Kickers Anmeldelser 

Attenti ad acquistare da questa azienda perché non emettono rimborsi, tra l'altro l'azienda non è più kickers ma una società che ha acquisito kickers che stava fallendo, la qualità delle scarpe è bassissima e non sono più le stesse di un tempo quando erano morbidissime!!!
Ho ordinato delle scarpe per le mie bambine di 15 mesi ed erano estremamente dure così ho eseguito la procedura del reso a mie spese, questo è successo a gennaio ed ancora non mi hanno rimborsato !
Dicono che il rimborso è avvenuto ma non è affatto vero.

Sono senza vergogna e non si fanno alcuno scrupolo anche se sapevano che dovevo riacquistare le scarpe per le bambine!

Article non reçu.
Service client incompetent qui ne propose aucune solution ou geste commercial.
A fuir

Le 28/12/2023, je commande sur le site KIKERS, une paire KICK LEGEND CAMEL COGNAC à 169€.
Merci le Père Noël.
Le 03/01/2024, je reçois enfin mes chaussures.
Aujourd'hui, après les avoir porté 4 fois, la chaussure droite se déchire au niveau de la couture cuir/semelle sur 10cm!!! Intolérable pour une "marque".
Je viens de faire une réclamation sur le site, puisque pas de SAV par téléphone.
Pour terminer, je n'achèterai plus de Kikers, qualité made in China!
N° commande: TTWTAIDAA
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Réponse le 16/01/2024:
Bonjour,
Nous ​accusons réception des photos demandées et vous présentons nos excuses pour la gêne rencontrée.
Nous tenons toutefois à vous réaffirmer que les services concernés par la production sont fortement sensibilisés sur la qualité des produits.
​Nous contactons immédiatement le service technique afin de faire les vérifications nécessaires.
Nous reviendrons vers vous dès qu'un retour nous sera fourni.
Nous vous remercions pour votre patience et restons à votre disposition.
Bien cordialement,
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N'étant toujours pas satisfait, je transmets le dossier à ma protection juridique.

Cela fait au moins 50 ans que je dispose en permanence d'au moins 6 paires de Kick's en stock.
la qualité n'a pas changé ...le style non plus (même si cela n'est plus au gout des jeunes)
je commande sur le site , la livraison est rapide et en plus ils prennent Paypal.

Ras a priori pas encore portées car c’est pour un cadeau mais Livraison très très rapide

Poor quality shoes lasted only a few months before the leather split at the toes. Avoid until they sort themselves out. I have worn kickers for decades as a nurse, but am now looking for good alternatives. Any ideas?

Commande qui aurait du arriver aujourd'hui, et qui malheureusement n'arrivera jamais. C'est pas faute de leur avoir envoyé des mails. C'est ce que fait tout bon service clientèle, de répondre aux mails quand on attend une commande. Ces trompettes, non seulement ne répondent pas, mais pire, n'expédient pas les commandes. Ils n'ont pas non plus de numéro de téléphone.
Bref une honte cette boite à deux balles.
Ne commandez rien chez eux, vous l'aurez dans l'os.

Jennene in customer services was so helpful regarding my problem with getting a return label. She sent one to my personal email and was so polite a pleasure to talk too.

Commande annulée par kickers une semaine après la commande. Informé par simple mail. Pas d'explication, pas d'excuses....

J’ai acheté une paire de chaussures chez eux que j’ai retourné car beaucoup trop grandes et très laides
Je les ai retourné avec leur accord et l’étiquette retour qu’ils m’avaient fourni et là problème plus de colis ! Je dois prouver ma bonne foi alors que j’ai les preuves une certaine Émilie du service client me demande une preuve du dépôt de mon colis chez Mondial relais ! Chose impossible puisque les points relais prennent juste vos colis et ne vous donner pas de récépissé de dépôt ! Donc je ne recommande pas Kickers du groupe Royer qui me semble pas sérieux voire malhonnête ou incompétent !

Placed an order, never received it, multiple times contacted kickers australia via website, nothing. Contacted my bank after 6 weeks and money refunded!! Thanks for nothing.

I remember Kickers as a brand that stood for good quality shoes. So I bought a pair for my son from the webshop. After 2 weeks the buckle of the lace broke off so I contacted their customer service for a warranty claim.

