Kozenix Anmeldelser 

Son unos estafadores.
Pedí a través de su web en robot limpiacristales kocenics y me enviaron un producto chino en caja china y que se vende por un valor 3 veces menor en la web.
Intenté devolverlo y te dicen que lo tienes que enviar a hongo Kong y que no se hacen responsables si no llega y se pierde y que tengo que pagar los gastos de aduana y que si lo retienen tampoco se hacen cargo etc etc etc.
Unos timadores

Please do not use this company. My opinion is that it should not be allowed to continue trading in the UK. I am about to report it to trading standards. I ordered and paid for a pair of binoculars which took a long time to arrive. I was not happy with the item but found it impossible to initiate a return and kept being fobbed off with offers of 10% and then 15%. Eventually was told that I would have to return the item to Hong Kong and pay the postage, customs and import charges. There was no mention of this on their sales site, only an address in Germany. I consider this to be misrepresentation.

This is a fake company that pretends to be Europe-based while in fact shipping everything from China. It is not a brand in its own right - you will receive generic Chinese products that are near-impossible to return. Avoid like the plague.

The action camera is easy to use and the video quality is pretty good - though the battery does seem to drain a bit faster than I'd like.

Estos mini binoculares se ven bastante nítidos durante el día. En condiciones de poca luz pierden algo de claridad, pero para observaciones diurnas funcionan bien.

The suction on this breast pump is good, and I love how quiet it is. I can even use it while my baby is napping nearby without any issues.

DO NOT USE THIS COMPANY!!
This company refuse to do refunds on faulty goods. The goods are cheap Chinese stuff that are available on wholesale websites like AliBaba and Temu, marked up for a massive profit. They send the shipping data from China and it takes over 2 weeks which goes beyond their refund policy.
I bought a camera which will not save information onto SD cards and wipes the information on them. Kozenix will not let me return it.
DO NOT USE THIS COMPANY!!

Very bad company very bad products. Very bad customer service. They won’t take back items like the law requires. They offer 10% refund so they don’t have to give you a refund. They are the worst company I’ve ever dealt with.

After using this hair clipper a few times, I can say it feels comfortable to hold and quite reliable.

I ordered a thermostat on 11 Sep 2025 and realised minutes later it wasn’t compatible. I am based in the UK.

I emailed immediately to cancel, but Kozenix replied at 05:32 saying it had already shipped. The parcel arrived two weeks later from a UK address (Yodel Return YW, Farnham GU9 7UG).

I requested a return address within their 14-day policy (available on their website) and was ignored, then was offered 5% and 10% “compensation” (with me keeping the device that is of no use to me).

When I persisted, they demanded I send the product to Hong Kong, pay customs fees, and accept a 15% deduction — none of which appear in their published Refunds & Returns page, which lists Frankfurt, Germany as the return address.

This conduct violates UK Consumer Law. I am now reporting them to Trading Standards, Action Fraud, and am pursuing a Section 75 claim via HSBC/Visa.
The website appears UK-based but behaves like a cross-border drop shipper. Proceed with extreme caution.

I've never written a review before but for this scam I will.
AVOID AVOID AVOID AT ALL COST AND SAVE YOURSELF I HEADACHE AND PROTECT YOUR MONEY.
A China company pretending to be a European company from Germany.

Terrible customer service if there is anything wrong with your product you will not be able to return it save for sending it all the way back to China at huge cost to yourself on the off chance of getting a refund. I would avoid this company at all costs.

Es una estafa. Compré una cámara de acción porque vi algunas reviews hablaban muy bien de ella.
No puedo ver el seguimiento del pedido y cuando he escrito al mail de soporte me devuelve los correos porque no existe

These mini binoculars are great for birdwatching since they don't fog up easily. A very handy little gadget for taking on short hikes.

SCAM - AVOID.

This is a scam website using fake review pages to entice buyers. They were using puruxe.com before to scam people into buying cheap products at premium prices. Returns policy so bad that it makes it almost impossible to return item.

Took weeks to get here and then arrived with a European plug but much use in Australia. When I contacted them they said they would offer a 5% discount if I purchase a German to European adapter 🤷‍♀️ Maybe they don't know Australian is not in Europe😂

This leaf blower is powerful enough for all the leaves in my yard, but still light enough to carry around easily. It's a bit loud, which is to be expected.

I'm impressed with this hair clipper - the blades are sharp and cut evenly. It's also much quieter than other clippers I've used before.

I took this action camera on a hiking trip and it worked perfectly. It's a simple and reliable little camera, just what I was looking for.

I ordered a Kozenix action camera after reading a (probably bogus) review saying how wonderful it was - it isn't. Very poor build quality, not waterproof as suggested, poor video quality, minimal documentation (barely more than how to turn on the camera) and the app that you are supposed to use to interact with the camera is very poor (buggy, freezing, no instructions, doesn't work). when I tried to return the camera they wanted me to send it to Hong Kong, pay import duties on it there and to then deduct 15% of the value for "handling" - DO NOT BUY.