I ordered through the North Harrow branch after another bakery let me down. Despite the last-minute nature of the order, the staff were very accommodating and helpful, as well as suggesting what decor... Se mere
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Se, hvad kunderne siger
Great service. Went above and beyond to make sure my daughter birthday cake was well made, presented and delivered without difficulty. Really appreciate their effort and professionalism. Definitely... Se mere
Virksomheden har svaret
I ordered the large black lambeth cake for my weddimg cake and it was absolutely AMAZING!! It arrived really well packaged and on time. It looked amazing, the photos didn't even do it justice as it... Se mere
Shabnam is amazing - I have been ordering cakes from Kool cakes for more than 10 years very helpful service- delicious cakes from buttercream- icing and fresh cream. Love Kool cakes a lot. Thank y... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Kool Cakes are experienced cake makers specialising in a range of birthday cakes, wedding cakes and occasion cakes from their base in Kingsbury & Heston.
Kontaktoplysninger
Honeypot Lane 2, NW9 9QD, London, Storbritannien
- sales@koolcakes.co.uk
- koolcakes.co.uk
4,9
Fremragende
369 anmeldelser
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Love the cakes from Kool cakes!
17. marts 2019
Uopfordret anmeldelse
Besvarelse fra Kool Cakes
Tasnya,
Hi! We are very sorry that you had this experience. We have subsequently spoken and explained that the staff only intended to explain about the writing on the cake. She did not mean to be rude, however if it did come across as rude then we apologise and we will take it up with the relevant staff as a staff training issue.
Great looking and tasting cake
Great looking and tasting cake. Ready on time when I went to collect too.
16. marts 2019
Uopfordret anmeldelse
The best cake ever!
Kool cakes is my family go to! My whole family get our cakes from the Kingsbury branch. Always fresh and absolutely yummy! We never have any waste!
13. marts 2019
Uopfordret anmeldelse
Thanks for the lovely cake
I asked for a cake to be made for my mums birthday. I gave them some photos of what I wanted and was absolutely delighted when I went to pick the cake up. Everyone liked the look and taste of the cake.
A big thank you for a lovely cake.
11. marts 2019
Uopfordret anmeldelse
Great cake as always
Great cake as always! We had a last minute change and the bakery accepted and it was perfect.
11. marts 2019
Uopfordret anmeldelse
Would not go North Harrow branch again
Would not go North Harrow branch again. Awful fresh cream cake very tachy looking. Dissapointing experience.
3. marts 2019
Uopfordret anmeldelse
Besvarelse fra Kool Cakes
Asiya,
Sorry that you had this experience. We have subsequently spoken about this. You had requested for mixed chocolate decoration(and not fruit decoration as you might have intended) on the online order and that is what we gave. However upon collection you wanted some fruit decoration on top and we tried to add that, however because it was only a 6" cake and there was a message on top you might have felt it it looked cramped. We only did what you had ordered and tried to add the fruit as requested by you at the time of collection.
Brilliant Fresh Cream Cake
Brilliant Fresh Cream Cake, beautifully decorated for my daughter's first birthday and the price was also very reasonable! No complaints!
3. marts 2019
Uopfordret anmeldelse
Fantastic looking and tasting
I went to Kool Cakes on a recommendation from a friend for my 0 birthday and ended up ordering a cake online at very short notice and was very very impressed with the service, quality and customer service. The cake looked fantatic and tasted fantastic. Will definitely use then again and recommend them to all my mates.
28. februar 2019
Uopfordret anmeldelse
I would Highly recommend this Cake Shop…
I would Highly recommend this Cake Shop to Anyone! Their Design's are 👌🏾👌🏾👌🏾(Spot On) and the Cake itself is Nice.
27. februar 2019
Uopfordret anmeldelse
sometimes stale sponge
Cake is sometimes not fresh and tastes dried up and stale but icing is great. They need to make the sponge fresh for each cake daily
22. februar 2019
Uopfordret anmeldelse
Delicious
Soft light sponge with the perfect amount of jam and mixed fruit filling.
20. februar 2019
Uopfordret anmeldelse
Disappointed
We have brought these cakes many of times and never normally have a problem with them however this time the cake did not taste fresh at all!
There was hardly any fruit in the middle like requested and the sponge was very dry and even tasted stale.
Very disappointing as this was for my mum's 50th birthday!
Can't lie it's put me off ordering again!
19. februar 2019
Uopfordret anmeldelse
Beautiful and delicious cake ♥️
17. februar 2019
Uopfordret anmeldelse
Always great customer service
Always great customer service and delicious cakes, made quickly and the quality is brilliant.
Thank u Cool Cakes.
Nimisha
17. februar 2019
Uopfordret anmeldelse
Yummy Cool Cakes!
We all loved your cake! Amazing taste and not only do we love it we love it so much we get a cake from you for every birthday 🍰
7. februar 2019
Uopfordret anmeldelse
The cake size was so small for a 8 inch…
The cake size was so small for a 8 inch cake.
We bought another 8 inch cake from a differrent cake shop and the cake was way bigger than the one I bought from Kool cakes
7. februar 2019
Uopfordret anmeldelse
Besvarelse fra Kool Cakes
Rowena,
Hi! Thank you for your feedback. You had actually ordered online a 6" cake and not an 8" cake for which you should have received a confirmation by email, hence it will be smaller than an 8" cake. We tried calling you to discuss about this but there was no answer. Would appreciate it if you can call Ashit on 07956 951391 to discuss further.
regards
Kool Cakes Bakery
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