Complete scam. Disgusting room full of mould with a pungent smell. Represented a serious health hazard. KPIG could not care less. The rooms dont have locks. Being a female I felt very unsafe leavi... Se mere
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I lived in a property managed by Kensington Property Investment Group (KPIG) for four years, and the experience was consistently chaotic, unsafe, and exploi... Se mere
AVOID AVOID AVOID They issue Licence Agreements and therefore hold deposits in their bank account as oppose to Tenancy Agreements with deposits ring fenced with the DPS When you leave they refuse... Se mere
I was lucky enough to properly check the contract before make and payment or sign (yes they first ask you to pay before getting a contract to book the property/room). The contract is a complete scam,... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Kensington Church Street 31, W8 4LL, London, Storbritannien
- kpig.co.uk
1,6
Dårlig
22 anmeldelser
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Har besvaret 25 % af deres negative anmeldelser
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Very poor equipment; dishonest staff; kept my deposit
I rented a room in Eden House (89 Church Street) in the summer of 2019.
The equipment is of very poor quality. The bathroom upstairs did not have any warm water: I took cold showers. Then the pressure went down and I couldn't even take showers there, so I switched to the bathtub in the same bathroom. I had to take my showers squatting, as there was no shower curtain. Then the light bulb died. At that point I was taking showers squatting and in the dark. Also, half of the chairs in the kitchen are broken.
The licence agreement is astonishing. In a fixed duration contract where you have no possible way to stay longer than the agreed termination date, they will still charge 500 pounds if you forget to give them a month notice. That's what happened to me, even though they were organizing visits in my room before I left, and I learned that the room was soon occupied again.
They played dead for 3 weeks after I left, despite my emails. They finally replied to my 6th email, saying that:
- they had already responded to me (they had sent me an unrelated email after I left) and spoken to me on the phone (only to say they were very busy and asking me to send an email to explain my situation)
- I had not given a month notice (true)
- I did not return the room in the condition I received it (false)
- I did not return the keys downstairs (false)
- for these reasons, they were not only taking 500 pounds from my deposit, they actually allowed themselves to take all of it.
In a nutshell, an extremely dishonest staff having no problem with stealing 600 pounds from a student.
23. september 2019
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