Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

LadyLucks, the premier mobile casino guide in the UK, offering unparalleled insights into the world of online casinos. Established in 2004 as the UK's first mobile casino, LadyLucks has evolved... Se mere

Bedømt til 5 ud af 5 stjerner

ladylucks mobile casino is a must if you like the odd flutter on the slots. the games choices available means theres something for everyones taste and there full of free spins and bonus rounds along w... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely love ladylucks its the only casino i play on. Excellent customer services great payouts (i know ive won loads) and a large variety of games to play. Competition to win anything from hampers... Se mere

Bedømt til 5 ud af 5 stjerner

The daddy of pocketable casinos. And for those guys complaining about not being able to cash out their bonus - Do you really expect to win big with the free fiver and take it home without depositing a... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

92 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

LadyLucks

LadyLucks, the premier mobile casino guide in the UK, offering unparalleled insights into the world of online casinos. Established in 2004 as the UK's first mobile casino, LadyLucks has evolved into a trusted source for UK-centric reviews.

With a team of industry veterans boasting over a decade of experience, we provide comprehensive, transparent, and trustworthy information about online casinos and games. Our dedication to safety, variety, and expertise ensures that players can enjoy a secure and entertaining gaming experience.

Specializing in UK gambling, LadyLucks maintains a unique relationship with UK casinos and players, making us the ultimate companion for your online casino journey. Join us for an unforgettable adventure in the world of online gambling.

9. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The site is cool

The site is cool, deposit paid out many times, the randomness is excellent, does not merge as on other sites, the conclusions are very fast! Really nice customer service.

17. august 2021
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Great verification - not so great withdrawal experience

Ladylucks - I went through withdrawal process to my bank (not the card I used) because I didn't see the option of 'other bank'. I cancelled that and then processed the withdrawal to the card had been verified using the 'other bank' option on withdrawal. That was on 16th. Locked the withdrawal in so that I wouldn't spend it (like that facility very much!).

As everything had been approved/verified, I didn't realise it would take so long to process a withdrawal, never had one take so long on any other website. I withdrew on 16th May and it's still pending on 20th. I know two days of that are weekend, but it shouldn't take that long for a withdrawal to be processed in this day and age.

I'll see what happens on Monday. I don't want to deposit there again until I know that withdrawal actually happens - one has to be a bit wary of a site that is happy to take but doesn't make it an easy process to withdraw.

UPDATE: It's now Wednesday 23rd and still the withdrawal is showing as 'pending'. Customer services say verification all went smoothly, and that they would have advised me if there'd been a problem with the withdrawal. They also advised that there was a public holiday on Monday and that the withdrawal would likely be processed on Tuesday. Nope.

If I don't hear further by Friday I'll look into making an official complaint with whichever authority oversees gambling websites. I use many online gambling websites, this is definitely the worst withdrawal experience so far.

20. maj 2018
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

best place ever

best place ever, this is the only casino I have never had problems with. if you don't have a passport or driving licence they will sort something out for you. fast payment loads of bonus. shame people are not happy with the wagering but if they was not so high than people would go for the free money and leave. I am a very happy and will be back using it on the weekend THANKYOU LADYLUCKS. well recommended

10. januar 2018
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I've been a customer for two years the …

I've been a customer for two years the first year was great no problems felt like I was getting a fair game then all of a sudden something changes they reduced the pay out from 97.5 to 95.8 on the old games without notifying customers I didn't notice the change at first but what I did notice was the payouts and free spins don't pay anything good any more and now you can go 10 spins in a row at 2.50 without winning a thing currently there's a so called system upgrade so all bonuses are on hold including my vip Friday bonus and all deposit matches it's bin over a week when I phoned them and asked they fob me off and say they don't know how long it's gonna be surely they know somthing it's a rip off these days and me and my friends who play believe it's fixed we have studied the patterns of play it's not random because not enough decent wins come in anymore I personally think it's off down the pan so stay away

2. september 2017
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Withdrew over £100 via cheque as this …

Withdrew over £100 via cheque as this was the only option over two weeks ago, I'm still waiting for this cheque to arrive?? Spoke to someone last week who said to call back today if it hadn't arrived and she would process directly into my bank.. so I called back today to speak to the same lady and was fobbed off and told someone would be in touch via email but couldn't give me a time estimate?

18. juli 2017
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Very unhappy customer!!! :-(

So I signed up to this site recently, got £20 free which was great, spent that and won about £100 but it was all in bonus funds as the wagering requirements were £1000. I kept playing and managed to meet the wagering requirements and my Cash balance was £200 and bonus balance was £200 so in total had £400. When I came to withdraw my money I had to send a photo of my ID before I could deposit/withdraw so I did. Soon got an email back saying my account and age had been verified but bonus funds have a cap of £30 so they've taken my £400 and left me with £30!!!! I do not think this is fair as I did what was asked and met the wagering requirements of £1000 which took a lot of time. I wouldn't recommend this site to anyone and I will not be using them again. Very disappointing!

25. januar 2017
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

To who this my concern

I put some money on my account played and won £300 and thought I'd take it off Coz of xmas I've been with this site for a rew years now I've taken money off b4 but this time they ask me to send my card details which I've done 3 times now asking me something different every time . And for customer service they are the rudest I've ever spoke to over a phone they talk over you when yr talking this is the 1st time they have asked me to do this in the year I took money off I don't have to do this so would not recommend this site to anyone with the experience I've had

18. december 2016
Uopfordret anmeldelse
Ladylucks -logo

Besvarelse fra Ladylucks

Hi Tony;

Upon checking your account I can see that we have not had sight of your card. As this is a new card on your account and has never been withdrawn to, we are required to verify you are in fact the card holder.

