Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would li... Se mere
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Se, hvad kunderne siger
We have been buying knock knock essentials boxes and roast dinner boxes since the first lockdown and they have been a lifesaver. Fresh, delicious, seasonal veg along with quality meats and all the ess... Se mere
Ordered the Valentine's dinner. Excellent service apart from it arriving an hour early, we were given a 2-hour time slot fortunately I hadn't gone out. Very impressed with the packaging, almost everyt... Se mere
Great delicious amazing quality produce as ever, but I would buy more frequently if I could choose 1 or 2 items that wouldn't be included. It's such a waste when we get big bags of mushrooms which we... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Knock Knock by Smith & Brock deliver the best quality produce and selected groceries directly to your door. Originally, we are a wholesale business supplying the best restaurants and hotels in London with the freshest, most delicious ingredients. Now, you can access these goodies too, and have them delivered right to your door. So go on, order your first box! And before you know it, we'll be knocking on your door... knock knock...
Kontaktoplysninger
Arches 254–255 Grosvenor Terrace, SE5 0NP, London, Storbritannien
- 020 3621 4242
- knockknock@smithandbrock.com
- knock-knock-groceries.com
4,5
Fremragende
1 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easter Treats
Sent this as a gift. It was well received. It arrived timely. I was told that everything was delicious.
5. april 2021
Great quality ingredients delivered…
Great quality ingredients delivered securely and timely. We have ordered a number of boxes, each has been used to make quite wonderful meals. I would recommend them to everyone.
4. april 2021
Excellent as always.
4. april 2021
Egg-Licios…
Your artisan chocolate eggs were wonderful & were a great addition to our Easter....
4. april 2021
Very disappointed
The strawberries and bananas were rotten within 24h of delivery. Had to throw them away. Extremely disappointed.
4. april 2021
Besvarelse fra Knock Knock by Smith & Brock
Hello Marie, oh no.... sorry to hear this! Have you been in contact with our customer service team to raise this issue? If not, please email knockknock@smithandbrock.com so we can sort something out for you.
Hope to hear from you soon!
Best
Claire
Fabulous as usual
Fabulous as usual
Loved our little Easter treat
Pol au pot !
Thank you so much
Cynthia & Harry
4. april 2021
Unusual vegetables
Unusual vegetables, good quality. Perfect for the adventurous cook. Customer services very helpful. Not only helped me identify one vegetable that was not on the list but also sent guidanc eon how to prepare it.
1. april 2021
Poor logistics
Knock Knock still struggles with logistics. I’d ordered two boxes last week, one for my son. His box was delivered at an entirely different time to the one chosen and I was left with the wrong box which was then swapped over several hours later. It’s a pity this side of things is not better
1. april 2021
Besvarelse fra Knock Knock by Smith & Brock
Good Morning Alexandra
We are so sorry about this, it does not sound right. Please may we kindly ask you to email us at knockknock@smithandbrock.com with the order numbers and we will make sure to correct this ASAP.
Kind Regards
Liam
Wonderful service
Wonderful service. Brilliantly packed and delivered by lovely person.
29. marts 2021
Highlight of lockdown!
Knock Knock deliveries have been one of the highlights of lockdown. The produce is always beautiful, fresh and tasty and the delivery drivers are friendly. I like that lots of the produce is grown or made locally - like the ingenious salad leaves grown underground in Clapham! The new Mini Essentials Box is the perfect size for me and such good value.
On the rare occasion that there has been an issue with my delivery, the customer service team has been friendly and responsive. I have recommended Knock Knock to so many people and they all love it too. Thank you!
27. marts 2021
Delicious and fresh fruit
Delicious and fresh fruit. We always enjoy the interesting selection.
23. marts 2021
Not bad...very bad!
Not bad...very bad!
My experience with Knock Knock by Smith & Brock couldn't be worse. I live in Central London. I ordered a seafood box. The box was scheduled to be delivered on a Friday in the morning from 8am. At 1pm still no box and no information whatsoever about the box or everything else. I called to find out what was going on and was told that there was a delay because of the traffic ... although lockdown London doesn't have traffic. Curiously, one of my friends that have also ordered a seafood Box to be delivered on the same Friday morning from 8am and lives around the corner of my apartment (same SE1 postcode) received her box at 9.30am... No traffic for my friend, only for me. Anyway, I was informed then that the box would be delivered no later than 2.30pm. But at 2.30pm again no box... Another call and the delivery time was changed to 3.15pm. Another call at 3.15pm...and another new delivery time: this time to 4.15/4.30pm. This last info led me to cancel the box that was supposed to be our lunch. Over the course of these hours, no one called, no one sent a message, not even a simple apology: strictly nothing. If it weren't for me to call and then cancel, I could waited indefinitely and probably would have received the box in the evening or on the following day...or never... Following my calls I received a nice explanatory call and a Knock Knock by Smith & Brock's official offered a voucher to compensate the troubles, which I declined. The damage was already done...
22. marts 2021
Besvarelse fra Knock Knock by Smith & Brock
Hello Joao,
Thank you for sharing your feedback.
I remember our conversation on the phone on Friday afternoon that led to cancelling the box which we've done and refunded. As I mentioned to you on the phone, we did have a lot of trouble with traffic (which was, believe it or not, important on that day) and the only thing I could do in that situation was to apologies to you, which I have also done. I can assure you that we've tried our best to update you on the situation which unfortunately we had no control of. The box was going to be late which is frustrating and we completely understand that having the box at 4:30pm although it was planned for lunch is not acceptable! I just want to quickly stress that we deliver all of our groceries in refrigerated vans and the seafood box has a 3 days shelf life so it would have been okay to eat until Sunday evening. But completely understand that you wanted to cancel the delivery and you were disappointed. I understood during our conversation that you lost faith in us and didn't want to order from us again and I am really sorry for this...If you were to change your mind on the compensation I offered to you on the phone (a voucher on your next order, a complimentary item etc) please do not hesitate to contact me at knockknock@smithandbrock.com. and I will organise this for you.
Once again, please accept our sincere apologies for this unfortunate and frustrating experience. We wish the outcome was different.
All the best,
Claire
Your boxes of fruit and veg (and eggs
Your boxes of fruit and veg (and eggs, milk and bread) are a delight. So pleased to discover you.
22. marts 2021
Great Quality
Ordered the brunch box as a birthday suprise for my fiance. All the ingredients were delicious and high quality. It was really interesting to try the smaller producers and different ingredients we couldnt have found at the shops. As there was only two of us the box lasted us for 3 breakfasts.
22. marts 2021
Brilliant Veg
We have been buying knock knock essentials boxes and roast dinner boxes since the first lockdown and they have been a lifesaver. Fresh, delicious, seasonal veg along with quality meats and all the essentials (a god-send when eggs were scarce in the shops). Never going back to supermarket veg! The service is also impeccable, always prompt and friendly delivery. I love that the box comes with a printout telling you what everything is and where it is from.
21. marts 2021
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