klika.com.au Anmeldelser 

I puchased a sofa bed through the Klika partner site - sarantino.com.au. The item was advertised with free shipping. I paid for the item in full. One week later, when the sofa hadn't arrived I checked the tracking details provided by Klika, to discover the order had been put on hold. Online chat with Klika provided me no explanation and informed me a customer service rep would call me. No one called. I called the Klika number and the person I spoke with informed me that the item was being held until I paid a shipping fee of $215. I refused as I had already paid for the item online with free shipping and had also received the invoice stating free shipping. I was advised someone from the dispatch team would call me. No one called. I sent an email. No reply. I forwarded a complaint to fair trading and only then did I receive a reply to my email stating that I must pay the shipping fee or my purchase would be refunded. I replied that I wanted my fully paid-for item shipped and did not want a refund. Several days later (3 weeks after purchasing the sofa bed) I received a refund with no further communication from Klika.

It was a terrible experience in all ways. I will not support this company, nor will I recommend it, ever.

Purchased 8x4 garden shed. Was smaller than advertised. Very flimsy panels would not stay together in any wind. Had to reinforce all panels and roof. Instructions are not clear. As for the plastic on each piece takes hours just to remove it. Wish I had read the past reviews before purchasing. Will never buy from Kilka again

Klika sold me a Pronti Convection Halogen Oven that was under-cooking food. As an electronics technician I could measure its temperatures and found it took 40 minutes to reach 178 degrees MAXIMUM.
Klika immediately referred me to the "recommended cooking quideline". This fast response told me they know these ovens were dodgy. I sent the unit back to them and they said their 'warehouse technician' (get real !!! ) found it was worked properly. Had the so-called technican even turned it on he would have seen that the halogen heat lamp was constantly switching on and off. That was the cause of low heat dummy! Avoid this untrustworthy company.
Update:
14 December 2022, I wrote to Klika saying that I am still waiting for my refund. I got an immediate response:
“Apologies for waiting. I have made a follow (sic) with our manager to assist this us (sic) about the refund. We are hoping for your additional understanding.” Robbin | Customer Support”

Additional understanding? Sure, I now understand that Klika runs a scam where they knowingly sell substandard Chinese junk and avoid refunds when caught out.
Being in the electrical trade, I have taken the opportunity to test three halogen cookers. Two were identical to the Pronti except for the brand name. Similar to the Pronti they both failed to heat quickly or to even get close to the specified maximum heat.
They are inferior cookers with faulty thermostats and are probably produced in the same Chinese factory. The third cooker was imported from the UK. It heated to its maximum temperature in a few minutes and notably, the lamp in this cooker did not keep turning off and on. The owner is delighted with it.

Great product, the best prices very competitive. The communication was great, always gave me updates, follow ups, very friendly/helpful customer's service. Highly recommended

I bought a shed from Klika discounted price, free delivery and no wonder why. The shed was in many parts, dented, took an experienced trade 6 hours to put all the pieces together as the parts are so intricate and flimsy. Paying for 6 hours work which should have been about 2 to 3 hours added a substantial cost and this included about an hour of both of us trying to peel the plastic off each and every part which was a mammoth and terribly boring exercise in itself. Obviously sending it back for a refund would be an enormous cost and it would be hardly viable to disassemble it and try repackaging it. I emailed my displeasure but all they wanted was a photo which I sent to them but they haven't bothered replying so that's it. Seems I'm stuck with this rubbish shed but the result is I will not buy anything from them again.

Terrible service!
The measurements of the shed on their website is incorrect. I asked them to confirm and they still don't add up, my tape measure does not lie! They refused to take the shed back even though all we unpacked was the base. Have now had to go through Consumer rights to try and get this sorted.

I purchased a sofa bed. Product is good as advertise and delivery was smooth.

Products were good & arrived very quickly.
The jockey wheel was great & Caravan cover fitted perfectly.

I'm so happy with my purchase of a xtra tall cat scratching post, after searching for a few days online as I needed it to be suitable for a 16wk old kitty and my older cat who is a "biggg" cat, this ticked all the boxes it was easy to put together and I have recommended it to everyone I know that has kitty cats

Reliable service and products are easy to instal.

Recently bought a sofa from Klika and super happy with my decision!

Amazing product, great price, fast delivery.

Website was easy to use, pricing was great and followed up with emails and a call

The product was exactly as I expected - great quality and delivered quickly. Couldn’t be happier with the guitar!

Order promptly filled. Delivered promptly. Goods as advertised. Will use again

Absolutely love our coffee machine.
Would definitely purchase again through Kika for other items.
Delivery was fast and staff always friendly.
Only company I have purchased from that I have ever received a follow up call to ask if I was happy with my purchase.
Thank you Kika

Great prices and wonderful staff. Recently bought a sofa bed at a great price and it was well worth the price.

Super comfortable and easy to pull out/put together.

Would definitely shop here again!

The polisher arrived very quickly once ordered. Very pleased with the product. It is light, compact & easy to use. The supply of different pads to use was great too. Would recommend this product for anyone who is looking for a home floor polisher.

The product that I purchased was of very good quality and KLIKA kept me informed of the delivery details and was on time and in good condition

The pump arrived promptly.
Installed but had to change the adaptor which was not a big job.
Pump is working well on the water tank.
Thank you.