If you are able to send/email a photo of the front of the card in question, (But please, for security, take a pen/pencil and cover the first 12 digits of your long card number) any withdrawals you then make will be processed for you.

Regarding your experiance with our support team, could you kindly call the VIP department on +44 (0) 345 225 7800 in order for them to investigate this.

Regards

J.S.

Head of Marketing

Bedømt til 1 ud af 5 stjerner

Won't pay out winnings

I put £180 in this the other week and ended up winning £20 which I'm still waiting to get paid into my bank. I have phoned them up loads off times and all they do is thob you off by saying it be in your bank tomorrow. Tomorrow comes nothing so phone again same thing it be in there tomorrow so I will wait and see. Also that bonus round as well when I first started playing it you use to get at least £40 now your lucky to win £3 now it's hard enough trying to get the bonus and when you do £3 if your lucky. I would also like to state that I have won on here a load off times and it was in my bank with in 2 days I don't know what's gone on with this site now but I know for sure I won't be playing on it again not worth wasting good earned money on it. I will go and put my money in a better and fair site where you can win good money this site has gone down hill

31. oktober 2016
Uopfordret anmeldelse
Ladylucks -logo

Besvarelse fra Ladylucks

Hi Stuart;

We've looked into this matter and it seems that your payment was processed within 24 hours of your request (request was made on the 24th, Withdrawal was processed on the 25th) See screen shot here: http://imgur.com/a/LxMOB

Moreover, we did realise that your are in breach of our terms and conditions by having multiple accounts, however opted to pay you out anyway in good faith. See a screenshot of all your accounts here: http://imgur.com/a/LxMOB

We'd therefore appreciate it if you could amend your rating to reflect the above service level and pragmatic approach to your account.

Bedømt til 5 ud af 5 stjerner

LadyLucks

Great site with friendly members and Sarah keeps us all updated with current offers and news. I am a VIP to this site and would highly recommend it.

28. september 2016
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Love ladylucks

Excellent site, definitely my favourite. Great games, bonuses, promotions and competitions. Payout is quick and customer service is excellent. VIP manager is fantastic and will help you whenever she can even when she is out of the office.

28. september 2016
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Warning won't pay out

Cheats and liars is what they are refuse to accept government issued ID so they don't need to pay your winnings. DONT SPEND YOUR MONEY HERE. Over 2 month still trying to get my winnings why is my bank card in my name and these jokers won't accept government issued ID in the same name .answered my review with more lies don't believe these jokers what ever they reply my I'd is uk government issued .how many other reviews are the same as this one

3. juni 2016
Uopfordret anmeldelse
Ladylucks -logo

Besvarelse fra Ladylucks

Hi Steven.
we are fully regulated entity and we can only accept certain forms of ID as previously explained to yourself to allow us to perform due diligence checks. The Form of ID you have provided does not allow us to run these checks with the database we use. If you could please supply a copy of the requested ID and send it to support@ladylucks.co.uk, We have your pending winnings here ready to issue to you.

Bedømt til 5 ud af 5 stjerner

Experience

I have been on this site for a few years and tried others as well but I have always come back and stayed with this site. On more occasions bar a few I always get my issues resolved fairly and have every now and then got some big wins.

20. maj 2016
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

AWFUL

Did what they said and called the "VIP" manager. Went through to same call centre as before.

Emailed the VIP address as they asked and they told me they would call me straight back. 9 and a half hours later, I get an email back from the same person I've been speaking to via the other email address. Still asking me to be patient even though there has been no update within the 24-72 hours I was originally given!

Funny how since I have posted these negative reviews, another five star review appears on this site!

The customer service is awful! They are holding on to my winnings due to a technical issue! It is not difficult to look at my gaming history and see I have already met wagering requirements!

If you use this site, I wouldn't recommend accepting any bonus from them. Far too much hassle.

UPDATE - Ladylucks - I have emailed that email address twice now! Are you suggesting that I am lying?!! Stop fobbing me off and give me my winnings. JOKE.

Nearly seven hours after sending yet another email to the email address they have referenced below, I am yet to receive an email or phonecall as they have promised several times!

17. maj 2016
Uopfordret anmeldelse
Ladylucks -logo

Besvarelse fra Ladylucks

Hi Susan;

You must have called when all the VIP team were off line and was diverted to the call centre. Please email vip@vipcasinomobile.co.uk with a contact number and we'll call you back right away.

Hi Susan. The VIP team have not had an email from you. If you could please email your full name, Address and registered Mobile number/email address and we will look into this for you right away along with a courtesy call back to assure you the VIP department now has your details. Please send to vip@vipcasinomobile.co.uk. Kind regards

Bedømt til 1 ud af 5 stjerner

Gone down hill

Gutted in the last hour I have spent £180 & won nothing! I have been with ladylucks for years and never experienced the losses I've had with them that I've had in the last few months! Something has definitely changed ie. Bonus rounds have gone from paying out a few hundred to around a few quid! Not just on 1 game but all of them esp the old ones, I really loved this site but as from tomorrow I am excluding myself! Word of advice don't waste your money!

25. marts 2016
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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