Kloud9 has been our Internet provider for almost 3 years. During this time we have had no complaints. A few days ago, returning from a break away, we found the Internet connection had stopped work... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Following on from our successful connection, everything was going well until one evening at around 8pm our internet went off. Kloud9 were available on the phone straight away to talk me through the v... Se mere
Virksomheden har svaret
From day one talking to Julie Bushell for the first time and all of her attention to detail since then, until today, install team came mob handed and did everything they promised. Thanks in particula... Se mere
Virksomheden har svaret
The broadband service is working well after some minor delay in arranging installation. The telephone (VOIP) service is proving less satisfactory. The options of phone available were limited and the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Kloud9
Skrevet af virksomheden
Your Gigabit Experts
We specialise in designing, building, and managing comprehensive full-fibre networks.
Our mission is to propel communities and businesses into the future by offering high-speed, reliable and sustainable internet connectivity solutions.
Why Choose Us?
Choosing Kloud9 as your internet service provider is a decision towards seamless connectivity, superior service, and a stress-free digital life. Our commitment is to ensure you stay connected with what matters most, with unbeatable quality and reliability.
✅ High-speed Connection:
We provide ultra-fast and reliable internet services that keep you connected always.
✅ Cutting-edge Technology:
Leveraging state-of-the-art technology, we ensure optimal performance and speed.
✅ Customer-centric Approach:
Your satisfaction is our top priority, and we are committed to resolving any issues swiftly.
✅ Value for Money:
Our competitive pricing coupled with high-quality services offers a fantastic value proposition.
✅ Community Focus: We aim to empower communities through our technology and enable them to step confidently into the digital future.
► Visit our website ► ABOUT US ► FAQ'sOur Promise to You
Skrevet af virksomheden
- ✅ Gigabit speeds you can count on, day or night.
- ✅ Equal upload & download speed — smooth for work, streaming, and scrolling.
- ✅ Real local people, ready to help when you need it.
Kontaktoplysninger
Unit 844, WA3 7QZ, Warrington, Storbritannien
- 03339961000
- support@kloud9.co.uk
- kloud9.co.uk
Gigabit Speeds. Local Care.
4,7
Fremragende
245 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Who have a issue
When created a ticket, they will response asap and call back for solving issue.
7. august 2024
Besvarelse fra Kloud9
Thank you so much for your 5-star review! We're delighted you had a positive experience with our support team.
Besvarelse fra Kloud9
Thanks for taking the time to leave a review, Hayley; we really appreciate your feedback!
Easy to follow instructions and very…
Easy to follow instructions and very quick to get connected.
30. juli 2024
Besvarelse fra Kloud9
Thanks for your feedback Andrew, we really appreciate it and are glad you found the connection process to be smooth sailing!
I can’t fault the installation from…
I can’t fault the installation from Kloud 9, Fin and Billy(?) were so friendly and approachable and let us know exactly what was going on and when. Our speeds have improved considerably since the install too. I have dropped a star because I found the sales approach incredibly strong, to the point of too much. We had multiple house calls, phone calls, leaflets through the letter box, even after we initially declined the service, and it did get pretty frustrating and felt quite forceful. I also found that the duct box covering our data duct had been unscrewed and a feed line had been put down almost in anticipation of the install happening even though we hadn’t agreed to the install yet. Thankfully, we did end up going for it and the install was really pleasant, but I do think the sales approach needs to be reviewed/the teams shouldn’t be touching peoples houses before anything has been agreed.
25. juli 2024
Besvarelse fra Kloud9
Thank you for taking the time to leave a review. We're delighted you were pleased with the installation and that your internet speeds have improved significantly.
We appreciate your insights and will review our procedures moving forward.
Your help was very much appreciated
Your help was very much appreciated. I have the Wi-Fi access now.
1. august 2024
Besvarelse fra Kloud9
Thanks so much for taking the time to share your experience with us.
Besvarelse fra Kloud9
Thanks, Jonny; we really appreciate you taking the time to leave a review! It's great to know you experienced great service and our team helped you.
Very helpful
Even though the installation didn’t go as quickly as they planned they resolved all issues and was very professional, very helpful on the phone as well. Would recommend
18. juli 2024
Besvarelse fra Kloud9
Thank you so much for your kind words! We appreciate your patience during the installation process and are pleased our team resolved the issues professionally. It’s great to know you found our phone support helpful as well. Your recommendation means a lot to us!
Besvarelse fra Kloud9
Thank you so much for your five star review, we really appreciate it!
Thank you Klound9 give a quite response…
Thank you Klound9 give a quite response to help me to solve the problem. Mr Ewan is a very efficient staff, he gave me a very good service and follow up. Thank you for all he has done for me.
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra Kloud9
Thank you for your kind words! We're pleased to hear that you received excellent service and support. Our team takes great pride in ensuring our customers have a positive experience. If you need further assistance, please don't hesitate to reach out. We're always here to help!
Besvarelse fra Kloud9
Thank you for your review! We're delighted you found our setup process quick and easy. If you need any further assistance, we're here to help. Enjoy!
Besvarelse fra Kloud9
Thank you so much for your kind words and the 5-star review! Customer satisfaction is our top priority, so it's great to get this feedback.
They warm call me to rate it
16. juli 2024
Besvarelse fra Kloud9
Thank you for taking the time to leave your review, we really appreciate it.
Besvarelse fra Kloud9
Thank you for taking the time to leave us a review! We're delighted to hear that you're pleased with our service. Your satisfaction is very important to us, and we appreciate your feedback.
Good I very nice
15. juli 2024
Besvarelse fra Kloud9
Thank you so much for your 5 star review, we really appreciate it!
Besvarelse fra Kloud9
Thanks for your excellent review; we appreciate you taking the time to leave it and are delighted to hear you're enjoying your new speed!
Good service
13. juli 2024
Besvarelse fra Kloud9
Thanks for taking the time to leave a review; we appreciate it and are delighted that you're pleased with our service.
As it is expected
I have been using Kloud9 wifi service for two weeks. It is stable and fast and I hope this will not be changed.
Conor is very kind and attentive to help solve connection issues withins hours.
28. juni 2024
Besvarelse fra Kloud9
Thank you so much for taking the time to share your experience with us. It's great to hear that our service is stable and fast. Your satisfaction is our top priority, and we strive to maintain this service level consistently.
Very helpful vote for life
3. juli 2024
Besvarelse fra Kloud9
Thank you Roy! It's wonderful to know that our service has earned your lifelong vote of confidence. Even if today's election doesn't go as planned, we're proud to have secured your top choice!
Adam and Billy
Billy connected my Kloud9 internet service and she very professional and a pleasure to have her working in my home. Kloud9 need to do some more and Adam and Billy came to do the work they were brilliant. I couldn't take any time off work and they came after I had finished. Fantastic service.
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra Kloud9
Thank you so much for your lovely review! We're so pleased you had such a positive experience with our team. It's great to know that the service was completed efficiently and at a time that suited your schedule. We appreciate your kind words and look forward to continuing to provide you with excellent service.
Besvarelse fra Kloud9
Thank you for taking the time to leave a review. We're pleased to hear that our installation team made a great impression and got you connected efficiently. Welcome to the Kloud9 family!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.