They asked me to go too a local shoe repair center, let it repair and then send the invoice for refund. The cost of repair was €15. When I had sent the invoice back to the customer support, they told they could only refund €5. Total scam!

This was their answer : "We would like to inform you that our limit of liability for this service is estimated at a maximum of €5.00. However, if you accept our proposal, please confirm it by returning this email."

Kickers, never again.

Ordered shoes and received wrong ones phoned up to process a return and for the correct ones to be sent then was given a refund instead then had to re order the ones I had ordered but the second time my NHS discount didn’t go through so then was charged more than the original order was told I’d be given £5 good will gesture and that they would refund my NHS discount with the good will gesture to my account the new shoes arrived lasted 2 days and were already scuffed badly and the laces falling apart had to send back didn’t receive my refund had to phone numerous times then was told new ones could be sent out to replace but the good will gesture can only be given as a credit note!!! And my discount would eventually be applied and my new shoes would come in 1-2 weeks in which case I’d have to purchase school shoes from somewhere else so my daughter has some in the meantime costing me more money now they are sending them faster because I given proof of return but told nothing can be done about the £5 good will gesture so all that time in numerous calls incompetent staff and trips in petrol to post office etc all at a cost nothing but an apology disgraced by the service I will never shop there again after these shoes are used so someone else may as well have my £5 good will gesture how bad is that, the first two calls I made to them out of about 8-10 calls being made they didn’t even apologise! This has been ongoing over weeks and weeks and weeks as well so wasn’t resolved quickly either

Toutes mes chaussures, pour fête, mariage, noël…je les ai acheter chez Kickers, je suis très contente chère mais bonne qualité.
Chez moi toutes mes paires (ou presque) sont des Kickers, j'adore cette marque et merci a eux.👌

Didn’t receive item paid next day delivery but never arrived been waiting 3 weeks for refund it replacement they haven’t done either

Awful customer service

Marque du groupe ROYER

Autant j'ai été une fidèle pendant plusieurs décennies: des dizaines de paires

Autant les problèmes de qualité à répétition, et surtout dernièrement, sans la moindre prise en compte par le fabricant, m'ont refroidie

Les produits commercialisés ne sont plus à la hauteur de la réputation: économie d'échelle au détriment de la qualité basiquement élémentaire?

Au dernier incident, la boutique a renvoyé vers mon cordonnier, qui n'a pu que constater le défaut fabrication/conception : semelle-un-bloc avec talon en gomme CREUSE;
verdict : bottines irréparables

Réaction de la marque : fin de non recevoir;
le service client (sic!) _contact.kickersatgrouperoyer.com_ n'a même pas daigné récupérer la paire pour CONSTATER le défaut;
et renvoyé vers le vendeur: sérieusement?!

Preuve en est, que la qualité n'est ni une préoccupation ni une priorité

It has been a very poor experience dealing with kickers this new school year: the quality of the shoes are very inadequate. I as a customer returned the shoes in good time and have had to chase my refunds a number of times.
The customer service chat lack comprehension. You provide them with proof, wait for hours for a response for them to ask for proof. It’s like they are openly mocking the customer. You call in to speak to managers and you get guard dogs like Joseph who refuse to escalate the call - he wants to know why and if you tell him why he wants to know more. Very aggravating.

I will contact my bank for a chargeback at this point. They received their goods there for have no right to with hold my money.
Absolutely disgraceful.

Ho comprato due paia di scarpe per le mie due bimbe gemelle. Quindi, stessa scarpa, stessa misura, ma piedi diversi. Hanno un difetto: causano una bolla, che fa molto male, vicino alla pianta del piede. A entrambe le bambine, quindi non può essere un caso, è senz'altro un difetto della scarpa. Ho scritto all'azienda diversi giorni fa, non ho ricevuto nessuna risposta. Le bimbe hanno i piedi rovinati e le scarpe non si possono usare.

Purchased Kicker T Bar shoes as school shoes for my daughter. After a few months wear buckle came off. Contacted customer services and received prompt reply with offer of refund/ replacement. Opted for replacement as daughter loves the shoes. Excellent customer service.