KidKraft Anmeldelser 57

I will be contacting the Better Business Bureau, President Donald J. Trump, Daniel Scavino Jr., Federal Trade Commission, JD Vance as well as the U.S. Consumer Product Safety Commission at the very least. I will be looking into who else I can report your manufacturing company to. I will be informing them of the following and sending them proof.....

I would like to report this manufacturing company for doing illegal practices and selling faulty and dangerous merchandise to children. I have been patient with this company for 5 years now. Two years ago, they made an agreement with me to replace the parts that were broken and now they are refusing to keep up their part of the bargain. Since the plandemic my grandchild has been waiting to play on a gym set that she got as a gift for Christmas and they have done nothing but lie to me, sell me dangerous faulty products and refuse to do good on it. The play set they sold me was falling apart, missing pieces, bitten up by mites (or something), and warped yet they expect me to try to put it together and keep it for a child to hurt themselves on. I am pissed off. I believe that any corporation who doesn't follow the laws in united states should not be able to come back to united states and you should not allow them to. PERIOD!!! I believe you should make them stay where they are out of the country and continue to make them pay tariffs until they can sell your consumers (the united states people) proper and safe merchandise to families and children. My two year old granddaughter has been waiting to play on this item for 4 years now. The ports that were so vigible and still usable were sitting out in my garage and lanai getting ruined further, waiting for them to do what they promised to do. I will also be contacting all the individuals as well with private emails, but in the meantime, I am sharing this with the whole world as well as our government on how we should not be buying products from this company because they don't care about their consumers nor the safety of our children. Sir president isn't what this is about of keeping our children safe in all aspects and selling merchandise and products that aren't dangerous and defective. President Trump, sir, you need to make thia company stay in the other country where they ran away with the biden and obama administration and stay there until they make good on all the items that they sold people that were dangerous for children to be on. For over $300 it never should have been defective and not been replaced. They should continue to have to pay high tariffs overseas and fined. Please don't allow them to not come back to the united states of america. Our country does not want illegal corporations continuing to sell products that hurt our children and steal money from our children. Like I said, they made a deal with me 2 years ago. Knowing the situation and they agreed to send the parts now they're renigging on their agreement that they promised. I can prove they had an agreement with me because I have parts that they decided to send me in response to our agreement. But 2 years later, they are now claiming they are not willing to do what they promised to do and that was to make the swing set that I got right and safe.

The first thing you should know when purchasing this product is that the assembly is very extensive. We ended up paying $500 for the installation and it took two Workers three full days to complete a set. I’m not sure if the breakdown parts is for ease in shipping, but there are way too many pieces that could have been pre-drilled or preassembled. In addition, it is impossible to fill out the product warranty, which appears to be by Design. When you try to click on the state you are in there is a checkmark and you are unable to enter a state. In addition, they ask for things like box numbers, and product details that are overly excessive when you’ve already confirmed buying the swingset. Most people throw away the boxes after the installation which I’m sure they are fully aware of. The product once assembled is fantastic, however, it takes forever to assemble, and you’re not going to be able to complete the warranty registration form. So the excellent price at Costco $1400 is not the actual
Cost unless you have over a week and plenty of time to complete the assembly yourself.

Horrible customer service and they change your installation day 5 mins before they come. I waited almost 2 months for installation they didn’t care for customer regards. Only their company

We are very happy with the Deluxe Big and Bright Play Kitchen we purchased for our granddaughters' birthdays. However, 10 days after our purchase, we saw it was $179.99 (we paid $199.99). On Feb. 3, 2026, I phoned KidKraft Customer Service, as well as emailed them, and was told they do not honor any kind of price adjustment. I explained we are a senior citizen couple on a fixed income and I was not asking them to do a "price match" from another company. I also would not expect them to do accommodate my request had it been longer than 30 days since our purchase. I was simply asking them to refund $20.00 for the lower price offered just 10 days after our purchase. They would not bend in any way whatsoever. As I write this review today (March 1, 2026) the price is still $179.99. Due to their strict rules, I will never purchase from this company again, nor will I suggest it to anyone. Customer "Service" goes a long way; unfortunately, they were unwilling to work with a customer on such a small request.

Very misleading and shady business practices.
This company advertises a 50% off installation offer, but once you place the order, they suddenly reject the installation and tell you that you’re on your own. There is no real installation support behind the offer—it feels like a bait-and-switch.

To make matters worse, if you decide to return the product after realizing this, they charge a restocking fee, even though the situation was created by their false advertising.

Overall, this experience felt scammy and dishonest. I would not recommend buying from this company or trusting their promotions.

It is the first time in my life to see such a smart doll house installation wise.
Everything fits perfectly and I didn’t expect my job as a parent to be that easy fixing the dollhouse for my 8 years old daughter.
My daughter is so happy with her Christmas gift.
I recommend this dollhouse all the way to everyone and it is by all means the best dollhouse ever bought

Press wood that lacks substance not worth the price or effort. My kids never even got a chance to play with it before it fell apart.

