Don’t stress - Check this
Don’t stress — Getting your money back is easier thank you think.
Take the emotion out, your case isn’t about gambling.
It’s about dodgy, unlicensed operators misusing payment systems.
Banks mainly look at money movement & whether services intended were received, most importantly banks are under Australian law. Which helps your case, regardless of whether you had withdrawals/ exchanged services. Banks are aware of patterns from
dodgy operators.
For cash reversals, report your deposit transactions to your bank, both PayID & card processed payments. In Nab the chatbot messaging it’s simple, come prepared with your deposits, with PayID name or merchant name for card debits, the amount and transaction dates. They’ll ask some questions in the app, LETS be clear you’re reporting an illegal service, NOT a gambling loss.
You didn’t receive the services advertised. For the commbank app it’s easier, after messaging ceba “scam payment” the process quick.
Usually that straight forward.
However….it’s always best practice to save everything — chat logs, emails, screenshots, anytime you reported glitches, forced refreshes, random bet size changes, or weird drop-outs.
And reques your casino’s RNG (Random number generator) audits, or compliance proof & casino license.
Most casinos either dodge the question or can’t provide anything, that alone is enough for banks, because you DID NOT receive the intended services. That a misrepresentation of service.
