Buyer Beware
Prior to placing my order, I specifically contacted Kiva Wellness to confirm that the sauna included a 6KW heater, as the website information was inconsistent — one section referred to an 8KW heater while another stated 6KW. During that conversation, I was advised that Kiva Wellness had experienced ongoing issues with the 8KW heaters tripping household power supplies and were no longer using that size heater. They have since updated their website. I purchased my sauna on 21 April at a cost of $9895.00. My sauna arrived in late April and I paid someone to build and stain it for me. I didn't realise until after, Kiva Wellness had sent me an 8KW heater. I contacted them and they organised to send me a 6KW heater which arrived almost 2 weeks later. Unbelievably Kiva Wellness sent me another incorrect heater. My sauna has Bluetooth and they sent the wrong model 6KW heater. Kiva Wellness have now had my $9,895.00 for six weeks and I have no working sauna. I have requested a full refund and am still waiting on a response. The sauna was intended as a surprise gift for my husband and unfortunately the only surprise has been how bad Kiva Wellness customer service has been. It's a shame Kiva Wellness aren't as concerned for their customers as they are for their influencers!