Cancelled my order placed several days ago, 4 days before Christmas!!!! Not only this but I called them before ordering to first ensure they had it in stock and to inquire how long the shipping would take. For them to just cancel on me saying they are out of stock… I am beyond angry and I still haven’t seen my refund. For this reason I would never recommend working with this. Very unprofessional company. And the last on the phone was also super unprofessional laughing saying “you are 2 days too late for Ontario shipping” as if there was anyway I would know this… All I asked is roughly
How long shipping would take and she just kept saying this in an awful tone.

I find it outrageous that I purchased the Hamptons Mansion & Pool House Dollhouse for my little Nieces. I actually had a Carpenter put it together because I knew I wanted it done right. Not only did he make it clear that it seemed incredibly flimsy; after he moved it a few inches, the wall on one side broke!!!. I obviously realized that it could not be sturdy enough to be moved to my niece's house, never mind, standing up long enough for them to play with it. The only answer from customer service was that they could only send me a new wall! I will never purchase anything from them again. DO NOT BUY FROM THIS COMPANY.

Shopping with Kidkraft was the worst shopping experience. Delivery was delayed significantly and without notice, I took time off to wait for deliveries that never came. Once the structure was delivered, two boxes were damaged, missing most of the slide and not sure what could've been missing from the other damaged box. Due to this and the delays in shipping, I chose to return the portion of the structure I did receive. Customer service demanded I provide an inventory (there are likely hundreds of parts), I told them this demand was unreasonable. They also wanted to charge me to return an item they sent incomplete and damaged. I understand things happen; however, their lack of accountability and customer service was an indication of their product and service. I will never order from Kidkraft again.

Their product lasts 2 years. Purchased in 2022. Broken twirling slide by 2024. We're finally getting around to fixing it and SURPRISE!!!!! $50 to ship a 1 pound $15 part because they can ONLY MAIL FREIGHT and god forbid anyone drive it or request pick for literally any company that offers anything other than freight shipping. FIFTY DOLLARS TO SHIP A $15 PART for a product that last 2 years. DISGUSTING!

I would give a zero review if I could, do not buy from this company scam! I thought I can trust them since I’ve seen them all over the place. I’ve even seen their products in Costco. You cannot trust them. They are a terrible company!

Customer service is non existent. Good luck with replacement parts and your warranty because no one actually answer emails or phone calls. DO NOT BUY ANY PRODUCTS FROM THIS COMPANY.

This is the worst experience ever. I received my playset and parts were broken. They told me the parts were not available and had no idea when they could be available. I received nothing from the company to resolve the issue. I have a pile of boards with no way to create a play set out of them. My kids are beyond upset and the company has ignored all my requests to solve the issue.
Never Buy from them.

Trust me- pay extra to buy their products on amazon. This is one of the most terribly run businesses I’ve ever purchased from. They have no control of their products, they blame the customer, they have zero customer service and the products are terrible. Buy from anyone else.

They care about money and not their customers and provide horrible customer service.

Terrible customer service from this company. I bought a £2000 climbing frame and part of the slide broke after minimal use. I contacted the company 7 months ago via their replacement parts order form to ask if I could purchase a replacement part. I initially received a quick response saying they would place the order and be back in touch with me. Over the last 7 months I have contacted them repeatedly to try and get the part but have never received another response from them. Meanwhile, the slide cannot be used as it is unsafe and it seems impossible to buy the replacement part needed. I find it hard to believe that a company this size can completely ignore all communication.

Will not purchase anything from KidKraft in the future. We were gifted an easel from grandparents and when we went to put it together we had two of one piece and were missing the correct piece that holds the paint. When we reached out to KidKraft to receive a replacement piece it was incredibly difficult for them to even confirm we had been given an easel, but after confirmation they said the piece missing was on backorder and they had not time frame for when we would receive it. It has been months and we have a half built easel with no timeframe of when the missing piece will arrive. Their customer service has been horrible and when we asked for a refund they said they would give us a 10% discount. When we pushed for a refund they were incredibly unhelpful and refused.

I ordered a dollhouse and it was delivered with water damage and a ripped open box. Half the pieces fell out and kidkraft refused to let me return the item. I emailed 20 times back and forth and kidkraft kept emailing in circles and said they aren’t responsible for damages. I will never order anything from kidkraft again! If I had ordered from Amazon I could’ve returned it with no problem at all. Kidkraft is terrible and their associates are rude and don’t give a damn about the issue.

Bought the pirate cove ship and house from Amazon for my son's birthday in September. There was a missing piece and I have tried numerous times to get it replaced. I have ordered the missing piece from their website twice and emailed customer service a number of times. Despite this being my son's main birthday present he's never been able to play with it.