm regards,
Land Guard

Bedømt til 5 ud af 5 stjerner

Fast and affordable

I had ordered similar item from the competition, They were unable to fulfill the order but Landguard not only was able to fulfill the order for less money they did it in a time frame less than it took the competition to tell me they couldn't.

27. december 2025
Bedømt til 5 ud af 5 stjerner

Happy Gardener in SLO CA

In late summer, I researched a variety of raised metal garden beds, reading both professional and customer reviews that compared quality, value, and ease of use. I chose Landguard based on the strong reviews and the excellent value for the price.

I ordered three 4′ × 8′ × 2′ beds, two 6′ × 3′ × 2′ beds, and one 36″ × 36″ × 2′ round bed. My order arrived very quickly, and the beds were easy to assemble—especially with two people.

Over the course of about two months, I removed my old in-ground beds, assembled the new raised beds, and filled them using the hügelkultur method. I topped them with the soil removed from the original beds, mixed with compost from a local landscape supplier. I’m looking forward to planting in them soon.

I communicated with customer service several times and found them to be very responsive and helpful. I did experience an issue with theft, which was unrelated to the planters themselves.

22. december 2025
Bedømt til 1 ud af 5 stjerner

No building instructions in kit box

No building instructions in kit box, but two parts lists. Email attachment with directions labels parts WITH DIFFERENT LETTERS from parts list and is almost illegible (Cannot be enlarged and printed without becoming fuzzy). I am a physics teacher and am unable to assemble this kit without better directions.

24. november 2025
Land Guard-logo

Besvarelse fra Land Guard

Dear Customer,

Thank you for contacting us, and we sincerely apologize for the inconvenience.

The instructions are typically included inside the raised garden bed's package. Regarding the mismatch between the electronic and printed instructions, it's possible our support team sent an older version by mistake. We understand your frustration and appreciate you bringing this to our attention—we will use your feedback to improve.

Please send your order details to support@landguardgarden.com, and we will prioritize sending you the correct instructions.

Thank you for your understanding!

Warm regards,
Land Guard

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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